Problem solving | Nortel Networks 555-4001-135, 553-3001-358

Maintenance 171

Figure 82

ICB card in the Intelligent Peripheral Equipment Module

	Maintenance
	Terminal
IPE Module
ICB Card
IPE Module
ICB Card	VT 100 OA&M
	VT 100 OA&M
	Maintenance
	Terminal
	VT 100 OA&M
	Intelligent Peripheral
	Equipment (IPE) Module
	G100009

Problem solving

A problem can have more than one cause. To isolate the cause, a knowledge of ICB operation is required. After identifying the cause, the problem can be corrected by replacing defective cards, connecting accidentally disconnected cables, or correcting software security problems. The Meridian system and the ICB provide built-in self-diagnostic indicators and software and hardware tools. These diagnostic facilities simplify system troubleshooting and reduce mean-time-to-repair (MTTR).

Make sure that the Meridian system is operating correctly, before diagnosing ICB problems.

FOR MORE INFORMATION

Refer to the following:

• 553-3011-500– Small System Maintenance

•553-3021-500– Large System Maintenance

•553-3031-500– CS 1000S System Maintenance

•553-3041-500– CS 1000E System Maintenance

•555-4001-129– Meridian SL-100 Intelligent Peripheral Equipment (IPE) Reference Manual

Nortel Integrated Conference Bridge Service Implementation Guide

Image 171

Nortel Networks 555-4001-135, 553-3001-358 manual ICB card in the Intelligent Peripheral Equipment Module, Problem solving

Contents

Nortel Integrated Conference Bridge Service Implementation GuidePage Nortel Integrated Conference Bridge Page July Publication historyPage Contents Viii Contents Contents Upgrades Appendix a Password securityReports Appendix B Product integrity Xii Contents 553-3001-358/555-4001-135 Standard 02.00 July About this document Purpose and audienceStructure About this document How to check the version and issue of this document CS 2100 or Meridian SL-100 References in this documentNortel Networks Communication Server Nortel Networks Communication Server 1000S End user documentation ICB description Conference administrationProduct description Purpose Product description System overview ICB conference feature summary Product description On page 22 shows ICB system composition Hardware overview CRT ICB system composition ICB hardware design characteristics Component Description ICB hardware list ICB card ICB card description External equipment VT100 type terminal Pcmcia activity indicator LEDs These LEDs are next to Ethernet application ICB operation Product description Join the conference using the direct meeting access method Call routing with chairperson access Join the conference using the single DN access method Single DN access method one ICB card Single DN access method two ICB cards End the conference Expand the conference Product description Engineering guidelines System requirementsSoftware Hardware Hardware specificationsMeridian 1 and CS 1000 software packages Meridian SL-100 software packages Meridian 1 and Option System capacitySystem compatibility Physical Capacity CS 2100/Meridian SL-100 system compatibility Automatic call distribution resource allocation Engineering guidelines LAN configuration Global internet accessGlobal internet access example Firewall access permissions LAN/intranet access onlySource Destination Protocol World Wide Web LAN/intranet access only C-LAN connection LAN/intranet access only E-LAN connection Testing Summary of LAN installation information Getting started Installation and configuration Unpack and inspect the equipment Procedure Prepare for the installationICB installation into card slots Determine the access method Summary CS 1000 configuration Define Phantom TN blocks Assign ACD DNsLD 23 Define the ACD queue assigned to the ICB card LD 23 Assign the ACD DNs for the ICB card Phantom TN definitions LD LD 11 Configure ICB ports as digital sets On page 51 shows a sample LD 20 printout of a built ICB port LD 20 ICB configuration Configure DNs for a dual-card conference LD 23 Configure the main DN for dual-card conferences Trgt Sample dialing plan for a 62-port dual-card configuration LD 15 Define the charge account for CDR data CS 2100/Meridian SL-100 configurationSingle-card configuration Assign CDR data Configuration procedure Procedure Configure a single-card conferenceSingle-card conference, 10 conferences, 32 ports Acdgrp example Lninv example Ofrt example Acdlogin exampleAcdsgrp example Dnroute example Ofceng example Qlen example Installation and configuration Dual-card configuration Dual-card conference, 1 conference, 62 ports Acdsgrp example Service OrdersAcdlogin example Acdgrp example Dnroute example Acdrte exampleOfrt example Subnet mask, the gateway address, and the IP address Procedure Configure a dual-card conference ICB installation and configuration procedures ICB installation summaryStep Description Procedure Install the Ethernet Adapter card Maintenance cableJ2 DB-25 pin J1 50-pin Description Terminal connection through the Ethernet Adapter Procedure Access the ICB directly Procedure Access the ICB remotely using a LAN hub Procedure Access the ICB remotely using a modem Procedure Access the ICB directly Option 11C or CS Pin male serial connector pin # Signal DescriptionDB-9 RS-232 port pin out Procedure Install ICB cards Procedure Configure initial card parameters using the CLI Procedure Set up CLI access from the maintenance terminal Http//ICB IP address ICB Installation WizardProcedure Access the administration BUI Overview Administrator must enter the time zone of the ICB card Basic Card SettingsConventions Basic Card Settings parameters Installation Wizard Basic Card Settings window Operation Installation Wizard Access Numbers window Access Numbers Access Numbers parameters Define First UserDual Card Meetings Dual Card Meetings parameters Overview Browser user interface User type Description User typesBUI user types Log into the BUI ICB home page layout Procedure Login to the BUI Main ICB screen Login dialog box Internet Explorer Login entry BUI Application Login entry pointLogin password change Procedure Change your login password Change password window Customize the BUI home page and title barFixed title frame Help window BUI fixed title frame Scheduling BUI Scheduling BUI navigation flowchart Meetings List window super-user’s display Meetings List window Field Description Meeting List window fields General section Scheduling window Scheduling window Schedule a New Conference Scheduling window fieldsField Description General section Time section Default Calendar icon Access Numbers section Scheduling window Free Ports section for a regular meeting Free Ports section Scheduling window Options section fields Field Description Password sectionOptions section Scheduling window Options section General Options section Recurrence section Scheduling Confirmation Recurrent Dates Confirmation window Scheduling Confirmation window Meeting Control window Chairperson operationsRecurrent Meeting Verify Result window Recurrent Conference Verify Result window Meeting Control window Active chairperson Meeting Control window fieldsField Description Conference section Field Description Chairperson section Participants sectionParticipant’s List section Session Management Control Panel Session Management Voting Session Control Panel Chairperson Volume Control Panel Chairperson Volume Control Dual-card meeting Meeting Control window Chairperson not present Release chairperson control Administration BUIParticipant list volume control Participant Volume Control Panel Icbi Administration BUI navigation flowchart ICB Dashboard Administration BUI ICB Dashboard window Settings General Settings windowICB Dashboard General Settings window See CS 1000 Call Detail Recording on General Settings window fields Default conference ICB Dashboard Default Conference SettingsDefault Conference Settings fields Volume Level ICB Dashboard Volume Level SettingsVolume Level Settings fields Mail template ICB Dashboard Confirmation E-mail Settings BCC Confirmation E-mail Settings fields ICB Dashboard Greeting Settings window Customize greetingsBrandline greeting Conference-specific greeting Procedure Replace the brandline greeting Procedure Use a customized image Company images uploadICB Dashboard Company Images window Title Frame Image Login Page Image UsersUsers List ICB Dashboard User List window User List table columnsColumn Description Edit a user Add new user ICB Dashboard Users Edit User Details window ICB Dashboard Users New User window Search for a userICB Dashboard Users Search for a User window ICB Dashboard Import Users Confirmation box Import users Text line Description Import Users Confirmation box textCall-out Groups Call-Out Group List ICB Dashboard Call-Out Group List window Call-Out Group List table columnsGroup details Group Members table columns ICB Dashboard Call-Out Groups Details window Group Settings Retry parameters ICB Dashboard Call-Out Groups Details Add Members window ICB Dashboard Call-Out Groups Details Edit Members window Add a New Group ICB Dashboard Call-Out Groups New Group Details window Permanent ConferencesPermanent Conferences List New/Edit Permanent Conference ICB Dashboard Permanent Conferences List window ICB Dashboard New/Edit Permanent Conference window Permanent Conference New/Edit parameters Backup Scheduling and recording features Telephone user interfaceActive conference TUI operation during an active conference Chairperson features Dial-out Dial-out Authorization All ports mute/unmute toggle Dial-out Authorization dialing example Group call-out Count conferees Lock or unlock the conference Drop last dialed conferee Chairperson command summaryChairperson commands Drop all conferees Chairperson dials Order to Chairperson commands during dial-out call Stop or start music Chairperson commands during count command Help Adjust the audio volume of a conferenceProcedure Adjust the conference audio volume Volume control feature operation Conferee commands Conferee features Acquire and release chairperson controlProcedure Acquire/release chairperson control Conferee command summary Schedule a conference TUI services Record a brandline greeting Procedure Use the TUI to schedule a conference Procedure Use a brandline greeting Procedure Configure a conference-specific greetingRecord a conference-specific greeting Enter the number received in step a Page Microsoft Outlook GUI Publishing the form in Microsoft Outlook Microsoft Outlook GUI Procedure ICB Administrator to get the ICB form Microsoft Outlook GUI Double-click icbf.oft. The Calendar window opens Right-clickCalendar in the Folder List Language form to use Form to use Removing the ICB files from the Personal Forms Library Select Appointment in When posting to this folder, use Click Clear Cash Select Personal Forms in the Forms Library Select Save this password in your password list optional Login to the ICB card using Microsoft OutlookProcedure Log into the ICB card using Microsoft Outlook Username and Password Microsoft Outlook Scheduling a new conference Microsoft Outlook ICB tab Schedule a new conferenceICB tab window fields Free Ports view ICB tab window Free Ports view ICB tab window Options section ICB tab window Options section fields Scheduling complete Confirmation windowEditing an existing conference Microsoft Outlook GUI Setting a delegate user for Microsoft Outlook Calendar Page Maintenance overview Maintenance Maintenance ICB card in the Intelligent Peripheral Equipment Module Problem solving Click Clear Cache Procedure Clearing the Microsoft Outlook forms CacheProcedure 33 Deleting the forms cache file manually Updating the Microsoft Outlook GUI ICB form Delete the file Frmcache.dat Diagnostic tools ICB status LED indicatorPower Up Self-test Signaling Tests ICB self-test sequenceItem tested Description Sanity monitoring Diagnostic commands Meridian 1/CS 1000 overlay commandsCommands to enable/disable ICB channels Command LTP MAP Level CS 2100/Meridian SL-100 diagnostic commandsCommand Operation performed IPE MAP Level TCP/IP connectivity test Modifying parameters CLI command summaryUsing CLI commands Navigating the menus and displaying help ICB CLI commands ICB CLI command summaryMenu and command Items and commands Prompt for which feature can be either advanced or basic ICB fault isolation and correction ICB equipment problemsSymptoms Diagnosis Solution Procedure Replace a card Card replacement Error message handling Error messages formatError message field formats Procedure Access the on-line error message analysis tool Error message procedures Agnr\errors.txt Procedure Retrieve the entire error message file to a PC ERR Procedure Configure error message filtering Backup and restore procedures Advanced troubleshootingBackup considerations Scheduled backup ICB Dashboard Scheduled Backup window Scheduled Backup parametersSection Description ICB Dashboard Manual Backup window Manual Backup Billing scheduled backup window Billing scheduled backup Restore Billing Scheduled Backup parametersView Backup History Log View Last Backup Details Procedure Restore the database from the secondary Pcmcia Procedure Restore the database from a backed up ZIP fileBackup and restore process log Maintenance Reports Report Viewer window Procedure Displaying reportsReport summary BUI Report Viewer CLI Short Connection Report Short Connection ReportBUI Short Connection Report Short Connection Report BUI example Meetings Log Report Short Connection Report CLI exampleBUI Meetings Log Report Meetings Log Report CLI example Meetings Log Report BUI example CLI Meetings Log Report Overbooking Report BUI Overbooking ReportOverbooking Report BUI example Overbooking Report .CSV Billing Report BUI configuration BUI Billing Report Billing Report BUI exampleBilling Report .CSV Billing Report contents BIlling Report .CSV example Daily billing report format is as follows Example Description Event examples CS 1000 Call Detail Recording CDR record format Charge Account featureCharge Account key LD 11 Define the Charge Account key for an ICB port CDR example scenarios Maintenance Error ReportBUI Maintenance Error Report Maintenance Error Report BUI example Maintenance Report Error CLI example CLI Maintenance Error Report From Firmware Card UpgradesICB upgrade paths Card Upgrades Keycode security Installing a Pcmcia card into the ICB faceplate slot Planning for an upgrade Managing the user community during an upgradeUser community upgrade considerations Upgrade procedures Micb Release 2 or Micb Release 3 card upgradeProcedure Micb Release 2 or Micb Release 3 card upgrade Port Upgrade Firmware Upgrade ICB Dashboard Card Upgrade window Click Upgrade & Restart Procedure 45 Upgrade the ICB firmware version Procedure Firmware upgrade from ICB card upper socket Procedure Firmware upgrade using FTP Upgrade to the single DN access methodProcedure Upgrade to single DN access Upgrade from a stand-alone to a dual-card ICB Procedure Stand-alone card to secondary cardClick the Submit & Continue button Procedure Meridian switch configuration changes Procedure Stand-alone card to primary card Appendix a Password security Telnet Access permissionsAccess permissions Access type Description of permissions Unsuccessful login attempt handling Procedure Unsuccessful login operationGeneral Parameter Range Default value Password parameters summaryDefault login names and passwords Access type Default login name Default password Reset passwords Procedure Reset forgotten passwordsPAdmin/ABreset or abbreviated pa/ab Restart process continues and more lines of text may appear Procedure Use the second-level CLI edit password command CLI Password Editor editing session Password example font conventionsCLI change to FTP Password example Save changes Application Protocol Port Numbers Application Protocol Port NumbersApplication Port Number Page Environmental specifications ICB environmental specificationsAppendix B Product integrity Regulatory standards SafetySafety regulations Specification Minimum Maximum Temperature Shock Electro-magnetic compatibility EMC Electro-magnetic emissionsElectro-magnetic immunity Mtbf FCC Compliance Command Line Interface List of termsChairperson DN Flash memory Firmware Main DN LEN PBX XPM List of terms 553-3001-358/555-4001-135 Standard 02.00 July Page Nortel Integrated Conference Bridge