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Aastra Telecom Pro 160 manual Chapter Troubleshooting Solutions

Models: Pro 160

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Chapter 7

Troubleshooting Solutions

About this Chapter

Introduction

This chapter contains several trouble-shooting solutions for the AastraLink Pro

160.It describes how to interpret the LED status indicator located on the AastraLink front panel. It also describes how to reboot the AastraLink using either the Web UI, or the reset switch. In addition, it describes how to use the reset switch to restore original factory default settings on the device, in order to return it to an out-of-the-box state.

This chapter also describes how to use the AastraLink Recovery Mode UI to reinstall system software (that is, reprogram the CompactFlash card and/or the Onboard flash.) if it is ever required.

Topics

This chapter covers the following topics:

	Topic	Page

	Monitoring the AastraLink Status LED	page 7-3

	Rebooting the AastraLink	page 7-4

	Rebooting Using the Web UI	page 7-4

	Rebooting Using the Reset Switch (Hard Reboot)	page 7-5

	Rebooting Using the Web UI	page 7-4

	Restoring AastraLink Factory Default Settings	page 7-6

	What Happens if I Restore Factory Default Settings?	page 7-6


41-001190-01 Rel. 1.1, Rev. 00		7-1

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Aastra Telecom Pro 160 manual Chapter Troubleshooting Solutions

Contents

Revision AastraLink ProPage Other Documentation About This GuideIntroduction For Go to Chapters in This GuideContents Chapter Configuring Aastra IP Phone Profiles Accessing the Configuration Menu Configuring System Settings Editing External Services Settings Send Test Email Chapter Maintaining the AastraLink Pro Chapter AastraLink FAQs Remote Office Configuration Page 9143i, 9480i, 9480i CT SIP IP Phones OverviewWhat Does the AastraLink Pro 160 Do? What Does the AastraLink Pro 160 Do? What Does the AastraLink Pro 160 Do? Router How Do I Set Up My AastraLink Network?Step Action Refer To Required TasksOptional Tasks Can I Still Use the Phone UI? Phone Option Access From Access from Web UI Phone UIWhat Does the AastraLink Web UI Allow Me To Do? Can I Still Use the Phone UI? Emergency Call Priority AastraLink Pro 160 Emergency Call SupportLifeline Phone Emergency Call Support Important Notes Hardware Minimum requirements AastraLink Pro 160 Hardware and SoftwareHardware Requirements Back of AastraLink Pro Front of AastraLink ProSoftware Minimum requirements Software RequirementsUsers and Privileges Reference Documentation Topics About this ChapterStep Action Accessing the AastraLink Web UIUsing Your Web Browser to Access the AastraLink Web UI AastraLink Web UI Login Menu Using Windows Explorer to Access the AastraLink Web UI My Network Places Window AastraLink Administrator Main Menu Administrator Menu OptionsMy Phone Menu AastraLink User Main MenuSecond level First level menusAccessing the AastraLink Web UI Parameters Configuration/System/Date and Time Parameters ConfigurableHome Voicemail Directory My PhonePreferences Home MenuNumber Missed Calls New Voicemails Call SettingsMissed Calls and New Voicemails Step Action Select My Phone-Home Dial MessageStep Action All Busy No Answer Configuring Call ForwardingConfiguring Find-Me Follow-Me Extension AastraLink Web UI Place a check mark to select An item Call ListPlace a check mark to select all items Sorting Arrows Voicemail Menu Directory Menu Softkey Menu Administrator Phone Call Settings Applications Operator Keys Night Softkey Type Function Operator DayOperator On/Off DutyStep Action Select My Phone-Softkeys BLF Call Settings Applications Operator KeysSoftkeys for Expansion Modules Administrator Phone My Profile My Profile Voicemail Change PasswordPreferences Menu Spanish French Step Action Select My Phone-Preferences-My ProfileTone VoicemailEmail with Audio-Attachment Step Action Select My Phone-Preferences-VoicemailStep Action Select My Phone-Preferences-Change Password Change PasswordUsers Default Softkeys Menu User PhoneUser List Menu Groups MenuSystem Menu ConfigurationNetwork Menu Dial Plan MenuAuto-Attendant Menu VoIP MenuCall Records Menu MaintenanceCurrent Status Menu Support Menu Backup & Restore MenuUpdate Menu Page Topic Configuring Aastra IP Phone ProfilesAastraLink Pro 160 Administrator Guide Accessing the Users Menu Managing IP Phone Users Add Users Screen Adding User Profiles and PhonesExtension PasswordFirst Name Last namePhone Type Outgoing LineMAC Address SIP did NumberStep Action Select Users-User List 9143i 9480i 9480i CT 51i 53i 55i 57i 57i CT Outgoing Line fieldEdit Users Screen Editing User ProfilesUse the following procedure to edit a user profile Step Action Delete Users Screen Deleting User ProfilesClick here to select all user profiles Click Delete Dial Plan for User Groups Configuring User GroupsUser Groups User Group with extension 5200 65 + Virtual Extension NumbersParameter Description Creating Rules for User GroupsCall Criteria Bellcore Tones Ring Tone PatternsBellcore-dr3 Bellcore-dr2Bellcore-dr4 Bellcore-dr5Example of a User Group 300 or 74992 Adding a User GroupStep Action Select Users-Groups Click Add Group Pattern 1 Tone Email with Audio AttachmentPattern 3 Tone Pattern 4 ToneStep Action Select Users-Groups Editing a User GroupClick Delete Selected Groups Deleting a User GroupDefault Softkeys Menu Default Softkeys Users MenuUsing the Default Softkeys Menu User Phone Softkey Types User Phone Call Settings ApplicationsSoftkey Type Function Label Value Call Settings Softkeys User PhoneRefer to the AastraLink IP Phone Stream to the pre-configured Softkey Type Function Application Softkeys User PhoneTrigger Input or Relay Output on Step Action Select Users-Default SoftKeys Adding a Default Softkey User PhoneEditing a Default Softkey User Phone Deleting a Default Softkey User Phone Softkeys for Expansion Modules User Phone Click Reset to Defaults Restoring Default Softkeys Back to Factory SettingsConfiguring AastraLink Pro 160 System and Network Parameters AastraLink Pro 160 Administrator Guide AastraLink Web UI Configuration Menu Accessing the Configuration MenuSpecifying Regional Settings Configuring System SettingsConfiguration-System Settings menu Canada United States MexicoStep Action AastraLink Web UI Support English Support French Support Spanish Specifying the Date and Time Step Action Select Configuration-System-Set Date/TimeConfiguring the Music On Hold Option Configuring Push Button Trigger Input or Relay Output Step Action Select Configuration-System-Relay/Push Button Push Button has been pressed Step Action Select Configuration-Voicemail Configuring Visual Voicemail SettingsConfiguring System Settings Configuration-Network-Local Network menu shown below Configuring Network SettingsEditing Local Network Settings DNS Server Step Action Select Configuration-Network-Local NetworkGateway Step Action Configuration-Local Services menu shown below Editing Local Service SettingsUPnP Remote OfficeHttp Port Start External Gateway IPSIP Port Start Http Port RangeSIP Port Range RTP Port StartRTP/RTCP Port Count SIP Registration ExpirationConfiguring Remote Office Support Step Action Select Configuration-Network-Local Services Step Action NTP Address Editing External Services SettingsSmtp Relay Address Server requires authenticationSmtp Relay Port Smtp UsernameSmtp Account Smtp PasswordStep Action Select Users-Network-External Services Send Test Email Server Authentication RequirementDial Plan Menu Configuring Dial Plan SettingsConfiguration-DialPlan menu shown below DialPlan Numbers Directory Numbers Local Dial PlanStep Action Select Configuration-Dial Plan-Settings Specifying Dial Plan SettingsStar Codes Star Code DescriptionStep Action Step Action Select Configuration-Dial Plan Configuring Overhead PagingOverhead Paging Jack Green Port Back of AastraLink ProEmergency Number Description Configuring an Emergency Dial PlanDelete Selected Emergency Numbers Configuring Barred NumbersAdding a Barred Number Step Action Select Configuration-Dial Plan-Barred NumbersDeleting a Barred Number Click Delete Selected Barred NumbersStep Action Select Configuration-Dial Plan-Private Lines Configuring Private LinesConfiguring Incoming Private Lines Configuring Outgoing Private Lines Abbreviations Menu Configuring AbbreviationsExample Examples of Abbreviated Number ConfigurationsExample Configuring Abbreviated Numbers Edit the Abbreviation, Number, and Description as required Step Action Select Configuration-Dial Plan-AbbreviationsEditing Abbreviated Numbers Deleting Abbreviated Numbers Configuration-VoIP menu shown below Configuring VoIP SettingsIncoming SIP trunk calls SIP TrunkingOutgoing SIP trunk calls Prefix digit + access digit + directory numberRegistrar Server LocalRegistrar Port Authorization NameUsername Caller IDAdding a SIP Trunk Step Action Select Configuration-VoIP-SIP TrunkingClearing a SIP Trunk Clearing a SIP Trunk ConfigurationAastraLink Web UI SIP Direct Inward Dialing did Deleting a SIP did Step Action Select Configuration-VoIP-SIP DIDsAdding a SIP did Deleting All SIP DIDs AastraLink Trunking Prefix digit + access digit + extensionConfiguration Guidelines Configuration ParametersHostname PortTrunk User Name AastraLink Pro IP address Access DigitAastraLink Trunking Example Boston AastraLink Pro Atlanta to Boston Atlanta to Chicago 8shows the Atlanta /Boston, and Atlanta /Chicago trunksBoston to Atlanta Boston to Chicago Trunks Between Boston/Atlanta and Boston/ChicagoChicago to Atlanta Chicago to Boston 10. Trunks Between Chicago/Atlanta and Chicago/BostonStep Action Select Configuration-VoIP-AastraLink Trunks 11. Auto-Attendant Menu with No User Groups Configuring Auto-AttendantHow Auto-Attendant Works User Group Enabled User Group DisabledSettings Schedule Holidays Settings for the Auto-AttendantStep Action Select Configuration-Auto-Attendant-Settings Configuring Settings for the Auto-AttendantClick on Record Custom for the Open Hours Greeting field Disabled Last Name default First NameClick on Record Custom for the Closed Hours Greeting field Click on Browse for the Upload Open Greeting fieldClick on Record Custom for the Custom Menu field Click on Browse for the Upload Closed Greeting fieldClick on Browse for the Upload Key Message field Click on Record Custom for the Custom Key Message fieldClick on Browse for the Upload Language Greeting field Click on Record Custom for the Language Greeting field13. Auto-Attendant Schedule days Schedule for the Auto-Attendant14. Auto-Attendant Schedule times Configuring Auto-Attendant Step Action Select Configuration-Auto-Attendant-Schedule 15. Auto-Attendant Holidays Holidays for the Auto-AttendantAdding a Holiday to the Auto-Attendant Step Action Select Configuration-Auto-Attendant-HolidaysDeleting a Holiday from the Auto-Attendant Custom Recordings Use the following procedure to specify a custom recording 17. Regional Settings Menu Configuring Audio Settings Tuning WizardUsing the AastraLink Audio Tuning Wizard Number to Dial Connection TypeLine Boost Important Notes Page Maintaining the AastraLink Pro About this Chapter AastraLink Pro 160 Web UI Maintenance Menu Accessing the Maintenance MenuViewing the Current System Status Maintenance-Current Status menu FigureCall Records Menu Managing Call Detail Records CDR reportsSorting Arrows Sorting CDR ColumnsColumn Sort Process Downloading CDR Reports Step Action Select Maintenance-Call RecordsViewing Call Detail Records Backup and Restore Menu Performing AastraLink Backup and Restore TasksBackup and Restore Guidelines Backing Up AastraLink System Software Step Action Select Maintenance-Backup & RestoreAastraLink Web UI Updating AastraLink System Software Maintenance-Update menu FigureUpdate Menu Step Action Select Maintenance-Update-Automatic Update Automatic UpdatesStep Action Step Action Select Maintenance-Update-Manual Update Manual UpdatesImportant Notes System Rebooting Message AastraLink Status Display Send Email to Aastra Support with Debug Reports Support InformationAastraLink Pro 160 Administrator Guide Support Information Send General Email to Aastra Support View Frequently Asked Question FAQsContact Aastra Technical Support Download product documentationChapter AastraLink FAQs How Does Network Addressing Work? How Does IP Phone Auto-Configuration Work?Do I Ever Need to Re-Register IP Phones? Can I Access My IP Phone Network From a Remote Office?What Are Softkeys and How Do They Work? How Do I Assign An IP Phone To a Different User?What Are Softkeys and How Do They Work? Model 560M What are Expansion Modules?Model 536M What Are Softkeys and How Do They Work? Select AastraLink Info, then press Show AastraLink Pro IP AddressHow Do I Maximize System Performance? Why Do My IP Phone Screens Look Different?Why Does The Web UI Occasionally Time-out? Does This Guide Describe How To Operate My IP Phone? Chapter Troubleshooting Solutions About this Chapter LED Color Meaning Monitoring the AastraLink Status LEDSelect Maintenance-Current Status Rebooting the AastraLinkRebooting Using the Web UI Manual Reboot Procedure Rebooting Using the Reset Switch Hard RebootUsing the Reset Switch to Restore Factory Default Settings Restoring AastraLink Factory Default SettingsWhat Happens if I Restore Factory Default Settings? What To Do After Restoring Factory Default Settings Administrator IP Phone Registration Procedure Administrator IP Phone Registration Procedure Automatic Recovery Mode Reinstalling System Software Using Recovery ModeManual Recovery Mode Obtaining the IP Address of Your AastraLink Pro Using The AastraLink Recovery Mode UISelect Phone Status/AastraLink Info/Server Local IP Phone UIDirect Connection from AastraLink WAN port to your PC Reprogramming the CompactFlash Card AastraLink Recovery UI Vnx.dra Pub/temp/firmware/vnx.dra AastraLink Recovery Mode Menu AastraLink Recovery Mode Download Screens Reprogramming the Onboard Flash Set Upgrade Type to On-board flash Uploading the .abf File to the CompactFlash Using AastraLink System and Phone Log Files Page Appendix a Remote Office Configuration IP Phone Phone-Side Preparing To Deploy Remote User Phones Remote Office Configuration of the IP Phone Phone-Side Registering IP Phones At the Central Site ABC Enter the user password, then press Enter Connecting To The IP Phone Network From a Remote Office Connecting To The IP Phone Network From a Remote Office Enter Https port 51510 Backspace Dot .Cancel AbcDone Configuring Port Information Enter NAT IP 65.96.171.130 Backspace Dot .Cancel ABCDone Enter NAT RTP Port 51720 Backspace Cancel Done Select Cancel Reinstalling Aastra IP Phones at the Central SiteReinstalling Aastra IP Phones at the Central Site Introduction Description Remote Office Configuration AastraLink ProNetwork Diagram for Remote Phone Setup 65.96.171.130 UPnP Configuration Configuring the AastraLink Pro 160 for Remote Office SetupActive Protocol Internal Port External Port IP Address Office Router Port Mapping TableColumn Description Phone ConfigurationAction Name Source Destination Protocol Remote Phone InstallationHome Router Port Mapping Table Deny Default LAN AastraLink Pro 160 Remote Office Configuration Install the Remote IP Phone Pre-Stage Phone Remote Device Page Index Index-2 Rebooting Page Page AastraLink Pro