Service Implementation Guide | Nortel Networks 555-4001-135 instruction

553-3001-358/555-4001-135

Nortel Communication Server 1000/

Nortel Communication Server 2100/Meridian SL-100

Nortel Integrated Conference Bridge

Service Implementation Guide

ICB Release 4 Standard 02.00 July 2006

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Nortel Networks 555-4001-135, 553-3001-358 manual Nortel Integrated Conference Bridge, Service Implementation Guide

Contents

Nortel Integrated Conference Bridge Service Implementation GuidePage Nortel Integrated Conference Bridge Page July Publication historyPage Contents Viii Contents Contents Appendix a Password security UpgradesReports Appendix B Product integrity Xii Contents 553-3001-358/555-4001-135 Standard 02.00 July Purpose and audience About this documentStructure About this document How to check the version and issue of this document Nortel Networks Communication Server References in this documentNortel Networks Communication Server 1000S CS 2100 or Meridian SL-100 End user documentation Product description Conference administrationPurpose ICB description Product description System overview ICB conference feature summary Product description On page 22 shows ICB system composition Hardware overview CRT ICB system composition ICB hardware design characteristics Component Description ICB hardware list ICB card ICB card description External equipment VT100 type terminal Pcmcia activity indicator LEDs These LEDs are next to Ethernet application ICB operation Product description Join the conference using the direct meeting access method Call routing with chairperson access Join the conference using the single DN access method Single DN access method one ICB card Single DN access method two ICB cards End the conference Expand the conference Product description System requirements Engineering guidelinesSoftware Meridian 1 and CS 1000 software packages Hardware specificationsMeridian SL-100 software packages Hardware System compatibility System capacityPhysical Capacity Meridian 1 and Option CS 2100/Meridian SL-100 system compatibility Automatic call distribution resource allocation Engineering guidelines Global internet access LAN configurationGlobal internet access example LAN/intranet access only Firewall access permissionsSource Destination Protocol World Wide Web LAN/intranet access only C-LAN connection LAN/intranet access only E-LAN connection Testing Summary of LAN installation information Getting started Installation and configuration ICB installation into card slots Procedure Prepare for the installationDetermine the access method Unpack and inspect the equipment Summary CS 1000 configuration LD 23 Define the ACD queue assigned to the ICB card Assign ACD DNsLD 23 Assign the ACD DNs for the ICB card Define Phantom TN blocks Phantom TN definitions LD LD 11 Configure ICB ports as digital sets On page 51 shows a sample LD 20 printout of a built ICB port LD 20 ICB configuration Configure DNs for a dual-card conference LD 23 Configure the main DN for dual-card conferences Trgt Sample dialing plan for a 62-port dual-card configuration Single-card configuration CS 2100/Meridian SL-100 configurationAssign CDR data LD 15 Define the charge account for CDR data Procedure Configure a single-card conference Configuration procedureSingle-card conference, 10 conferences, 32 ports Acdgrp example Lninv example Acdsgrp example Acdlogin exampleDnroute example Ofrt example Ofceng example Qlen example Installation and configuration Dual-card configuration Dual-card conference, 1 conference, 62 ports Acdlogin example Service OrdersAcdgrp example Acdsgrp example Acdrte example Dnroute exampleOfrt example Subnet mask, the gateway address, and the IP address Procedure Configure a dual-card conference ICB installation summary ICB installation and configuration proceduresStep Description Maintenance cable Procedure Install the Ethernet Adapter cardJ2 DB-25 pin J1 50-pin Description Terminal connection through the Ethernet Adapter Procedure Access the ICB directly Procedure Access the ICB remotely using a LAN hub Procedure Access the ICB remotely using a modem Pin male serial connector pin # Signal Description Procedure Access the ICB directly Option 11C or CSDB-9 RS-232 port pin out Procedure Install ICB cards Procedure Configure initial card parameters using the CLI Procedure Set up CLI access from the maintenance terminal Procedure Access the administration BUI ICB Installation WizardOverview Http//ICB IP address Basic Card Settings Administrator must enter the time zone of the ICB cardConventions Basic Card Settings parameters Installation Wizard Basic Card Settings window Operation Installation Wizard Access Numbers window Access Numbers Define First User Access Numbers parametersDual Card Meetings Dual Card Meetings parameters Overview Browser user interface BUI user types User typesLog into the BUI User type Description ICB home page layout Procedure Login to the BUI Main ICB screen Login dialog box Internet Explorer Login password change Login entry pointProcedure Change your login password Login entry BUI Application Customize the BUI home page and title bar Change password windowFixed title frame Help window BUI fixed title frame Scheduling BUI Scheduling BUI navigation flowchart Meetings List window super-user’s display Meetings List window Field Description Meeting List window fields General section Scheduling window Scheduling window fields Scheduling window Schedule a New ConferenceField Description General section Time section Default Calendar icon Access Numbers section Scheduling window Free Ports section for a regular meeting Free Ports section Options section Field Description Password sectionScheduling window Options section Scheduling window Options section fields General Options section Recurrence section Scheduling Confirmation Recurrent Dates Confirmation window Scheduling Confirmation window Recurrent Meeting Verify Result window Chairperson operationsRecurrent Conference Verify Result window Meeting Control window Meeting Control window fields Meeting Control window Active chairpersonField Description Conference section Participants section Field Description Chairperson sectionParticipant’s List section Session Management Control Panel Session Management Voting Session Control Panel Chairperson Volume Control Panel Chairperson Volume Control Dual-card meeting Meeting Control window Chairperson not present Participant list volume control Administration BUIParticipant Volume Control Panel Release chairperson control Icbi Administration BUI navigation flowchart ICB Dashboard Administration BUI ICB Dashboard window General Settings window SettingsICB Dashboard General Settings window See CS 1000 Call Detail Recording on General Settings window fields ICB Dashboard Default Conference Settings Default conferenceDefault Conference Settings fields ICB Dashboard Volume Level Settings Volume LevelVolume Level Settings fields Mail template ICB Dashboard Confirmation E-mail Settings BCC Confirmation E-mail Settings fields Customize greetings ICB Dashboard Greeting Settings windowBrandline greeting Conference-specific greeting Procedure Replace the brandline greeting Company images upload Procedure Use a customized imageICB Dashboard Company Images window Title Frame Image Users Login Page ImageUsers List User List table columns ICB Dashboard User List windowColumn Description Edit a user Add new user ICB Dashboard Users Edit User Details window Search for a user ICB Dashboard Users New User windowICB Dashboard Users Search for a User window ICB Dashboard Import Users Confirmation box Import users Call-out Groups Import Users Confirmation box textCall-Out Group List Text line Description Call-Out Group List table columns ICB Dashboard Call-Out Group List windowGroup details Group Members table columns ICB Dashboard Call-Out Groups Details window Group Settings Retry parameters ICB Dashboard Call-Out Groups Details Add Members window ICB Dashboard Call-Out Groups Details Edit Members window Add a New Group Permanent Conferences ICB Dashboard Call-Out Groups New Group Details windowPermanent Conferences List New/Edit Permanent Conference ICB Dashboard Permanent Conferences List window ICB Dashboard New/Edit Permanent Conference window Permanent Conference New/Edit parameters Backup Telephone user interface Scheduling and recording featuresActive conference TUI operation during an active conference Chairperson features Dial-out Dial-out Authorization All ports mute/unmute toggle Dial-out Authorization dialing example Group call-out Count conferees Lock or unlock the conference Chairperson commands Chairperson command summaryDrop all conferees Drop last dialed conferee Chairperson dials Order to Chairperson commands during dial-out call Stop or start music Chairperson commands during count command Procedure Adjust the conference audio volume Adjust the audio volume of a conferenceVolume control feature operation Help Procedure Acquire/release chairperson control Conferee features Acquire and release chairperson controlConferee command summary Conferee commands Schedule a conference TUI services Record a brandline greeting Procedure Use the TUI to schedule a conference Procedure Configure a conference-specific greeting Procedure Use a brandline greetingRecord a conference-specific greeting Enter the number received in step a Page Microsoft Outlook GUI Publishing the form in Microsoft Outlook Microsoft Outlook GUI Procedure ICB Administrator to get the ICB form Microsoft Outlook GUI Double-click icbf.oft. The Calendar window opens Right-clickCalendar in the Folder List Language form to use Form to use Removing the ICB files from the Personal Forms Library Select Appointment in When posting to this folder, use Click Clear Cash Select Personal Forms in the Forms Library Procedure Log into the ICB card using Microsoft Outlook Login to the ICB card using Microsoft OutlookUsername and Password Microsoft Outlook Select Save this password in your password list optional Microsoft Outlook ICB tab Schedule a new conference Scheduling a new conferenceICB tab window fields Free Ports view ICB tab window Free Ports view ICB tab window Options section ICB tab window Options section fields Confirmation window Scheduling completeEditing an existing conference Microsoft Outlook GUI Setting a delegate user for Microsoft Outlook Calendar Page Maintenance overview Maintenance Maintenance ICB card in the Intelligent Peripheral Equipment Module Problem solving Procedure 33 Deleting the forms cache file manually Procedure Clearing the Microsoft Outlook forms CacheUpdating the Microsoft Outlook GUI ICB form Click Clear Cache Delete the file Frmcache.dat ICB status LED indicator Diagnostic toolsPower Up Self-test ICB self-test sequence Signaling TestsItem tested Description Commands to enable/disable ICB channels Diagnostic commands Meridian 1/CS 1000 overlay commandsCommand Sanity monitoring Command Operation performed IPE MAP Level CS 2100/Meridian SL-100 diagnostic commandsTCP/IP connectivity test LTP MAP Level Using CLI commands CLI command summaryNavigating the menus and displaying help Modifying parameters ICB CLI command summary ICB CLI commandsMenu and command Items and commands Prompt for which feature can be either advanced or basic ICB equipment problems ICB fault isolation and correctionSymptoms Diagnosis Solution Procedure Replace a card Card replacement Error messages format Error message handlingError message field formats Procedure Access the on-line error message analysis tool Error message procedures Agnr\errors.txt Procedure Retrieve the entire error message file to a PC ERR Procedure Configure error message filtering Advanced troubleshooting Backup and restore proceduresBackup considerations Scheduled backup Scheduled Backup parameters ICB Dashboard Scheduled Backup windowSection Description ICB Dashboard Manual Backup window Manual Backup Billing scheduled backup window Billing scheduled backup View Backup History Log Billing Scheduled Backup parametersView Last Backup Details Restore Procedure Restore the database from a backed up ZIP file Procedure Restore the database from the secondary PcmciaBackup and restore process log Maintenance Reports Report summary Procedure Displaying reportsBUI Report Viewer Report Viewer window BUI Short Connection Report Short Connection ReportShort Connection Report BUI example CLI Short Connection Report Short Connection Report CLI example Meetings Log ReportBUI Meetings Log Report Meetings Log Report CLI example Meetings Log Report BUI example CLI Meetings Log Report BUI Overbooking Report Overbooking ReportOverbooking Report BUI example Overbooking Report .CSV Billing Report BUI configuration Billing Report BUI example BUI Billing ReportBilling Report .CSV Billing Report contents BIlling Report .CSV example Daily billing report format is as follows Example Description Event examples CS 1000 Call Detail Recording Charge Account key Charge Account featureLD 11 Define the Charge Account key for an ICB port CDR record format BUI Maintenance Error Report Maintenance Error ReportMaintenance Error Report BUI example CDR example scenarios Maintenance Report Error CLI example CLI Maintenance Error Report ICB upgrade paths UpgradesCard From Firmware Card Upgrades Keycode security Installing a Pcmcia card into the ICB faceplate slot Managing the user community during an upgrade Planning for an upgradeUser community upgrade considerations Micb Release 2 or Micb Release 3 card upgrade Upgrade proceduresProcedure Micb Release 2 or Micb Release 3 card upgrade Port Upgrade Firmware Upgrade ICB Dashboard Card Upgrade window Click Upgrade & Restart Procedure 45 Upgrade the ICB firmware version Procedure Firmware upgrade from ICB card upper socket Upgrade to the single DN access method Procedure Firmware upgrade using FTPProcedure Upgrade to single DN access Procedure Stand-alone card to secondary card Upgrade from a stand-alone to a dual-card ICBClick the Submit & Continue button Procedure Meridian switch configuration changes Procedure Stand-alone card to primary card Appendix a Password security Access permissions Access permissionsAccess type Description of permissions Telnet Procedure Unsuccessful login operation Unsuccessful login attempt handlingGeneral Default login names and passwords Password parameters summaryAccess type Default login name Default password Parameter Range Default value Procedure Reset forgotten passwords Reset passwordsPAdmin/ABreset or abbreviated pa/ab Restart process continues and more lines of text may appear Procedure Use the second-level CLI edit password command Password example font conventions CLI Password Editor editing sessionCLI change to FTP Password example Save changes Application Protocol Port Numbers Application Protocol Port NumbersApplication Port Number Page ICB environmental specifications Environmental specificationsAppendix B Product integrity Safety regulations SafetySpecification Minimum Maximum Temperature Shock Regulatory standards Electro-magnetic emissions Electro-magnetic compatibility EMCElectro-magnetic immunity Mtbf FCC Compliance List of terms Command Line InterfaceChairperson DN Flash memory Firmware Main DN LEN PBX XPM List of terms 553-3001-358/555-4001-135 Standard 02.00 July Page Nortel Integrated Conference Bridge