Aastra Telecom Pro 160 manual Configuring Settings for the Auto-Attendant

Configuring AastraLink Pro 160 System and Network Parameters

Configuring Auto-Attendant

The Open Hour Settings and Closed Hour Settings allow the administrator to select the hours for which the Auto-Attendant handles calls. These parameters also allow you to record a custom greeting as required. For example, an administrator can record a greeting for incoming calls during open hours and another greeting for closed hours. The administrator has the option of uploading a new custom greeting (.wav file), or using the default greetings.

The Custom Main Menu allows the administrator to select the language for the Auto-Attendant to use when it answers a call. These parameters also allow the administrator to record the Main Menu in a specific language and upload language files if required.

The Custom Key Message allows the administrator to select the language for the Auto-Attendant to use for a specific message. It also allows the administrator to record a custom message, or upload a message file (.wav file) if required. For example, you could record a message concerning details about the business or other general contact info. The announcement is restricted to the '3' key to keep the Interactive Voice Response (IVR) special-keys contiguous.

The Language Greetings allow the administrator to select the language for the greeting when a call comes into the Auto-Attendant. An Administrator can also record a custom language greeting, or upload a language greeting file (.wav file) if required.

Configuring Settings for the Auto-Attendant

Use the following procedure to specify the Auto-Attendant general settings.

AastraLink Web UI

Step Action

1Select Configuration->Auto-Attendant->Settings

General Settings

2

In the “Provisionable Zero Key” field, enter the number to which calls are routed when the '0' key is pressed from the IVR, by an incoming caller. (Default is zero so that callers are routed to the Operator).

41-001190-01 Rel. 1.1, Rev. 00 4-69