Support Information | Aastra Telecom Pro 160 specification

Maintaining the AastraLink Pro 160

Support Information

Support Information

Send Email to Aastra Support with Debug Reports

A feature of the AastraLink Pro 160 Web UI software allows you to send debug information about your AastraLink Pro to Technical Support at Aastra Telecom. You have the option of selecting whether you want to automatically send the information or send it manually when required.

Note: Whether you send debug information automatically or manually, both methods require correctly configured SMTP mail before sending the outbound reports to Aastra.

You send debug reports from the Maintenance->SupportMenu.

This feature allows the administrator to send critical error debug logs and configuration logs to Aastra Support to aid in troubleshooting tasks. Enabling the “Critical Errors” field results in automatic crash reporting to Aastra support but with no personally identifiable information other than the serial number and IP address of the reporting system.

Aastra recommends that all users enable the "Critical Errors" reporting as soon as they have configured SMTP email transport, so that Aastra can be made aware of any crash trends and provide pro-active support.

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Aastra Telecom Pro 160 manual Support Information, Send Email to Aastra Support with Debug Reports

Contents

Revision AastraLink ProPage About This Guide IntroductionOther Documentation For Go to Chapters in This Guide Contents Chapter Configuring Aastra IP Phone Profiles Accessing the Configuration Menu Configuring System Settings Editing External Services Settings Send Test Email Chapter Maintaining the AastraLink Pro Chapter AastraLink FAQs Remote Office Configuration Page 9143i, 9480i, 9480i CT SIP IP Phones Overview What Does the AastraLink Pro 160 Do? What Does the AastraLink Pro 160 Do? What Does the AastraLink Pro 160 Do? Router How Do I Set Up My AastraLink Network? Required Tasks Optional TasksStep Action Refer To Phone Option Access From Access from Web UI Phone UI What Does the AastraLink Web UI Allow Me To Do?Can I Still Use the Phone UI? Can I Still Use the Phone UI? AastraLink Pro 160 Emergency Call Support Lifeline PhoneEmergency Call Priority Emergency Call Support Important Notes AastraLink Pro 160 Hardware and Software Hardware RequirementsHardware Minimum requirements Back of AastraLink Pro Front of AastraLink Pro Software Requirements Users and PrivilegesSoftware Minimum requirements Reference Documentation Topics About this Chapter Accessing the AastraLink Web UI Using Your Web Browser to Access the AastraLink Web UIStep Action AastraLink Web UI Login Menu Using Windows Explorer to Access the AastraLink Web UI My Network Places Window AastraLink Administrator Main Menu Administrator Menu Options My Phone Menu AastraLink User Main Menu Second level First level menus Accessing the AastraLink Web UI Parameters Configuration/System/Date and Time Parameters Configurable Home Menu My PhoneHome Voicemail Directory Preferences Call Settings Missed Calls and New VoicemailsNumber Missed Calls New Voicemails Step Action Select My Phone-Home Dial Message Step Action All Busy No Answer Configuring Call Forwarding Configuring Find-Me Follow-Me Extension AastraLink Web UI Call List Place a check mark to select all items Sorting ArrowsPlace a check mark to select An item Voicemail Menu Directory Menu Softkey Menu Administrator Phone Call Settings Applications Operator Keys Duty Softkey Type Function Operator DayNight Operator On/Off Step Action Select My Phone-Softkeys BLF Call Settings Applications Operator Keys Softkeys for Expansion Modules Administrator Phone My Profile Voicemail Change Password Preferences MenuMy Profile Spanish French Step Action Select My Phone-Preferences-My Profile Tone Voicemail Email with Audio-Attachment Step Action Select My Phone-Preferences-Voicemail Step Action Select My Phone-Preferences-Change Password Change Password Groups Menu Default Softkeys Menu User PhoneUsers User List Menu Dial Plan Menu ConfigurationSystem Menu Network Menu Auto-Attendant Menu VoIP Menu Maintenance Current Status MenuCall Records Menu Backup & Restore Menu Update MenuSupport Menu Page Topic Configuring Aastra IP Phone Profiles AastraLink Pro 160 Administrator Guide Accessing the Users Menu Managing IP Phone Users Add Users Screen Adding User Profiles and Phones Last name PasswordExtension First Name SIP did Number Outgoing LinePhone Type MAC Address Step Action Select Users-User List 9143i 9480i 9480i CT 51i 53i 55i 57i 57i CT Outgoing Line field Edit Users Screen Editing User Profiles Use the following procedure to edit a user profile Step Action Delete Users Screen Deleting User Profiles Click here to select all user profiles Click Delete Configuring User Groups User GroupsDial Plan for User Groups User Group with extension 5200 65 + Virtual Extension Numbers Parameter Description Creating Rules for User Groups Call Criteria Bellcore Tones Ring Tone Patterns Bellcore-dr5 Bellcore-dr2Bellcore-dr3 Bellcore-dr4 Example of a User Group Adding a User Group Step Action Select Users-Groups Click Add Group300 or 74992 Pattern 4 Tone Email with Audio AttachmentPattern 1 Tone Pattern 3 Tone Step Action Select Users-Groups Editing a User Group Click Delete Selected Groups Deleting a User Group Default Softkeys Menu Default Softkeys Users Menu Using the Default Softkeys Menu User Phone Softkey Types User Phone Call Settings Applications Softkey Type Function Label Value Call Settings Softkeys User Phone Refer to the AastraLink IP Phone Stream to the pre-configured Softkey Type Function Application Softkeys User Phone Trigger Input or Relay Output on Adding a Default Softkey User Phone Editing a Default Softkey User PhoneStep Action Select Users-Default SoftKeys Deleting a Default Softkey User Phone Softkeys for Expansion Modules User Phone Click Reset to Defaults Restoring Default Softkeys Back to Factory Settings Configuring AastraLink Pro 160 System and Network Parameters AastraLink Pro 160 Administrator Guide AastraLink Web UI Configuration Menu Accessing the Configuration Menu Canada United States Mexico Configuring System SettingsSpecifying Regional Settings Configuration-System Settings menu Step Action AastraLink Web UI Support English Support French Support Spanish Specifying the Date and Time Step Action Select Configuration-System-Set Date/Time Configuring the Music On Hold Option Configuring Push Button Trigger Input or Relay Output Step Action Select Configuration-System-Relay/Push Button Push Button has been pressed Step Action Select Configuration-Voicemail Configuring Visual Voicemail Settings Configuring System Settings Configuration-Network-Local Network menu shown below Configuring Network Settings Editing Local Network Settings Step Action Select Configuration-Network-Local Network GatewayDNS Server Step Action Configuration-Local Services menu shown below Editing Local Service Settings UPnP Remote Office Http Port Start External Gateway IP RTP Port Start Http Port RangeSIP Port Start SIP Port Range RTP/RTCP Port Count SIP Registration Expiration Configuring Remote Office Support Step Action Select Configuration-Network-Local Services Step Action NTP Address Editing External Services Settings Smtp Username Server requires authenticationSmtp Relay Address Smtp Relay Port Smtp Password Step Action Select Users-Network-External ServicesSmtp Account Send Test Email Server Authentication Requirement Configuring Dial Plan Settings Configuration-DialPlan menu shown belowDial Plan Menu DialPlan Numbers Directory Numbers Local Dial Plan Star Code Description Specifying Dial Plan SettingsStep Action Select Configuration-Dial Plan-Settings Star Codes Step Action Back of AastraLink Pro Configuring Overhead PagingStep Action Select Configuration-Dial Plan Overhead Paging Jack Green Port Emergency Number Description Configuring an Emergency Dial Plan Delete Selected Emergency Numbers Configuring Barred Numbers Click Delete Selected Barred Numbers Step Action Select Configuration-Dial Plan-Barred NumbersAdding a Barred Number Deleting a Barred Number Configuring Private Lines Configuring Incoming Private LinesStep Action Select Configuration-Dial Plan-Private Lines Configuring Outgoing Private Lines Abbreviations Menu Configuring Abbreviations Example Examples of Abbreviated Number Configurations Example Configuring Abbreviated Numbers Step Action Select Configuration-Dial Plan-Abbreviations Editing Abbreviated NumbersEdit the Abbreviation, Number, and Description as required Deleting Abbreviated Numbers Configuration-VoIP menu shown below Configuring VoIP Settings Incoming SIP trunk calls SIP Trunking Outgoing SIP trunk calls Prefix digit + access digit + directory number Registrar Server Local Caller ID Authorization NameRegistrar Port Username Adding a SIP Trunk Step Action Select Configuration-VoIP-SIP Trunking Clearing a SIP Trunk Clearing a SIP Trunk Configuration AastraLink Web UI SIP Direct Inward Dialing did Step Action Select Configuration-VoIP-SIP DIDs Adding a SIP didDeleting a SIP did Deleting All SIP DIDs AastraLink Trunking Prefix digit + access digit + extension Port Configuration ParametersConfiguration Guidelines Hostname AastraLink Pro IP address Access Digit AastraLink Trunking ExampleTrunk User Name Boston AastraLink Pro Atlanta to Boston Atlanta to Chicago 8shows the Atlanta /Boston, and Atlanta /Chicago trunks Boston to Atlanta Boston to Chicago Trunks Between Boston/Atlanta and Boston/Chicago Chicago to Atlanta Chicago to Boston 10. Trunks Between Chicago/Atlanta and Chicago/Boston Step Action Select Configuration-VoIP-AastraLink Trunks 11. Auto-Attendant Menu with No User Groups Configuring Auto-Attendant How Auto-Attendant Works User Group Enabled User Group Disabled Settings Schedule Holidays Settings for the Auto-Attendant Step Action Select Configuration-Auto-Attendant-Settings Configuring Settings for the Auto-Attendant Click on Record Custom for the Open Hours Greeting field Disabled Last Name default First Name Click on Record Custom for the Closed Hours Greeting field Click on Browse for the Upload Open Greeting field Click on Record Custom for the Custom Menu field Click on Browse for the Upload Closed Greeting field Click on Browse for the Upload Key Message field Click on Record Custom for the Custom Key Message field Click on Browse for the Upload Language Greeting field Click on Record Custom for the Language Greeting field 13. Auto-Attendant Schedule days Schedule for the Auto-Attendant 14. Auto-Attendant Schedule times Configuring Auto-Attendant Step Action Select Configuration-Auto-Attendant-Schedule 15. Auto-Attendant Holidays Holidays for the Auto-Attendant Adding a Holiday to the Auto-Attendant Step Action Select Configuration-Auto-Attendant-Holidays Deleting a Holiday from the Auto-Attendant Custom Recordings Use the following procedure to specify a custom recording 17. Regional Settings Menu Configuring Audio Settings Tuning Wizard Using the AastraLink Audio Tuning Wizard Connection Type Line BoostNumber to Dial Important Notes Page Maintaining the AastraLink Pro About this Chapter AastraLink Pro 160 Web UI Maintenance Menu Accessing the Maintenance Menu Viewing the Current System Status Maintenance-Current Status menu Figure Call Records Menu Managing Call Detail Records CDR reports Sorting Arrows Sorting CDR Columns Column Sort Process Step Action Select Maintenance-Call Records Viewing Call Detail RecordsDownloading CDR Reports Backup and Restore Menu Performing AastraLink Backup and Restore Tasks Backup and Restore Guidelines Backing Up AastraLink System Software Step Action Select Maintenance-Backup & Restore AastraLink Web UI Maintenance-Update menu Figure Update MenuUpdating AastraLink System Software Step Action Select Maintenance-Update-Automatic Update Automatic Updates Step Action Step Action Select Maintenance-Update-Manual Update Manual Updates Important Notes System Rebooting Message AastraLink Status Display Send Email to Aastra Support with Debug Reports Support Information AastraLink Pro 160 Administrator Guide Support Information Download product documentation View Frequently Asked Question FAQsSend General Email to Aastra Support Contact Aastra Technical Support Chapter AastraLink FAQs How Does Network Addressing Work? How Does IP Phone Auto-Configuration Work? Do I Ever Need to Re-Register IP Phones? Can I Access My IP Phone Network From a Remote Office? What Are Softkeys and How Do They Work? How Do I Assign An IP Phone To a Different User? What Are Softkeys and How Do They Work? What are Expansion Modules? Model 536MModel 560M What Are Softkeys and How Do They Work? Select AastraLink Info, then press Show AastraLink Pro IP Address Why Do My IP Phone Screens Look Different? Why Does The Web UI Occasionally Time-out?How Do I Maximize System Performance? Does This Guide Describe How To Operate My IP Phone? Chapter Troubleshooting Solutions About this Chapter LED Color Meaning Monitoring the AastraLink Status LED Rebooting the AastraLink Rebooting Using the Web UISelect Maintenance-Current Status Manual Reboot Procedure Rebooting Using the Reset Switch Hard Reboot Restoring AastraLink Factory Default Settings What Happens if I Restore Factory Default Settings?Using the Reset Switch to Restore Factory Default Settings What To Do After Restoring Factory Default Settings Administrator IP Phone Registration Procedure Administrator IP Phone Registration Procedure Automatic Recovery Mode Reinstalling System Software Using Recovery Mode Manual Recovery Mode Obtaining the IP Address of Your AastraLink Pro Using The AastraLink Recovery Mode UI Select Phone Status/AastraLink Info/Server Local IP Phone UI Direct Connection from AastraLink WAN port to your PC Reprogramming the CompactFlash Card AastraLink Recovery UI Vnx.dra Pub/temp/firmware/vnx.dra AastraLink Recovery Mode Menu AastraLink Recovery Mode Download Screens Reprogramming the Onboard Flash Set Upgrade Type to On-board flash Uploading the .abf File to the CompactFlash Using AastraLink System and Phone Log Files Page Appendix a Remote Office Configuration IP Phone Phone-Side Preparing To Deploy Remote User Phones Remote Office Configuration of the IP Phone Phone-Side Registering IP Phones At the Central Site ABC Enter the user password, then press Enter Connecting To The IP Phone Network From a Remote Office Connecting To The IP Phone Network From a Remote Office Enter Https port 51510 Backspace Dot .Cancel AbcDone Configuring Port Information Enter NAT IP 65.96.171.130 Backspace Dot .Cancel ABCDone Enter NAT RTP Port 51720 Backspace Cancel Done Select Cancel Reinstalling Aastra IP Phones at the Central Site Reinstalling Aastra IP Phones at the Central Site Introduction Remote Office Configuration AastraLink Pro Network Diagram for Remote Phone SetupDescription 65.96.171.130 UPnP Configuration Configuring the AastraLink Pro 160 for Remote Office Setup Active Protocol Internal Port External Port IP Address Office Router Port Mapping Table Column Description Phone Configuration Remote Phone Installation Home Router Port Mapping TableAction Name Source Destination Protocol Deny Default LAN AastraLink Pro 160 Remote Office Configuration Install the Remote IP Phone Pre-Stage Phone Remote Device Page Index Index-2 Rebooting Page Page AastraLink Pro