Nortel Networks 553-3001-358 Acdsgrp example, Acdlogin example, Dnroute example, Ofrt example

58 Installation and configuration

Figure 14

ACDSGRP example

ACDGROUP SUBGROUP RECORDER

--------------------------------------------------------

MICB 1 NONE

Figure 15

ACDLOGIN example

LOGINID	CUSTGRP	PSWD		OPTIONS
1234	BNRRCH	N	N	$

6The ACD login ID must match the ICB physical port connection to the CS 2100/Meridian SL-100. The ACD agents login must be in descending order, otherwise the ICB card cannot login the agents. After adding the ACD login IDs, enter the first agent’s ID in the ICB BUI (see “Step 1 – Basic Card Settings” on page 73).

Note: If using Enhanced ACD Login to login specific ACD agent IDs, datafill tables

CUSTACD and ACDENLOG to make sure ICB ACD agents can log in.

Figure 16

DNROUTE example

AREACODE OFCCODE STNCODE DNRESULT

------------------------------------------------------------------

214 997 1601 FEAT ACD MICB PRIM 0 0

214 997 1602 FEAT ACD MICB SUPP 0

214 997 1603 FEAT ACD MICB SUPP 0 (Also used for TUI and Assistant DN)

.......cont until # of ports needed are configured

214 997 1701 FEAT ACD MICB SUPP 0 0

214 997 1702 FEAT ACD MICB SUPP 0

214 997 1703 FEAT ACD MICB SUPP 0

.......cont until # of ports needed are configured

Note: The DNs in bold are only required when using single access DNs.

Figure 17

OFRT example

RTE RTELIST

---------------------

600 (RT 214 NP LCL 9971400 Y N $) $

Note: Use this table to forward, through night service, the ACD main conference and chairperson conference to the ICB ACD prime DN. This example uses 997 1400 as the ACD Prime DN.

7Define each ICB port as an M2616 digital telephone set. Define ICB ports as ACD agents in SERVORD. Define the digital set keys as follows:

•Key 1: ACD

•Key 1: M0200

•Key 1: COMMUNICTR

553-3001-358/555-4001-135 Standard 02.00 July 2006