Diagnostic tools, Power Up Self-test | Nortel Networks 553-3001-358

174 Maintenance

3Set the new upgraded form as the default Calendar form. Follow the steps in Procedure 27 on page 156.

4Clear the Microsoft Outlook forms cache using Procedure 32 on page 172.

5Schedule a test meeting to ensure the upgrade was successful. Follow the steps in “Scheduling a new conference” on page 160.

This procedure is now complete

Diagnostic tools

Use the following diagnostic tools to troubleshoot problems in the system, including problems with the ICB. When diagnosing ICB problems, use the following tools:

•LED indicators

•display codes

•card self-tests

•sanity monitoring

•diagnostic commands (that is, overlay commands for the CS 1000 and MAP commands for the CS 2100/Meridian SL-100)

•history files

•TCP/IP connectivity test

ICB status LED indicator

The ICB has a red LED indicator at the top of the faceplate that indicates the status of the card. If the LED is lit, the card can be faulty or manual busy (Man). The card goes through a series of tests. When inserted into the slot or reset, the card:

•blinks three times during self-test

•runs software files from the PCMCIA to the ICB card

•blinks three more times

•stays on until a return to service (RTS) occurs

This procedure takes approximately 45 seconds. If the card turns on and remains on without blinking, the card is not functioning correctly. The LED turns off when the card returns to service.

Power Up Self-test

The ICB card has testability features that aid in fault isolation. When inserted into an operating system module, when it is powered up, or when the system is reset, each ICB card automatically performs a Power Up Self-test. A Power Up Self-test can be performed on a card using software commands or menus.

553-3001-358/555-4001-135 Standard 02.00 July 2006

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Nortel Networks 553-3001-358, 555-4001-135 manual Diagnostic tools, ICB status LED indicator, Power Up Self-test

Contents

Service Implementation Guide Nortel Integrated Conference BridgePage Nortel Integrated Conference Bridge Page Publication history JulyPage Contents Viii Contents Contents Upgrades Appendix a Password securityReports Appendix B Product integrity Xii Contents 553-3001-358/555-4001-135 Standard 02.00 July About this document Purpose and audienceStructure How to check the version and issue of this document About this document Nortel Networks Communication Server 1000S References in this documentNortel Networks Communication Server CS 2100 or Meridian SL-100 End user documentation Purpose Conference administrationProduct description ICB description Product description ICB conference feature summary System overview Product description Hardware overview On page 22 shows ICB system composition ICB system composition CRT ICB hardware design characteristics ICB hardware list Component Description ICB card description ICB card Pcmcia activity indicator LEDs These LEDs are next to External equipment VT100 type terminal ICB operation Ethernet application Product description Call routing with chairperson access Join the conference using the direct meeting access method Join the conference using the single DN access method Single DN access method one ICB card Single DN access method two ICB cards Expand the conference End the conference Product description Engineering guidelines System requirementsSoftware Meridian SL-100 software packages Hardware specificationsMeridian 1 and CS 1000 software packages Hardware Physical Capacity System capacitySystem compatibility Meridian 1 and Option Automatic call distribution resource allocation CS 2100/Meridian SL-100 system compatibility Engineering guidelines LAN configuration Global internet accessGlobal internet access example Firewall access permissions LAN/intranet access onlySource Destination Protocol LAN/intranet access only C-LAN connection World Wide Web LAN/intranet access only E-LAN connection Summary of LAN installation information Testing Installation and configuration Getting started Determine the access method Procedure Prepare for the installationICB installation into card slots Unpack and inspect the equipment CS 1000 configuration Summary LD 23 Assign the ACD DNs for the ICB card Assign ACD DNsLD 23 Define the ACD queue assigned to the ICB card Define Phantom TN blocks LD 11 Configure ICB ports as digital sets Phantom TN definitions LD On page 51 shows a sample LD 20 printout of a built ICB port LD 20 ICB configuration Configure DNs for a dual-card conference LD 23 Configure the main DN for dual-card conferences Sample dialing plan for a 62-port dual-card configuration Trgt Assign CDR data CS 2100/Meridian SL-100 configurationSingle-card configuration LD 15 Define the charge account for CDR data Configuration procedure Procedure Configure a single-card conferenceSingle-card conference, 10 conferences, 32 ports Lninv example Acdgrp example Dnroute example Acdlogin exampleAcdsgrp example Ofrt example Qlen example Ofceng example Installation and configuration Dual-card configuration Dual-card conference, 1 conference, 62 ports Acdgrp example Service OrdersAcdlogin example Acdsgrp example Dnroute example Acdrte exampleOfrt example Procedure Configure a dual-card conference Subnet mask, the gateway address, and the IP address ICB installation and configuration procedures ICB installation summaryStep Description Procedure Install the Ethernet Adapter card Maintenance cableJ2 DB-25 pin J1 50-pin Description Procedure Access the ICB directly Terminal connection through the Ethernet Adapter Procedure Access the ICB remotely using a modem Procedure Access the ICB remotely using a LAN hub Procedure Access the ICB directly Option 11C or CS Pin male serial connector pin # Signal DescriptionDB-9 RS-232 port pin out Procedure Install ICB cards Procedure Set up CLI access from the maintenance terminal Procedure Configure initial card parameters using the CLI Overview ICB Installation WizardProcedure Access the administration BUI Http//ICB IP address Administrator must enter the time zone of the ICB card Basic Card SettingsConventions Installation Wizard Basic Card Settings window Basic Card Settings parameters Operation Access Numbers Installation Wizard Access Numbers window Access Numbers parameters Define First UserDual Card Meetings Dual Card Meetings parameters Browser user interface Overview Log into the BUI User typesBUI user types User type Description Procedure Login to the BUI ICB home page layout Login dialog box Internet Explorer Main ICB screen Procedure Change your login password Login entry pointLogin password change Login entry BUI Application Change password window Customize the BUI home page and title barFixed title frame BUI fixed title frame Help window Scheduling BUI navigation flowchart Scheduling BUI Meetings List window Meetings List window super-user’s display Meeting List window fields Field Description Scheduling window General section Scheduling window Schedule a New Conference Scheduling window fieldsField Description General section Default Time section Access Numbers section Calendar icon Free Ports section Scheduling window Free Ports section for a regular meeting Scheduling window Options section Field Description Password sectionOptions section Scheduling window Options section fields Recurrence section General Options section Scheduling Confirmation Scheduling Confirmation window Recurrent Dates Confirmation window Recurrent Conference Verify Result window Chairperson operationsRecurrent Meeting Verify Result window Meeting Control window Meeting Control window Active chairperson Meeting Control window fieldsField Description Conference section Field Description Chairperson section Participants sectionParticipant’s List section Session Management Session Management Control Panel Voting Session Control Panel Chairperson Volume Control Chairperson Volume Control Panel Meeting Control window Chairperson not present Dual-card meeting Participant Volume Control Panel Administration BUIParticipant list volume control Release chairperson control Administration BUI navigation flowchart Icbi Administration BUI ICB Dashboard window ICB Dashboard Settings General Settings windowICB Dashboard General Settings window General Settings window fields See CS 1000 Call Detail Recording on Default conference ICB Dashboard Default Conference SettingsDefault Conference Settings fields Volume Level ICB Dashboard Volume Level SettingsVolume Level Settings fields ICB Dashboard Confirmation E-mail Settings Mail template Confirmation E-mail Settings fields BCC ICB Dashboard Greeting Settings window Customize greetingsBrandline greeting Procedure Replace the brandline greeting Conference-specific greeting Procedure Use a customized image Company images uploadICB Dashboard Company Images window Title Frame Image Login Page Image UsersUsers List ICB Dashboard User List window User List table columnsColumn Description Edit a user ICB Dashboard Users Edit User Details window Add new user ICB Dashboard Users New User window Search for a userICB Dashboard Users Search for a User window Import users ICB Dashboard Import Users Confirmation box Call-Out Group List Import Users Confirmation box textCall-out Groups Text line Description ICB Dashboard Call-Out Group List window Call-Out Group List table columnsGroup details ICB Dashboard Call-Out Groups Details window Group Members table columns Group Settings Retry parameters ICB Dashboard Call-Out Groups Details Add Members window ICB Dashboard Call-Out Groups Details Edit Members window Add a New Group ICB Dashboard Call-Out Groups New Group Details window Permanent ConferencesPermanent Conferences List ICB Dashboard Permanent Conferences List window New/Edit Permanent Conference ICB Dashboard New/Edit Permanent Conference window Permanent Conference New/Edit parameters Backup Scheduling and recording features Telephone user interfaceActive conference Chairperson features Dial-out TUI operation during an active conference Dial-out Authorization Dial-out Authorization dialing example All ports mute/unmute toggle Group call-out Lock or unlock the conference Count conferees Drop all conferees Chairperson command summaryChairperson commands Drop last dialed conferee Chairperson commands during dial-out call Chairperson dials Order to Chairperson commands during count command Stop or start music Volume control feature operation Adjust the audio volume of a conferenceProcedure Adjust the conference audio volume Help Conferee command summary Conferee features Acquire and release chairperson controlProcedure Acquire/release chairperson control Conferee commands TUI services Schedule a conference Procedure Use the TUI to schedule a conference Record a brandline greeting Procedure Use a brandline greeting Procedure Configure a conference-specific greetingRecord a conference-specific greeting Enter the number received in step a Page Microsoft Outlook GUI Microsoft Outlook GUI Publishing the form in Microsoft Outlook Procedure ICB Administrator to get the ICB form Microsoft Outlook GUI Double-click icbf.oft. The Calendar window opens Language form to use Form to use Right-clickCalendar in the Folder List Select Appointment in When posting to this folder, use Removing the ICB files from the Personal Forms Library Select Personal Forms in the Forms Library Click Clear Cash Username and Password Microsoft Outlook Login to the ICB card using Microsoft OutlookProcedure Log into the ICB card using Microsoft Outlook Select Save this password in your password list optional Scheduling a new conference Microsoft Outlook ICB tab Schedule a new conferenceICB tab window fields Free Ports view ICB tab window Free Ports view ICB tab window Options section ICB tab window Options section fields Scheduling complete Confirmation windowEditing an existing conference Microsoft Outlook GUI Setting a delegate user for Microsoft Outlook Calendar Page Maintenance Maintenance overview Maintenance Problem solving ICB card in the Intelligent Peripheral Equipment Module Updating the Microsoft Outlook GUI ICB form Procedure Clearing the Microsoft Outlook forms CacheProcedure 33 Deleting the forms cache file manually Click Clear Cache Delete the file Frmcache.dat Diagnostic tools ICB status LED indicatorPower Up Self-test Signaling Tests ICB self-test sequenceItem tested Description Command Diagnostic commands Meridian 1/CS 1000 overlay commandsCommands to enable/disable ICB channels Sanity monitoring TCP/IP connectivity test CS 2100/Meridian SL-100 diagnostic commandsCommand Operation performed IPE MAP Level LTP MAP Level Navigating the menus and displaying help CLI command summaryUsing CLI commands Modifying parameters ICB CLI commands ICB CLI command summaryMenu and command Items and commands Prompt for which feature can be either advanced or basic ICB fault isolation and correction ICB equipment problemsSymptoms Diagnosis Solution Card replacement Procedure Replace a card Error message handling Error messages formatError message field formats Error message procedures Procedure Access the on-line error message analysis tool Procedure Retrieve the entire error message file to a PC Agnr\errors.txt Procedure Configure error message filtering ERR Backup and restore procedures Advanced troubleshootingBackup considerations Scheduled backup ICB Dashboard Scheduled Backup window Scheduled Backup parametersSection Description Manual Backup ICB Dashboard Manual Backup window Billing scheduled backup Billing scheduled backup window View Last Backup Details Billing Scheduled Backup parametersView Backup History Log Restore Procedure Restore the database from the secondary Pcmcia Procedure Restore the database from a backed up ZIP fileBackup and restore process log Maintenance Reports BUI Report Viewer Procedure Displaying reportsReport summary Report Viewer window Short Connection Report BUI example Short Connection ReportBUI Short Connection Report CLI Short Connection Report Meetings Log Report Short Connection Report CLI exampleBUI Meetings Log Report Meetings Log Report BUI example CLI Meetings Log Report Meetings Log Report CLI example Overbooking Report BUI Overbooking ReportOverbooking Report BUI example Overbooking Report .CSV BUI configuration Billing Report BUI Billing Report Billing Report BUI exampleBilling Report .CSV Billing Report contents Daily billing report format is as follows BIlling Report .CSV example Event examples Example Description CS 1000 Call Detail Recording LD 11 Define the Charge Account key for an ICB port Charge Account featureCharge Account key CDR record format Maintenance Error Report BUI example Maintenance Error ReportBUI Maintenance Error Report CDR example scenarios CLI Maintenance Error Report Maintenance Report Error CLI example Card UpgradesICB upgrade paths From Firmware Card Upgrades Installing a Pcmcia card into the ICB faceplate slot Keycode security Planning for an upgrade Managing the user community during an upgradeUser community upgrade considerations Upgrade procedures Micb Release 2 or Micb Release 3 card upgradeProcedure Micb Release 2 or Micb Release 3 card upgrade Port Upgrade ICB Dashboard Card Upgrade window Firmware Upgrade Procedure 45 Upgrade the ICB firmware version Click Upgrade & Restart Procedure Firmware upgrade from ICB card upper socket Procedure Firmware upgrade using FTP Upgrade to the single DN access methodProcedure Upgrade to single DN access Upgrade from a stand-alone to a dual-card ICB Procedure Stand-alone card to secondary cardClick the Submit & Continue button Procedure Stand-alone card to primary card Procedure Meridian switch configuration changes Appendix a Password security Access type Description of permissions Access permissionsAccess permissions Telnet Unsuccessful login attempt handling Procedure Unsuccessful login operationGeneral Access type Default login name Default password Password parameters summaryDefault login names and passwords Parameter Range Default value Reset passwords Procedure Reset forgotten passwordsPAdmin/ABreset or abbreviated pa/ab Procedure Use the second-level CLI edit password command Restart process continues and more lines of text may appear CLI Password Editor editing session Password example font conventionsCLI change to FTP Password example Save changes Application Protocol Port Numbers Application Protocol Port NumbersApplication Port Number Page Environmental specifications ICB environmental specificationsAppendix B Product integrity Specification Minimum Maximum Temperature Shock SafetySafety regulations Regulatory standards Electro-magnetic compatibility EMC Electro-magnetic emissionsElectro-magnetic immunity FCC Compliance Mtbf Command Line Interface List of termsChairperson DN Firmware Flash memory LEN Main DN PBX XPM List of terms 553-3001-358/555-4001-135 Standard 02.00 July Page Nortel Integrated Conference Bridge