Nortel Networks 553-3001-358, 555-4001-135 - page 48

48 Installation and configuration
553-3001-358/555-4001-135 Standard 02.00 July 2006
Assign ACD DNs
The first step is to assign ACD queue.
Note: The number of DNs defined for each ICB card using direct
meeting access depends on the number of conferences and bridges
specified on the card. A maximum of 10 conferences can be
configured requiring 20 DNs, two for each conference. One DN is for
the conferees to call in (the main DN) and one DN is for the
conference chairperson.
Define Phantom TN blocks
Phantom TNs can be used, instead of ACD DNs, to serve as
chairperson DNs, conferees DNs and TUI DNs.
Tabl e 5
LD 23 – Define the ACD queue assigned to the ICB card
Prompt Response Description
REQ NEW Add new data.
TYPE ACD ACD data block.
CUST xx Customer number.
ACDN xxxx ACD DN assigned to the ICB card.
MAXP 32 Maximum number of ACD agent positions.
HOML NO Logout on handset removal.
Tabl e 6
LD 23 – Assign the ACD DNs for the ICB card
Prompt Response Description
REQ NEW New control data block.
TYPE ACD ACD data block.
CUST xx Customer number.
ACDN xxxx Conferee (main) or chairperson DN.
MAXP 1Maximum number of ACD agent positions.
NCFW xxxx ACD DN assigned to ICB card.
Note: Repeat commands in this table for each ACD DN being configured.