Pbx | Nortel Networks 553-3001-358, 555-4001-135 manual

240 List of terms

PBX

Private Branch Exchange. A telephony switch that is privately owned.

PCM

Pulse Code Modulation.

PCMCIA

Personal Computer Memory Card International Association. This organization has defined a credit card sized plug-in board for use in PCs. These cards are the only way to get to a laptop bus without using a docking station. In addition, application software can be stored on the card into system address space so that the software can run directly from the card, resulting in a faster start and less memory required from the host computer.

RTS

Return To Service.

SCSI

Small Computer System Interface. A device that enables computers to cable-connect to networks or external tape units/hard drives.

SDI

Serial Data Interface. For some Meridian switches, provides ports between the CPU and external devices such as a teletype or maintenance telephone. More generally, an SDI is a mechanism for changing the parallel arrangement of data within computers to the serial form used on transmission lines and vice versa.

SDN

Secondary Directory Number.

SMTP

Simple Mail Transfer Protocol.

Telephone User Interface

An interface that allows the scheduling of simple conferences over a DTMF telephone.

TN

Terminal Number (CS 1000 equivalent of LEN).

TUI

See Telephone User Interface.

.WAV

File format used for storing voice files created under Microsoft

Windows.

553-3001-358/555-4001-135 Standard 02.00 July 2006

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Nortel Networks 553-3001-358, 555-4001-135 manual Pbx

Contents

Service Implementation Guide Nortel Integrated Conference BridgePage Nortel Integrated Conference Bridge Page Publication history JulyPage Contents Viii Contents Contents Upgrades Appendix a Password securityReports Appendix B Product integrity Xii Contents 553-3001-358/555-4001-135 Standard 02.00 July About this document Purpose and audienceStructure How to check the version and issue of this document About this document References in this document Nortel Networks Communication ServerNortel Networks Communication Server 1000S CS 2100 or Meridian SL-100 End user documentation Conference administration Product descriptionPurpose ICB description Product description ICB conference feature summary System overview Product description Hardware overview On page 22 shows ICB system composition ICB system composition CRT ICB hardware design characteristics ICB hardware list Component Description ICB card description ICB card Pcmcia activity indicator LEDs These LEDs are next to External equipment VT100 type terminal ICB operation Ethernet application Product description Call routing with chairperson access Join the conference using the direct meeting access method Join the conference using the single DN access method Single DN access method one ICB card Single DN access method two ICB cards Expand the conference End the conference Product description Engineering guidelines System requirementsSoftware Hardware specifications Meridian 1 and CS 1000 software packagesMeridian SL-100 software packages Hardware System capacity System compatibilityPhysical Capacity Meridian 1 and Option Automatic call distribution resource allocation CS 2100/Meridian SL-100 system compatibility Engineering guidelines LAN configuration Global internet accessGlobal internet access example Firewall access permissions LAN/intranet access onlySource Destination Protocol LAN/intranet access only C-LAN connection World Wide Web LAN/intranet access only E-LAN connection Summary of LAN installation information Testing Installation and configuration Getting started Procedure Prepare for the installation ICB installation into card slotsDetermine the access method Unpack and inspect the equipment CS 1000 configuration Summary Assign ACD DNs LD 23 Define the ACD queue assigned to the ICB cardLD 23 Assign the ACD DNs for the ICB card Define Phantom TN blocks LD 11 Configure ICB ports as digital sets Phantom TN definitions LD On page 51 shows a sample LD 20 printout of a built ICB port LD 20 ICB configuration Configure DNs for a dual-card conference LD 23 Configure the main DN for dual-card conferences Sample dialing plan for a 62-port dual-card configuration Trgt CS 2100/Meridian SL-100 configuration Single-card configurationAssign CDR data LD 15 Define the charge account for CDR data Configuration procedure Procedure Configure a single-card conferenceSingle-card conference, 10 conferences, 32 ports Lninv example Acdgrp example Acdlogin example Acdsgrp exampleDnroute example Ofrt example Qlen example Ofceng example Installation and configuration Dual-card configuration Dual-card conference, 1 conference, 62 ports Service Orders Acdlogin exampleAcdgrp example Acdsgrp example Dnroute example Acdrte exampleOfrt example Procedure Configure a dual-card conference Subnet mask, the gateway address, and the IP address ICB installation and configuration procedures ICB installation summaryStep Description Procedure Install the Ethernet Adapter card Maintenance cableJ2 DB-25 pin J1 50-pin Description Procedure Access the ICB directly Terminal connection through the Ethernet Adapter Procedure Access the ICB remotely using a modem Procedure Access the ICB remotely using a LAN hub Procedure Access the ICB directly Option 11C or CS Pin male serial connector pin # Signal DescriptionDB-9 RS-232 port pin out Procedure Install ICB cards Procedure Set up CLI access from the maintenance terminal Procedure Configure initial card parameters using the CLI ICB Installation Wizard Procedure Access the administration BUIOverview Http//ICB IP address Administrator must enter the time zone of the ICB card Basic Card SettingsConventions Installation Wizard Basic Card Settings window Basic Card Settings parameters Operation Access Numbers Installation Wizard Access Numbers window Access Numbers parameters Define First UserDual Card Meetings Dual Card Meetings parameters Browser user interface Overview User types BUI user typesLog into the BUI User type Description Procedure Login to the BUI ICB home page layout Login dialog box Internet Explorer Main ICB screen Login entry point Login password changeProcedure Change your login password Login entry BUI Application Change password window Customize the BUI home page and title barFixed title frame BUI fixed title frame Help window Scheduling BUI navigation flowchart Scheduling BUI Meetings List window Meetings List window super-user’s display Meeting List window fields Field Description Scheduling window General section Scheduling window Schedule a New Conference Scheduling window fieldsField Description General section Default Time section Access Numbers section Calendar icon Free Ports section Scheduling window Free Ports section for a regular meeting Field Description Password section Options sectionScheduling window Options section Scheduling window Options section fields Recurrence section General Options section Scheduling Confirmation Scheduling Confirmation window Recurrent Dates Confirmation window Chairperson operations Recurrent Meeting Verify Result windowRecurrent Conference Verify Result window Meeting Control window Meeting Control window Active chairperson Meeting Control window fieldsField Description Conference section Field Description Chairperson section Participants sectionParticipant’s List section Session Management Session Management Control Panel Voting Session Control Panel Chairperson Volume Control Chairperson Volume Control Panel Meeting Control window Chairperson not present Dual-card meeting Administration BUI Participant list volume controlParticipant Volume Control Panel Release chairperson control Administration BUI navigation flowchart Icbi Administration BUI ICB Dashboard window ICB Dashboard Settings General Settings windowICB Dashboard General Settings window General Settings window fields See CS 1000 Call Detail Recording on Default conference ICB Dashboard Default Conference SettingsDefault Conference Settings fields Volume Level ICB Dashboard Volume Level SettingsVolume Level Settings fields ICB Dashboard Confirmation E-mail Settings Mail template Confirmation E-mail Settings fields BCC ICB Dashboard Greeting Settings window Customize greetingsBrandline greeting Procedure Replace the brandline greeting Conference-specific greeting Procedure Use a customized image Company images uploadICB Dashboard Company Images window Title Frame Image Login Page Image UsersUsers List ICB Dashboard User List window User List table columnsColumn Description Edit a user ICB Dashboard Users Edit User Details window Add new user ICB Dashboard Users New User window Search for a userICB Dashboard Users Search for a User window Import users ICB Dashboard Import Users Confirmation box Import Users Confirmation box text Call-out GroupsCall-Out Group List Text line Description ICB Dashboard Call-Out Group List window Call-Out Group List table columnsGroup details ICB Dashboard Call-Out Groups Details window Group Members table columns Group Settings Retry parameters ICB Dashboard Call-Out Groups Details Add Members window ICB Dashboard Call-Out Groups Details Edit Members window Add a New Group ICB Dashboard Call-Out Groups New Group Details window Permanent ConferencesPermanent Conferences List ICB Dashboard Permanent Conferences List window New/Edit Permanent Conference ICB Dashboard New/Edit Permanent Conference window Permanent Conference New/Edit parameters Backup Scheduling and recording features Telephone user interfaceActive conference Chairperson features Dial-out TUI operation during an active conference Dial-out Authorization Dial-out Authorization dialing example All ports mute/unmute toggle Group call-out Lock or unlock the conference Count conferees Chairperson command summary Chairperson commandsDrop all conferees Drop last dialed conferee Chairperson commands during dial-out call Chairperson dials Order to Chairperson commands during count command Stop or start music Adjust the audio volume of a conference Procedure Adjust the conference audio volumeVolume control feature operation Help Conferee features Acquire and release chairperson control Procedure Acquire/release chairperson controlConferee command summary Conferee commands TUI services Schedule a conference Procedure Use the TUI to schedule a conference Record a brandline greeting Procedure Use a brandline greeting Procedure Configure a conference-specific greetingRecord a conference-specific greeting Enter the number received in step a Page Microsoft Outlook GUI Microsoft Outlook GUI Publishing the form in Microsoft Outlook Procedure ICB Administrator to get the ICB form Microsoft Outlook GUI Double-click icbf.oft. The Calendar window opens Language form to use Form to use Right-clickCalendar in the Folder List Select Appointment in When posting to this folder, use Removing the ICB files from the Personal Forms Library Select Personal Forms in the Forms Library Click Clear Cash Login to the ICB card using Microsoft Outlook Procedure Log into the ICB card using Microsoft OutlookUsername and Password Microsoft Outlook Select Save this password in your password list optional Scheduling a new conference Microsoft Outlook ICB tab Schedule a new conferenceICB tab window fields Free Ports view ICB tab window Free Ports view ICB tab window Options section ICB tab window Options section fields Scheduling complete Confirmation windowEditing an existing conference Microsoft Outlook GUI Setting a delegate user for Microsoft Outlook Calendar Page Maintenance Maintenance overview Maintenance Problem solving ICB card in the Intelligent Peripheral Equipment Module Procedure Clearing the Microsoft Outlook forms Cache Procedure 33 Deleting the forms cache file manuallyUpdating the Microsoft Outlook GUI ICB form Click Clear Cache Delete the file Frmcache.dat Diagnostic tools ICB status LED indicatorPower Up Self-test Signaling Tests ICB self-test sequenceItem tested Description Diagnostic commands Meridian 1/CS 1000 overlay commands Commands to enable/disable ICB channelsCommand Sanity monitoring CS 2100/Meridian SL-100 diagnostic commands Command Operation performed IPE MAP LevelTCP/IP connectivity test LTP MAP Level CLI command summary Using CLI commandsNavigating the menus and displaying help Modifying parameters ICB CLI commands ICB CLI command summaryMenu and command Items and commands Prompt for which feature can be either advanced or basic ICB fault isolation and correction ICB equipment problemsSymptoms Diagnosis Solution Card replacement Procedure Replace a card Error message handling Error messages formatError message field formats Error message procedures Procedure Access the on-line error message analysis tool Procedure Retrieve the entire error message file to a PC Agnr\errors.txt Procedure Configure error message filtering ERR Backup and restore procedures Advanced troubleshootingBackup considerations Scheduled backup ICB Dashboard Scheduled Backup window Scheduled Backup parametersSection Description Manual Backup ICB Dashboard Manual Backup window Billing scheduled backup Billing scheduled backup window Billing Scheduled Backup parameters View Backup History LogView Last Backup Details Restore Procedure Restore the database from the secondary Pcmcia Procedure Restore the database from a backed up ZIP fileBackup and restore process log Maintenance Reports Procedure Displaying reports Report summaryBUI Report Viewer Report Viewer window Short Connection Report BUI Short Connection ReportShort Connection Report BUI example CLI Short Connection Report Meetings Log Report Short Connection Report CLI exampleBUI Meetings Log Report Meetings Log Report BUI example CLI Meetings Log Report Meetings Log Report CLI example Overbooking Report BUI Overbooking ReportOverbooking Report BUI example Overbooking Report .CSV BUI configuration Billing Report BUI Billing Report Billing Report BUI exampleBilling Report .CSV Billing Report contents Daily billing report format is as follows BIlling Report .CSV example Event examples Example Description CS 1000 Call Detail Recording Charge Account feature Charge Account keyLD 11 Define the Charge Account key for an ICB port CDR record format Maintenance Error Report BUI Maintenance Error ReportMaintenance Error Report BUI example CDR example scenarios CLI Maintenance Error Report Maintenance Report Error CLI example Upgrades ICB upgrade pathsCard From Firmware Card Upgrades Installing a Pcmcia card into the ICB faceplate slot Keycode security Planning for an upgrade Managing the user community during an upgradeUser community upgrade considerations Upgrade procedures Micb Release 2 or Micb Release 3 card upgradeProcedure Micb Release 2 or Micb Release 3 card upgrade Port Upgrade ICB Dashboard Card Upgrade window Firmware Upgrade Procedure 45 Upgrade the ICB firmware version Click Upgrade & Restart Procedure Firmware upgrade from ICB card upper socket Procedure Firmware upgrade using FTP Upgrade to the single DN access methodProcedure Upgrade to single DN access Upgrade from a stand-alone to a dual-card ICB Procedure Stand-alone card to secondary cardClick the Submit & Continue button Procedure Stand-alone card to primary card Procedure Meridian switch configuration changes Appendix a Password security Access permissions Access permissionsAccess type Description of permissions Telnet Unsuccessful login attempt handling Procedure Unsuccessful login operationGeneral Password parameters summary Default login names and passwordsAccess type Default login name Default password Parameter Range Default value Reset passwords Procedure Reset forgotten passwordsPAdmin/ABreset or abbreviated pa/ab Procedure Use the second-level CLI edit password command Restart process continues and more lines of text may appear CLI Password Editor editing session Password example font conventionsCLI change to FTP Password example Save changes Application Protocol Port Numbers Application Protocol Port NumbersApplication Port Number Page Environmental specifications ICB environmental specificationsAppendix B Product integrity Safety Safety regulationsSpecification Minimum Maximum Temperature Shock Regulatory standards Electro-magnetic compatibility EMC Electro-magnetic emissionsElectro-magnetic immunity FCC Compliance Mtbf Command Line Interface List of termsChairperson DN Firmware Flash memory LEN Main DN PBX XPM List of terms 553-3001-358/555-4001-135 Standard 02.00 July Page Nortel Integrated Conference Bridge