Chapter Troubleshooting Solutions | Aastra Telecom Pro 160 instruction

Chapter 7

Troubleshooting Solutions

About this Chapter

Introduction

This chapter contains several trouble-shooting solutions for the AastraLink Pro

160.It describes how to interpret the LED status indicator located on the AastraLink front panel. It also describes how to reboot the AastraLink using either the Web UI, or the reset switch. In addition, it describes how to use the reset switch to restore original factory default settings on the device, in order to return it to an out-of-the-box state.

This chapter also describes how to use the AastraLink Recovery Mode UI to reinstall system software (that is, reprogram the CompactFlash card and/or the Onboard flash.) if it is ever required.

Topics

This chapter covers the following topics:

	Topic	Page

	Monitoring the AastraLink Status LED	page 7-3

	Rebooting the AastraLink	page 7-4

	Rebooting Using the Web UI	page 7-4

	Rebooting Using the Reset Switch (Hard Reboot)	page 7-5

	Rebooting Using the Web UI	page 7-4

	Restoring AastraLink Factory Default Settings	page 7-6

	What Happens if I Restore Factory Default Settings?	page 7-6


41-001190-01 Rel. 1.1, Rev. 00		7-1

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Aastra Telecom Pro 160 manual Chapter Troubleshooting Solutions

Contents

Revision AastraLink ProPage Other Documentation About This GuideIntroduction For Go to Chapters in This Guide Contents Chapter Configuring Aastra IP Phone Profiles Accessing the Configuration Menu Configuring System Settings Editing External Services Settings Send Test Email Chapter Maintaining the AastraLink Pro Chapter AastraLink FAQs Remote Office Configuration Page 9143i, 9480i, 9480i CT SIP IP Phones Overview What Does the AastraLink Pro 160 Do? What Does the AastraLink Pro 160 Do? What Does the AastraLink Pro 160 Do? Router How Do I Set Up My AastraLink Network? Step Action Refer To Required TasksOptional Tasks Can I Still Use the Phone UI? Phone Option Access From Access from Web UI Phone UIWhat Does the AastraLink Web UI Allow Me To Do? Can I Still Use the Phone UI? Emergency Call Priority AastraLink Pro 160 Emergency Call SupportLifeline Phone Emergency Call Support Important Notes Hardware Minimum requirements AastraLink Pro 160 Hardware and SoftwareHardware Requirements Back of AastraLink Pro Front of AastraLink Pro Software Minimum requirements Software RequirementsUsers and Privileges Reference Documentation Topics About this Chapter Step Action Accessing the AastraLink Web UIUsing Your Web Browser to Access the AastraLink Web UI AastraLink Web UI Login Menu Using Windows Explorer to Access the AastraLink Web UI My Network Places Window AastraLink Administrator Main Menu Administrator Menu Options My Phone Menu AastraLink User Main Menu Second level First level menus Accessing the AastraLink Web UI Parameters Configuration/System/Date and Time Parameters Configurable Home Voicemail Directory My PhonePreferences Home Menu Number Missed Calls New Voicemails Call SettingsMissed Calls and New Voicemails Step Action Select My Phone-Home Dial Message Step Action All Busy No Answer Configuring Call Forwarding Configuring Find-Me Follow-Me Extension AastraLink Web UI Place a check mark to select An item Call ListPlace a check mark to select all items Sorting Arrows Voicemail Menu Directory Menu Softkey Menu Administrator Phone Call Settings Applications Operator Keys Night Softkey Type Function Operator DayOperator On/Off Duty Step Action Select My Phone-Softkeys BLF Call Settings Applications Operator Keys Softkeys for Expansion Modules Administrator Phone My Profile My Profile Voicemail Change PasswordPreferences Menu Spanish French Step Action Select My Phone-Preferences-My Profile Tone Voicemail Email with Audio-Attachment Step Action Select My Phone-Preferences-Voicemail Step Action Select My Phone-Preferences-Change Password Change Password Users Default Softkeys Menu User PhoneUser List Menu Groups Menu System Menu ConfigurationNetwork Menu Dial Plan Menu Auto-Attendant Menu VoIP Menu Call Records Menu MaintenanceCurrent Status Menu Support Menu Backup & Restore MenuUpdate Menu Page Topic Configuring Aastra IP Phone Profiles AastraLink Pro 160 Administrator Guide Accessing the Users Menu Managing IP Phone Users Add Users Screen Adding User Profiles and Phones Extension PasswordFirst Name Last name Phone Type Outgoing LineMAC Address SIP did Number Step Action Select Users-User List 9143i 9480i 9480i CT 51i 53i 55i 57i 57i CT Outgoing Line field Edit Users Screen Editing User Profiles Use the following procedure to edit a user profile Step Action Delete Users Screen Deleting User Profiles Click here to select all user profiles Click Delete Dial Plan for User Groups Configuring User GroupsUser Groups User Group with extension 5200 65 + Virtual Extension Numbers Parameter Description Creating Rules for User Groups Call Criteria Bellcore Tones Ring Tone Patterns Bellcore-dr3 Bellcore-dr2Bellcore-dr4 Bellcore-dr5 Example of a User Group 300 or 74992 Adding a User GroupStep Action Select Users-Groups Click Add Group Pattern 1 Tone Email with Audio AttachmentPattern 3 Tone Pattern 4 Tone Step Action Select Users-Groups Editing a User Group Click Delete Selected Groups Deleting a User Group Default Softkeys Menu Default Softkeys Users Menu Using the Default Softkeys Menu User Phone Softkey Types User Phone Call Settings Applications Softkey Type Function Label Value Call Settings Softkeys User Phone Refer to the AastraLink IP Phone Stream to the pre-configured Softkey Type Function Application Softkeys User Phone Trigger Input or Relay Output on Step Action Select Users-Default SoftKeys Adding a Default Softkey User PhoneEditing a Default Softkey User Phone Deleting a Default Softkey User Phone Softkeys for Expansion Modules User Phone Click Reset to Defaults Restoring Default Softkeys Back to Factory Settings Configuring AastraLink Pro 160 System and Network Parameters AastraLink Pro 160 Administrator Guide AastraLink Web UI Configuration Menu Accessing the Configuration Menu Specifying Regional Settings Configuring System SettingsConfiguration-System Settings menu Canada United States Mexico Step Action AastraLink Web UI Support English Support French Support Spanish Specifying the Date and Time Step Action Select Configuration-System-Set Date/Time Configuring the Music On Hold Option Configuring Push Button Trigger Input or Relay Output Step Action Select Configuration-System-Relay/Push Button Push Button has been pressed Step Action Select Configuration-Voicemail Configuring Visual Voicemail Settings Configuring System Settings Configuration-Network-Local Network menu shown below Configuring Network Settings Editing Local Network Settings DNS Server Step Action Select Configuration-Network-Local NetworkGateway Step Action Configuration-Local Services menu shown below Editing Local Service Settings UPnP Remote Office Http Port Start External Gateway IP SIP Port Start Http Port RangeSIP Port Range RTP Port Start RTP/RTCP Port Count SIP Registration Expiration Configuring Remote Office Support Step Action Select Configuration-Network-Local Services Step Action NTP Address Editing External Services Settings Smtp Relay Address Server requires authenticationSmtp Relay Port Smtp Username Smtp Account Smtp PasswordStep Action Select Users-Network-External Services Send Test Email Server Authentication Requirement Dial Plan Menu Configuring Dial Plan SettingsConfiguration-DialPlan menu shown below DialPlan Numbers Directory Numbers Local Dial Plan Step Action Select Configuration-Dial Plan-Settings Specifying Dial Plan SettingsStar Codes Star Code Description Step Action Step Action Select Configuration-Dial Plan Configuring Overhead PagingOverhead Paging Jack Green Port Back of AastraLink Pro Emergency Number Description Configuring an Emergency Dial Plan Delete Selected Emergency Numbers Configuring Barred Numbers Adding a Barred Number Step Action Select Configuration-Dial Plan-Barred NumbersDeleting a Barred Number Click Delete Selected Barred Numbers Step Action Select Configuration-Dial Plan-Private Lines Configuring Private LinesConfiguring Incoming Private Lines Configuring Outgoing Private Lines Abbreviations Menu Configuring Abbreviations Example Examples of Abbreviated Number Configurations Example Configuring Abbreviated Numbers Edit the Abbreviation, Number, and Description as required Step Action Select Configuration-Dial Plan-AbbreviationsEditing Abbreviated Numbers Deleting Abbreviated Numbers Configuration-VoIP menu shown below Configuring VoIP Settings Incoming SIP trunk calls SIP Trunking Outgoing SIP trunk calls Prefix digit + access digit + directory number Registrar Server Local Registrar Port Authorization NameUsername Caller ID Adding a SIP Trunk Step Action Select Configuration-VoIP-SIP Trunking Clearing a SIP Trunk Clearing a SIP Trunk Configuration AastraLink Web UI SIP Direct Inward Dialing did Deleting a SIP did Step Action Select Configuration-VoIP-SIP DIDsAdding a SIP did Deleting All SIP DIDs AastraLink Trunking Prefix digit + access digit + extension Configuration Guidelines Configuration ParametersHostname Port Trunk User Name AastraLink Pro IP address Access DigitAastraLink Trunking Example Boston AastraLink Pro Atlanta to Boston Atlanta to Chicago 8shows the Atlanta /Boston, and Atlanta /Chicago trunks Boston to Atlanta Boston to Chicago Trunks Between Boston/Atlanta and Boston/Chicago Chicago to Atlanta Chicago to Boston 10. Trunks Between Chicago/Atlanta and Chicago/Boston Step Action Select Configuration-VoIP-AastraLink Trunks 11. Auto-Attendant Menu with No User Groups Configuring Auto-Attendant How Auto-Attendant Works User Group Enabled User Group Disabled Settings Schedule Holidays Settings for the Auto-Attendant Step Action Select Configuration-Auto-Attendant-Settings Configuring Settings for the Auto-Attendant Click on Record Custom for the Open Hours Greeting field Disabled Last Name default First Name Click on Record Custom for the Closed Hours Greeting field Click on Browse for the Upload Open Greeting field Click on Record Custom for the Custom Menu field Click on Browse for the Upload Closed Greeting field Click on Browse for the Upload Key Message field Click on Record Custom for the Custom Key Message field Click on Browse for the Upload Language Greeting field Click on Record Custom for the Language Greeting field 13. Auto-Attendant Schedule days Schedule for the Auto-Attendant 14. Auto-Attendant Schedule times Configuring Auto-Attendant Step Action Select Configuration-Auto-Attendant-Schedule 15. Auto-Attendant Holidays Holidays for the Auto-Attendant Adding a Holiday to the Auto-Attendant Step Action Select Configuration-Auto-Attendant-Holidays Deleting a Holiday from the Auto-Attendant Custom Recordings Use the following procedure to specify a custom recording 17. Regional Settings Menu Configuring Audio Settings Tuning Wizard Using the AastraLink Audio Tuning Wizard Number to Dial Connection TypeLine Boost Important Notes Page Maintaining the AastraLink Pro About this Chapter AastraLink Pro 160 Web UI Maintenance Menu Accessing the Maintenance Menu Viewing the Current System Status Maintenance-Current Status menu Figure Call Records Menu Managing Call Detail Records CDR reports Sorting Arrows Sorting CDR Columns Column Sort Process Downloading CDR Reports Step Action Select Maintenance-Call RecordsViewing Call Detail Records Backup and Restore Menu Performing AastraLink Backup and Restore Tasks Backup and Restore Guidelines Backing Up AastraLink System Software Step Action Select Maintenance-Backup & Restore AastraLink Web UI Updating AastraLink System Software Maintenance-Update menu FigureUpdate Menu Step Action Select Maintenance-Update-Automatic Update Automatic Updates Step Action Step Action Select Maintenance-Update-Manual Update Manual Updates Important Notes System Rebooting Message AastraLink Status Display Send Email to Aastra Support with Debug Reports Support Information AastraLink Pro 160 Administrator Guide Support Information Send General Email to Aastra Support View Frequently Asked Question FAQsContact Aastra Technical Support Download product documentation Chapter AastraLink FAQs How Does Network Addressing Work? How Does IP Phone Auto-Configuration Work? Do I Ever Need to Re-Register IP Phones? Can I Access My IP Phone Network From a Remote Office? What Are Softkeys and How Do They Work? How Do I Assign An IP Phone To a Different User? What Are Softkeys and How Do They Work? Model 560M What are Expansion Modules?Model 536M What Are Softkeys and How Do They Work? Select AastraLink Info, then press Show AastraLink Pro IP Address How Do I Maximize System Performance? Why Do My IP Phone Screens Look Different?Why Does The Web UI Occasionally Time-out? Does This Guide Describe How To Operate My IP Phone? Chapter Troubleshooting Solutions About this Chapter LED Color Meaning Monitoring the AastraLink Status LED Select Maintenance-Current Status Rebooting the AastraLinkRebooting Using the Web UI Manual Reboot Procedure Rebooting Using the Reset Switch Hard Reboot Using the Reset Switch to Restore Factory Default Settings Restoring AastraLink Factory Default SettingsWhat Happens if I Restore Factory Default Settings? What To Do After Restoring Factory Default Settings Administrator IP Phone Registration Procedure Administrator IP Phone Registration Procedure Automatic Recovery Mode Reinstalling System Software Using Recovery Mode Manual Recovery Mode Obtaining the IP Address of Your AastraLink Pro Using The AastraLink Recovery Mode UI Select Phone Status/AastraLink Info/Server Local IP Phone UI Direct Connection from AastraLink WAN port to your PC Reprogramming the CompactFlash Card AastraLink Recovery UI Vnx.dra Pub/temp/firmware/vnx.dra AastraLink Recovery Mode Menu AastraLink Recovery Mode Download Screens Reprogramming the Onboard Flash Set Upgrade Type to On-board flash Uploading the .abf File to the CompactFlash Using AastraLink System and Phone Log Files Page Appendix a Remote Office Configuration IP Phone Phone-Side Preparing To Deploy Remote User Phones Remote Office Configuration of the IP Phone Phone-Side Registering IP Phones At the Central Site ABC Enter the user password, then press Enter Connecting To The IP Phone Network From a Remote Office Connecting To The IP Phone Network From a Remote Office Enter Https port 51510 Backspace Dot .Cancel AbcDone Configuring Port Information Enter NAT IP 65.96.171.130 Backspace Dot .Cancel ABCDone Enter NAT RTP Port 51720 Backspace Cancel Done Select Cancel Reinstalling Aastra IP Phones at the Central Site Reinstalling Aastra IP Phones at the Central Site Introduction Description Remote Office Configuration AastraLink ProNetwork Diagram for Remote Phone Setup 65.96.171.130 UPnP Configuration Configuring the AastraLink Pro 160 for Remote Office Setup Active Protocol Internal Port External Port IP Address Office Router Port Mapping Table Column Description Phone Configuration Action Name Source Destination Protocol Remote Phone InstallationHome Router Port Mapping Table Deny Default LAN AastraLink Pro 160 Remote Office Configuration Install the Remote IP Phone Pre-Stage Phone Remote Device Page Index Index-2 Rebooting Page Page AastraLink Pro