Contents | Nortel Networks 555-4001-135, 553-3001-358 guide

Contents ix

Users 117

Call-out Groups 123

Permanent Conferences 130

Telephone user interface 135

Purpose	135
Overview	135
Active conference		135
Scheduling and recording features 135
TUI operation during an active conference			136
Chairperson features 136
Features available to all participants			143
Conferee features		145
TUI services 146

Schedule a conference 146

Record a brandline greeting 147

Record a conference-specific greeting 148

Microsoft Outlook GUI 151

Purpose	151
Overview	151

Publishing the form in Microsoft Outlook 152

Removing the ICB files from the Personal Forms Library 157 Login to the ICB card using Microsoft Outlook 159

Scheduling a new conference 160 Scheduling window 160

Setting a delegate user for Microsoft Outlook Calendar 167

Maintenance 169

Purpose 169

Maintenance overview 169

Problem solving 171

Updating the Microsoft Outlook GUI ICB form 172

Diagnostic tools 174

ICB status LED indicator 174

Power Up Self-test	174
Signaling Tests 175
Sanity monitoring	176
Diagnostic commands		176
TCP/IP connectivity test		177
CLI command summary	178
Using CLI commands 178
ICB CLI commands 179
ICB fault isolation and correction			181
Card replacement	182
Error message handling	183
Error messages format		183
Error message procedures			184
Advanced troubleshooting			187
Backup and restore procedures			187

Nortel Integrated Conference Bridge Service Implementation Guide

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Nortel Networks 555-4001-135, 553-3001-358 manual Contents

Contents

Nortel Integrated Conference Bridge Service Implementation GuidePage Nortel Integrated Conference Bridge Page July Publication historyPage Contents Viii Contents Contents Upgrades Appendix a Password securityReports Appendix B Product integrity Xii Contents 553-3001-358/555-4001-135 Standard 02.00 July About this document Purpose and audienceStructure About this document How to check the version and issue of this document Nortel Networks Communication Server References in this documentNortel Networks Communication Server 1000S CS 2100 or Meridian SL-100 End user documentation Product description Conference administrationPurpose ICB description Product description System overview ICB conference feature summary Product description On page 22 shows ICB system composition Hardware overview CRT ICB system composition ICB hardware design characteristics Component Description ICB hardware list ICB card ICB card description External equipment VT100 type terminal Pcmcia activity indicator LEDs These LEDs are next to Ethernet application ICB operation Product description Join the conference using the direct meeting access method Call routing with chairperson access Join the conference using the single DN access method Single DN access method one ICB card Single DN access method two ICB cards End the conference Expand the conference Product description Engineering guidelines System requirementsSoftware Meridian 1 and CS 1000 software packages Hardware specificationsMeridian SL-100 software packages Hardware System compatibility System capacityPhysical Capacity Meridian 1 and Option CS 2100/Meridian SL-100 system compatibility Automatic call distribution resource allocation Engineering guidelines LAN configuration Global internet accessGlobal internet access example Firewall access permissions LAN/intranet access onlySource Destination Protocol World Wide Web LAN/intranet access only C-LAN connection LAN/intranet access only E-LAN connection Testing Summary of LAN installation information Getting started Installation and configuration ICB installation into card slots Procedure Prepare for the installationDetermine the access method Unpack and inspect the equipment Summary CS 1000 configuration LD 23 Define the ACD queue assigned to the ICB card Assign ACD DNsLD 23 Assign the ACD DNs for the ICB card Define Phantom TN blocks Phantom TN definitions LD LD 11 Configure ICB ports as digital sets On page 51 shows a sample LD 20 printout of a built ICB port LD 20 ICB configuration Configure DNs for a dual-card conference LD 23 Configure the main DN for dual-card conferences Trgt Sample dialing plan for a 62-port dual-card configuration Single-card configuration CS 2100/Meridian SL-100 configurationAssign CDR data LD 15 Define the charge account for CDR data Configuration procedure Procedure Configure a single-card conferenceSingle-card conference, 10 conferences, 32 ports Acdgrp example Lninv example Acdsgrp example Acdlogin exampleDnroute example Ofrt example Ofceng example Qlen example Installation and configuration Dual-card configuration Dual-card conference, 1 conference, 62 ports Acdlogin example Service OrdersAcdgrp example Acdsgrp example Dnroute example Acdrte exampleOfrt example Subnet mask, the gateway address, and the IP address Procedure Configure a dual-card conference ICB installation and configuration procedures ICB installation summaryStep Description Procedure Install the Ethernet Adapter card Maintenance cableJ2 DB-25 pin J1 50-pin Description Terminal connection through the Ethernet Adapter Procedure Access the ICB directly Procedure Access the ICB remotely using a LAN hub Procedure Access the ICB remotely using a modem Procedure Access the ICB directly Option 11C or CS Pin male serial connector pin # Signal DescriptionDB-9 RS-232 port pin out Procedure Install ICB cards Procedure Configure initial card parameters using the CLI Procedure Set up CLI access from the maintenance terminal Procedure Access the administration BUI ICB Installation WizardOverview Http//ICB IP address Administrator must enter the time zone of the ICB card Basic Card SettingsConventions Basic Card Settings parameters Installation Wizard Basic Card Settings window Operation Installation Wizard Access Numbers window Access Numbers Access Numbers parameters Define First UserDual Card Meetings Dual Card Meetings parameters Overview Browser user interface BUI user types User typesLog into the BUI User type Description ICB home page layout Procedure Login to the BUI Main ICB screen Login dialog box Internet Explorer Login password change Login entry pointProcedure Change your login password Login entry BUI Application Change password window Customize the BUI home page and title barFixed title frame Help window BUI fixed title frame Scheduling BUI Scheduling BUI navigation flowchart Meetings List window super-user’s display Meetings List window Field Description Meeting List window fields General section Scheduling window Scheduling window Schedule a New Conference Scheduling window fieldsField Description General section Time section Default Calendar icon Access Numbers section Scheduling window Free Ports section for a regular meeting Free Ports section Options section Field Description Password sectionScheduling window Options section Scheduling window Options section fields General Options section Recurrence section Scheduling Confirmation Recurrent Dates Confirmation window Scheduling Confirmation window Recurrent Meeting Verify Result window Chairperson operationsRecurrent Conference Verify Result window Meeting Control window Meeting Control window Active chairperson Meeting Control window fieldsField Description Conference section Field Description Chairperson section Participants sectionParticipant’s List section Session Management Control Panel Session Management Voting Session Control Panel Chairperson Volume Control Panel Chairperson Volume Control Dual-card meeting Meeting Control window Chairperson not present Participant list volume control Administration BUIParticipant Volume Control Panel Release chairperson control Icbi Administration BUI navigation flowchart ICB Dashboard Administration BUI ICB Dashboard window Settings General Settings windowICB Dashboard General Settings window See CS 1000 Call Detail Recording on General Settings window fields Default conference ICB Dashboard Default Conference SettingsDefault Conference Settings fields Volume Level ICB Dashboard Volume Level SettingsVolume Level Settings fields Mail template ICB Dashboard Confirmation E-mail Settings BCC Confirmation E-mail Settings fields ICB Dashboard Greeting Settings window Customize greetingsBrandline greeting Conference-specific greeting Procedure Replace the brandline greeting Procedure Use a customized image Company images uploadICB Dashboard Company Images window Title Frame Image Login Page Image UsersUsers List ICB Dashboard User List window User List table columnsColumn Description Edit a user Add new user ICB Dashboard Users Edit User Details window ICB Dashboard Users New User window Search for a userICB Dashboard Users Search for a User window ICB Dashboard Import Users Confirmation box Import users Call-out Groups Import Users Confirmation box textCall-Out Group List Text line Description ICB Dashboard Call-Out Group List window Call-Out Group List table columnsGroup details Group Members table columns ICB Dashboard Call-Out Groups Details window Group Settings Retry parameters ICB Dashboard Call-Out Groups Details Add Members window ICB Dashboard Call-Out Groups Details Edit Members window Add a New Group ICB Dashboard Call-Out Groups New Group Details window Permanent ConferencesPermanent Conferences List New/Edit Permanent Conference ICB Dashboard Permanent Conferences List window ICB Dashboard New/Edit Permanent Conference window Permanent Conference New/Edit parameters Backup Scheduling and recording features Telephone user interfaceActive conference TUI operation during an active conference Chairperson features Dial-out Dial-out Authorization All ports mute/unmute toggle Dial-out Authorization dialing example Group call-out Count conferees Lock or unlock the conference Chairperson commands Chairperson command summaryDrop all conferees Drop last dialed conferee Chairperson dials Order to Chairperson commands during dial-out call Stop or start music Chairperson commands during count command Procedure Adjust the conference audio volume Adjust the audio volume of a conferenceVolume control feature operation Help Procedure Acquire/release chairperson control Conferee features Acquire and release chairperson controlConferee command summary Conferee commands Schedule a conference TUI services Record a brandline greeting Procedure Use the TUI to schedule a conference Procedure Use a brandline greeting Procedure Configure a conference-specific greetingRecord a conference-specific greeting Enter the number received in step a Page Microsoft Outlook GUI Publishing the form in Microsoft Outlook Microsoft Outlook GUI Procedure ICB Administrator to get the ICB form Microsoft Outlook GUI Double-click icbf.oft. The Calendar window opens Right-clickCalendar in the Folder List Language form to use Form to use Removing the ICB files from the Personal Forms Library Select Appointment in When posting to this folder, use Click Clear Cash Select Personal Forms in the Forms Library Procedure Log into the ICB card using Microsoft Outlook Login to the ICB card using Microsoft OutlookUsername and Password Microsoft Outlook Select Save this password in your password list optional Scheduling a new conference Microsoft Outlook ICB tab Schedule a new conferenceICB tab window fields Free Ports view ICB tab window Free Ports view ICB tab window Options section ICB tab window Options section fields Scheduling complete Confirmation windowEditing an existing conference Microsoft Outlook GUI Setting a delegate user for Microsoft Outlook Calendar Page Maintenance overview Maintenance Maintenance ICB card in the Intelligent Peripheral Equipment Module Problem solving Procedure 33 Deleting the forms cache file manually Procedure Clearing the Microsoft Outlook forms CacheUpdating the Microsoft Outlook GUI ICB form Click Clear Cache Delete the file Frmcache.dat Diagnostic tools ICB status LED indicatorPower Up Self-test Signaling Tests ICB self-test sequenceItem tested Description Commands to enable/disable ICB channels Diagnostic commands Meridian 1/CS 1000 overlay commandsCommand Sanity monitoring Command Operation performed IPE MAP Level CS 2100/Meridian SL-100 diagnostic commandsTCP/IP connectivity test LTP MAP Level Using CLI commands CLI command summaryNavigating the menus and displaying help Modifying parameters ICB CLI commands ICB CLI command summaryMenu and command Items and commands Prompt for which feature can be either advanced or basic ICB fault isolation and correction ICB equipment problemsSymptoms Diagnosis Solution Procedure Replace a card Card replacement Error message handling Error messages formatError message field formats Procedure Access the on-line error message analysis tool Error message procedures Agnr\errors.txt Procedure Retrieve the entire error message file to a PC ERR Procedure Configure error message filtering Backup and restore procedures Advanced troubleshootingBackup considerations Scheduled backup ICB Dashboard Scheduled Backup window Scheduled Backup parametersSection Description ICB Dashboard Manual Backup window Manual Backup Billing scheduled backup window Billing scheduled backup View Backup History Log Billing Scheduled Backup parametersView Last Backup Details Restore Procedure Restore the database from the secondary Pcmcia Procedure Restore the database from a backed up ZIP fileBackup and restore process log Maintenance Reports Report summary Procedure Displaying reportsBUI Report Viewer Report Viewer window BUI Short Connection Report Short Connection ReportShort Connection Report BUI example CLI Short Connection Report Meetings Log Report Short Connection Report CLI exampleBUI Meetings Log Report Meetings Log Report CLI example Meetings Log Report BUI example CLI Meetings Log Report Overbooking Report BUI Overbooking ReportOverbooking Report BUI example Overbooking Report .CSV Billing Report BUI configuration BUI Billing Report Billing Report BUI exampleBilling Report .CSV Billing Report contents BIlling Report .CSV example Daily billing report format is as follows Example Description Event examples CS 1000 Call Detail Recording Charge Account key Charge Account featureLD 11 Define the Charge Account key for an ICB port CDR record format BUI Maintenance Error Report Maintenance Error ReportMaintenance Error Report BUI example CDR example scenarios Maintenance Report Error CLI example CLI Maintenance Error Report ICB upgrade paths UpgradesCard From Firmware Card Upgrades Keycode security Installing a Pcmcia card into the ICB faceplate slot Planning for an upgrade Managing the user community during an upgradeUser community upgrade considerations Upgrade procedures Micb Release 2 or Micb Release 3 card upgradeProcedure Micb Release 2 or Micb Release 3 card upgrade Port Upgrade Firmware Upgrade ICB Dashboard Card Upgrade window Click Upgrade & Restart Procedure 45 Upgrade the ICB firmware version Procedure Firmware upgrade from ICB card upper socket Procedure Firmware upgrade using FTP Upgrade to the single DN access methodProcedure Upgrade to single DN access Upgrade from a stand-alone to a dual-card ICB Procedure Stand-alone card to secondary cardClick the Submit & Continue button Procedure Meridian switch configuration changes Procedure Stand-alone card to primary card Appendix a Password security Access permissions Access permissionsAccess type Description of permissions Telnet Unsuccessful login attempt handling Procedure Unsuccessful login operationGeneral Default login names and passwords Password parameters summaryAccess type Default login name Default password Parameter Range Default value Reset passwords Procedure Reset forgotten passwordsPAdmin/ABreset or abbreviated pa/ab Restart process continues and more lines of text may appear Procedure Use the second-level CLI edit password command CLI Password Editor editing session Password example font conventionsCLI change to FTP Password example Save changes Application Protocol Port Numbers Application Protocol Port NumbersApplication Port Number Page Environmental specifications ICB environmental specificationsAppendix B Product integrity Safety regulations SafetySpecification Minimum Maximum Temperature Shock Regulatory standards Electro-magnetic compatibility EMC Electro-magnetic emissionsElectro-magnetic immunity Mtbf FCC Compliance Command Line Interface List of termsChairperson DN Flash memory Firmware Main DN LEN PBX XPM List of terms 553-3001-358/555-4001-135 Standard 02.00 July Page Nortel Integrated Conference Bridge