Firmware, Flash memory | Nortel Networks 553-3001-358, 555-4001-135

238 List of terms

DRAM

Dynamic Random Access Memory. A high density type of semi-conductor memory. It typically has slower access time than SRAM and requires external memory refresh circuitry.

DSP

Digital Signal Processing. A specialized computer chip that performs speedy and complex operations on digitized waveforms. Useful in processing sound and video.

DTMF

Dual Tone Multi-frequency. A term describing push-button or touch-tone dialing.

EMC

Electro-Magnetic Compatibility. Refers to equipment units that perform their functions without causing or suffering unacceptable electromagnetic interference from other equipment in the same environment.

EMI

Electro-Magnetic Interference. Unwanted electromagnetic coupling, such as a ham radio heard on an electric organ or church music heard in hearing aids. Also known as “static”.

Firmware

Hardwired logic, software, data, and programming instructions such as that stored by threading wires through ferrite cores. May also refer to software programmed in the factory or burnt in the field, and is semi-permanently stored within ROM.

Flash memory

Electrically erasable memory that is non-volatile (not affected by power disruptions).

FTP

File Transfer Protocol.

HTTP

Hypertext Transfer Protocol.

ICB

Integrated Conference Bridge.

IP

Internet Protocol.

IPE

Intelligent Peripheral Equipment. A range of cards that contain micro- processors that provide off-loading of the CPU function and the

553-3001-358/555-4001-135 Standard 02.00 July 2006

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Nortel Networks 553-3001-358, 555-4001-135 manual Firmware, Flash memory

Contents

Service Implementation Guide Nortel Integrated Conference BridgePage Nortel Integrated Conference Bridge Page Publication history JulyPage Contents Viii Contents Contents Appendix a Password security UpgradesReports Appendix B Product integrity Xii Contents 553-3001-358/555-4001-135 Standard 02.00 July Purpose and audience About this documentStructure How to check the version and issue of this document About this document Nortel Networks Communication Server 1000S References in this documentNortel Networks Communication Server CS 2100 or Meridian SL-100 End user documentation Purpose Conference administrationProduct description ICB description Product description ICB conference feature summary System overview Product description Hardware overview On page 22 shows ICB system composition ICB system composition CRT ICB hardware design characteristics ICB hardware list Component Description ICB card description ICB card Pcmcia activity indicator LEDs These LEDs are next to External equipment VT100 type terminal ICB operation Ethernet application Product description Call routing with chairperson access Join the conference using the direct meeting access method Join the conference using the single DN access method Single DN access method one ICB card Single DN access method two ICB cards Expand the conference End the conference Product description System requirements Engineering guidelinesSoftware Meridian SL-100 software packages Hardware specificationsMeridian 1 and CS 1000 software packages Hardware Physical Capacity System capacitySystem compatibility Meridian 1 and Option Automatic call distribution resource allocation CS 2100/Meridian SL-100 system compatibility Engineering guidelines Global internet access LAN configurationGlobal internet access example LAN/intranet access only Firewall access permissionsSource Destination Protocol LAN/intranet access only C-LAN connection World Wide Web LAN/intranet access only E-LAN connection Summary of LAN installation information Testing Installation and configuration Getting started Determine the access method Procedure Prepare for the installationICB installation into card slots Unpack and inspect the equipment CS 1000 configuration Summary LD 23 Assign the ACD DNs for the ICB card Assign ACD DNsLD 23 Define the ACD queue assigned to the ICB card Define Phantom TN blocks LD 11 Configure ICB ports as digital sets Phantom TN definitions LD On page 51 shows a sample LD 20 printout of a built ICB port LD 20 ICB configuration Configure DNs for a dual-card conference LD 23 Configure the main DN for dual-card conferences Sample dialing plan for a 62-port dual-card configuration Trgt Assign CDR data CS 2100/Meridian SL-100 configurationSingle-card configuration LD 15 Define the charge account for CDR data Procedure Configure a single-card conference Configuration procedureSingle-card conference, 10 conferences, 32 ports Lninv example Acdgrp example Dnroute example Acdlogin exampleAcdsgrp example Ofrt example Qlen example Ofceng example Installation and configuration Dual-card configuration Dual-card conference, 1 conference, 62 ports Acdgrp example Service OrdersAcdlogin example Acdsgrp example Acdrte example Dnroute exampleOfrt example Procedure Configure a dual-card conference Subnet mask, the gateway address, and the IP address ICB installation summary ICB installation and configuration proceduresStep Description Maintenance cable Procedure Install the Ethernet Adapter cardJ2 DB-25 pin J1 50-pin Description Procedure Access the ICB directly Terminal connection through the Ethernet Adapter Procedure Access the ICB remotely using a modem Procedure Access the ICB remotely using a LAN hub Pin male serial connector pin # Signal Description Procedure Access the ICB directly Option 11C or CSDB-9 RS-232 port pin out Procedure Install ICB cards Procedure Set up CLI access from the maintenance terminal Procedure Configure initial card parameters using the CLI Overview ICB Installation WizardProcedure Access the administration BUI Http//ICB IP address Basic Card Settings Administrator must enter the time zone of the ICB cardConventions Installation Wizard Basic Card Settings window Basic Card Settings parameters Operation Access Numbers Installation Wizard Access Numbers window Define First User Access Numbers parametersDual Card Meetings Dual Card Meetings parameters Browser user interface Overview Log into the BUI User typesBUI user types User type Description Procedure Login to the BUI ICB home page layout Login dialog box Internet Explorer Main ICB screen Procedure Change your login password Login entry pointLogin password change Login entry BUI Application Customize the BUI home page and title bar Change password windowFixed title frame BUI fixed title frame Help window Scheduling BUI navigation flowchart Scheduling BUI Meetings List window Meetings List window super-user’s display Meeting List window fields Field Description Scheduling window General section Scheduling window fields Scheduling window Schedule a New ConferenceField Description General section Default Time section Access Numbers section Calendar icon Free Ports section Scheduling window Free Ports section for a regular meeting Scheduling window Options section Field Description Password sectionOptions section Scheduling window Options section fields Recurrence section General Options section Scheduling Confirmation Scheduling Confirmation window Recurrent Dates Confirmation window Recurrent Conference Verify Result window Chairperson operationsRecurrent Meeting Verify Result window Meeting Control window Meeting Control window fields Meeting Control window Active chairpersonField Description Conference section Participants section Field Description Chairperson sectionParticipant’s List section Session Management Session Management Control Panel Voting Session Control Panel Chairperson Volume Control Chairperson Volume Control Panel Meeting Control window Chairperson not present Dual-card meeting Participant Volume Control Panel Administration BUIParticipant list volume control Release chairperson control Administration BUI navigation flowchart Icbi Administration BUI ICB Dashboard window ICB Dashboard General Settings window SettingsICB Dashboard General Settings window General Settings window fields See CS 1000 Call Detail Recording on ICB Dashboard Default Conference Settings Default conferenceDefault Conference Settings fields ICB Dashboard Volume Level Settings Volume LevelVolume Level Settings fields ICB Dashboard Confirmation E-mail Settings Mail template Confirmation E-mail Settings fields BCC Customize greetings ICB Dashboard Greeting Settings windowBrandline greeting Procedure Replace the brandline greeting Conference-specific greeting Company images upload Procedure Use a customized imageICB Dashboard Company Images window Title Frame Image Users Login Page ImageUsers List User List table columns ICB Dashboard User List windowColumn Description Edit a user ICB Dashboard Users Edit User Details window Add new user Search for a user ICB Dashboard Users New User windowICB Dashboard Users Search for a User window Import users ICB Dashboard Import Users Confirmation box Call-Out Group List Import Users Confirmation box textCall-out Groups Text line Description Call-Out Group List table columns ICB Dashboard Call-Out Group List windowGroup details ICB Dashboard Call-Out Groups Details window Group Members table columns Group Settings Retry parameters ICB Dashboard Call-Out Groups Details Add Members window ICB Dashboard Call-Out Groups Details Edit Members window Add a New Group Permanent Conferences ICB Dashboard Call-Out Groups New Group Details windowPermanent Conferences List ICB Dashboard Permanent Conferences List window New/Edit Permanent Conference ICB Dashboard New/Edit Permanent Conference window Permanent Conference New/Edit parameters Backup Telephone user interface Scheduling and recording featuresActive conference Chairperson features Dial-out TUI operation during an active conference Dial-out Authorization Dial-out Authorization dialing example All ports mute/unmute toggle Group call-out Lock or unlock the conference Count conferees Drop all conferees Chairperson command summaryChairperson commands Drop last dialed conferee Chairperson commands during dial-out call Chairperson dials Order to Chairperson commands during count command Stop or start music Volume control feature operation Adjust the audio volume of a conferenceProcedure Adjust the conference audio volume Help Conferee command summary Conferee features Acquire and release chairperson controlProcedure Acquire/release chairperson control Conferee commands TUI services Schedule a conference Procedure Use the TUI to schedule a conference Record a brandline greeting Procedure Configure a conference-specific greeting Procedure Use a brandline greetingRecord a conference-specific greeting Enter the number received in step a Page Microsoft Outlook GUI Microsoft Outlook GUI Publishing the form in Microsoft Outlook Procedure ICB Administrator to get the ICB form Microsoft Outlook GUI Double-click icbf.oft. The Calendar window opens Language form to use Form to use Right-clickCalendar in the Folder List Select Appointment in When posting to this folder, use Removing the ICB files from the Personal Forms Library Select Personal Forms in the Forms Library Click Clear Cash Username and Password Microsoft Outlook Login to the ICB card using Microsoft OutlookProcedure Log into the ICB card using Microsoft Outlook Select Save this password in your password list optional Microsoft Outlook ICB tab Schedule a new conference Scheduling a new conferenceICB tab window fields Free Ports view ICB tab window Free Ports view ICB tab window Options section ICB tab window Options section fields Confirmation window Scheduling completeEditing an existing conference Microsoft Outlook GUI Setting a delegate user for Microsoft Outlook Calendar Page Maintenance Maintenance overview Maintenance Problem solving ICB card in the Intelligent Peripheral Equipment Module Updating the Microsoft Outlook GUI ICB form Procedure Clearing the Microsoft Outlook forms CacheProcedure 33 Deleting the forms cache file manually Click Clear Cache Delete the file Frmcache.dat ICB status LED indicator Diagnostic toolsPower Up Self-test ICB self-test sequence Signaling TestsItem tested Description Command Diagnostic commands Meridian 1/CS 1000 overlay commandsCommands to enable/disable ICB channels Sanity monitoring TCP/IP connectivity test CS 2100/Meridian SL-100 diagnostic commandsCommand Operation performed IPE MAP Level LTP MAP Level Navigating the menus and displaying help CLI command summaryUsing CLI commands Modifying parameters ICB CLI command summary ICB CLI commandsMenu and command Items and commands Prompt for which feature can be either advanced or basic ICB equipment problems ICB fault isolation and correctionSymptoms Diagnosis Solution Card replacement Procedure Replace a card Error messages format Error message handlingError message field formats Error message procedures Procedure Access the on-line error message analysis tool Procedure Retrieve the entire error message file to a PC Agnr\errors.txt Procedure Configure error message filtering ERR Advanced troubleshooting Backup and restore proceduresBackup considerations Scheduled backup Scheduled Backup parameters ICB Dashboard Scheduled Backup windowSection Description Manual Backup ICB Dashboard Manual Backup window Billing scheduled backup Billing scheduled backup window View Last Backup Details Billing Scheduled Backup parametersView Backup History Log Restore Procedure Restore the database from a backed up ZIP file Procedure Restore the database from the secondary PcmciaBackup and restore process log Maintenance Reports BUI Report Viewer Procedure Displaying reportsReport summary Report Viewer window Short Connection Report BUI example Short Connection ReportBUI Short Connection Report CLI Short Connection Report Short Connection Report CLI example Meetings Log ReportBUI Meetings Log Report Meetings Log Report BUI example CLI Meetings Log Report Meetings Log Report CLI example BUI Overbooking Report Overbooking ReportOverbooking Report BUI example Overbooking Report .CSV BUI configuration Billing Report Billing Report BUI example BUI Billing ReportBilling Report .CSV Billing Report contents Daily billing report format is as follows BIlling Report .CSV example Event examples Example Description CS 1000 Call Detail Recording LD 11 Define the Charge Account key for an ICB port Charge Account featureCharge Account key CDR record format Maintenance Error Report BUI example Maintenance Error ReportBUI Maintenance Error Report CDR example scenarios CLI Maintenance Error Report Maintenance Report Error CLI example Card UpgradesICB upgrade paths From Firmware Card Upgrades Installing a Pcmcia card into the ICB faceplate slot Keycode security Managing the user community during an upgrade Planning for an upgradeUser community upgrade considerations Micb Release 2 or Micb Release 3 card upgrade Upgrade proceduresProcedure Micb Release 2 or Micb Release 3 card upgrade Port Upgrade ICB Dashboard Card Upgrade window Firmware Upgrade Procedure 45 Upgrade the ICB firmware version Click Upgrade & Restart Procedure Firmware upgrade from ICB card upper socket Upgrade to the single DN access method Procedure Firmware upgrade using FTPProcedure Upgrade to single DN access Procedure Stand-alone card to secondary card Upgrade from a stand-alone to a dual-card ICBClick the Submit & Continue button Procedure Stand-alone card to primary card Procedure Meridian switch configuration changes Appendix a Password security Access type Description of permissions Access permissionsAccess permissions Telnet Procedure Unsuccessful login operation Unsuccessful login attempt handlingGeneral Access type Default login name Default password Password parameters summaryDefault login names and passwords Parameter Range Default value Procedure Reset forgotten passwords Reset passwordsPAdmin/ABreset or abbreviated pa/ab Procedure Use the second-level CLI edit password command Restart process continues and more lines of text may appear Password example font conventions CLI Password Editor editing sessionCLI change to FTP Password example Save changes Application Protocol Port Numbers Application Protocol Port NumbersApplication Port Number Page ICB environmental specifications Environmental specificationsAppendix B Product integrity Specification Minimum Maximum Temperature Shock SafetySafety regulations Regulatory standards Electro-magnetic emissions Electro-magnetic compatibility EMCElectro-magnetic immunity FCC Compliance Mtbf List of terms Command Line InterfaceChairperson DN Firmware Flash memory LEN Main DN PBX XPM List of terms 553-3001-358/555-4001-135 Standard 02.00 July Page Nortel Integrated Conference Bridge