48 Installation and configuration
Assign ACD DNs
The first step is to assign ACD queue.
Table 5
LD 23 – Define the ACD queue assigned to the ICB card
Prompt | Response | Description |
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REQ | NEW | Add new data. |
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TYPE | ACD | ACD data block. |
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CUST | xx | Customer number. |
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ACDN | xxxx | ACD DN assigned to the ICB card. |
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MAXP | 32 | Maximum number of ACD agent positions. |
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HOML | NO | Logout on handset removal. |
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Table 6
LD 23 – Assign the ACD DNs for the ICB card
Prompt | Response | Description |
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REQ | NEW | New control data block. |
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TYPE | ACD | ACD data block. |
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CUST | xx | Customer number. |
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ACDN | xxxx | Conferee (main) or chairperson DN. |
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MAXP | 1 | Maximum number of ACD agent positions. |
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NCFW | xxxx | ACD DN assigned to ICB card. |
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Note: Repeat commands in this table for each ACD DN being configured.
Note: The number of DNs defined for each ICB card using direct meeting access depends on the number of conferences and bridges specified on the card. A maximum of 10 conferences can be configured requiring 20 DNs, two for each conference. One DN is for the conferees to call in (the main DN) and one DN is for the conference chairperson.
Define Phantom TN blocks
Phantom TNs can be used, instead of ACD DNs, to serve as chairperson DNs, conferees DNs and TUI DNs.
