Attendance Message | Description | Action |
|
|
|
31 Defective | A representation of | Open the cover and |
Cartridge XXXX | the operator panel | replace the defective ink |
| when the printer | cartridge(s). The carrier |
| detects a defective ink | appears at the ink |
| cartridge. In this | cartridge change location. |
| representation, the | Press and hold Select, |
| XXX is a placeholder | |
| and then press Return to | |
| for some combination | |
| display debug data for the | |
| of C,M,Y, and K. The | |
| engine microcode and the | |
| defective cartridge is | |
| applicable smart options. | |
| identified in the XXXX | |
| The service engineer | |
| string. | |
| should use this function to | |
| The engine firmware | |
| help diagnose the | |
| was either unable to | problem. |
| communicate with the | 1. Try POR. |
| ink cartridge | |
| 2. Remove and reinstall | |
| EEPROM or the ink | |
| the defective cartridge. | |
| cartridge EEPROM | |
| 3. Inspect pogo pins for | |
| was corrupted. This | |
| damage. | |
| could be the case if | |
|
| |
| the ink cartridge has a |
|
| missing or defective |
|
| smart chip. |
|
|
|
|
Diagnostic Information
