Product description | Nortel Networks 553-3001-358, 555-4001-135

28 Product description

The ICB uses ACD features to route external incoming trunk and local line conferees to their appropriate conferences. The ACD features provide queuing, chairperson features, and event reporting for each conference.

The ACD features used by the ICB card provide the following:

•easy software configuration

•incoming calls, announcement on arrival, call management, and reporting queues

•operational statistics reports

•enhanced call routing

Figure 3 shows the call routing for three conferences and shows the conference chairperson access DN for each conference. The figure also shows the ACD DN for the ACD queue that controls the path of all ports on an ICB card. The right-hand side of the figure shows the distribution of ICB ports as ACD agents.

553-3001-358/555-4001-135 Standard 02.00 July 2006

Image 28

Nortel Networks 553-3001-358, 555-4001-135 manual Product description

Contents

Service Implementation Guide Nortel Integrated Conference BridgePage Nortel Integrated Conference Bridge Page Publication history JulyPage Contents Viii Contents Contents Appendix a Password security UpgradesReports Appendix B Product integrity Xii Contents 553-3001-358/555-4001-135 Standard 02.00 July Purpose and audience About this documentStructure How to check the version and issue of this document About this document References in this document Nortel Networks Communication ServerNortel Networks Communication Server 1000S CS 2100 or Meridian SL-100 End user documentation Conference administration Product descriptionPurpose ICB description Product description ICB conference feature summary System overview Product description Hardware overview On page 22 shows ICB system composition ICB system composition CRT ICB hardware design characteristics ICB hardware list Component Description ICB card description ICB card Pcmcia activity indicator LEDs These LEDs are next to External equipment VT100 type terminal ICB operation Ethernet application Product description Call routing with chairperson access Join the conference using the direct meeting access method Join the conference using the single DN access method Single DN access method one ICB card Single DN access method two ICB cards Expand the conference End the conference Product description System requirements Engineering guidelinesSoftware Hardware specifications Meridian 1 and CS 1000 software packagesMeridian SL-100 software packages Hardware System capacity System compatibilityPhysical Capacity Meridian 1 and Option Automatic call distribution resource allocation CS 2100/Meridian SL-100 system compatibility Engineering guidelines Global internet access LAN configurationGlobal internet access example LAN/intranet access only Firewall access permissionsSource Destination Protocol LAN/intranet access only C-LAN connection World Wide Web LAN/intranet access only E-LAN connection Summary of LAN installation information Testing Installation and configuration Getting started Procedure Prepare for the installation ICB installation into card slotsDetermine the access method Unpack and inspect the equipment CS 1000 configuration Summary Assign ACD DNs LD 23 Define the ACD queue assigned to the ICB cardLD 23 Assign the ACD DNs for the ICB card Define Phantom TN blocks LD 11 Configure ICB ports as digital sets Phantom TN definitions LD On page 51 shows a sample LD 20 printout of a built ICB port LD 20 ICB configuration Configure DNs for a dual-card conference LD 23 Configure the main DN for dual-card conferences Sample dialing plan for a 62-port dual-card configuration Trgt CS 2100/Meridian SL-100 configuration Single-card configurationAssign CDR data LD 15 Define the charge account for CDR data Procedure Configure a single-card conference Configuration procedureSingle-card conference, 10 conferences, 32 ports Lninv example Acdgrp example Acdlogin example Acdsgrp exampleDnroute example Ofrt example Qlen example Ofceng example Installation and configuration Dual-card configuration Dual-card conference, 1 conference, 62 ports Service Orders Acdlogin exampleAcdgrp example Acdsgrp example Acdrte example Dnroute exampleOfrt example Procedure Configure a dual-card conference Subnet mask, the gateway address, and the IP address ICB installation summary ICB installation and configuration proceduresStep Description Maintenance cable Procedure Install the Ethernet Adapter cardJ2 DB-25 pin J1 50-pin Description Procedure Access the ICB directly Terminal connection through the Ethernet Adapter Procedure Access the ICB remotely using a modem Procedure Access the ICB remotely using a LAN hub Pin male serial connector pin # Signal Description Procedure Access the ICB directly Option 11C or CSDB-9 RS-232 port pin out Procedure Install ICB cards Procedure Set up CLI access from the maintenance terminal Procedure Configure initial card parameters using the CLI ICB Installation Wizard Procedure Access the administration BUIOverview Http//ICB IP address Basic Card Settings Administrator must enter the time zone of the ICB cardConventions Installation Wizard Basic Card Settings window Basic Card Settings parameters Operation Access Numbers Installation Wizard Access Numbers window Define First User Access Numbers parametersDual Card Meetings Dual Card Meetings parameters Browser user interface Overview User types BUI user typesLog into the BUI User type Description Procedure Login to the BUI ICB home page layout Login dialog box Internet Explorer Main ICB screen Login entry point Login password changeProcedure Change your login password Login entry BUI Application Customize the BUI home page and title bar Change password windowFixed title frame BUI fixed title frame Help window Scheduling BUI navigation flowchart Scheduling BUI Meetings List window Meetings List window super-user’s display Meeting List window fields Field Description Scheduling window General section Scheduling window fields Scheduling window Schedule a New ConferenceField Description General section Default Time section Access Numbers section Calendar icon Free Ports section Scheduling window Free Ports section for a regular meeting Field Description Password section Options sectionScheduling window Options section Scheduling window Options section fields Recurrence section General Options section Scheduling Confirmation Scheduling Confirmation window Recurrent Dates Confirmation window Chairperson operations Recurrent Meeting Verify Result windowRecurrent Conference Verify Result window Meeting Control window Meeting Control window fields Meeting Control window Active chairpersonField Description Conference section Participants section Field Description Chairperson sectionParticipant’s List section Session Management Session Management Control Panel Voting Session Control Panel Chairperson Volume Control Chairperson Volume Control Panel Meeting Control window Chairperson not present Dual-card meeting Administration BUI Participant list volume controlParticipant Volume Control Panel Release chairperson control Administration BUI navigation flowchart Icbi Administration BUI ICB Dashboard window ICB Dashboard General Settings window SettingsICB Dashboard General Settings window General Settings window fields See CS 1000 Call Detail Recording on ICB Dashboard Default Conference Settings Default conferenceDefault Conference Settings fields ICB Dashboard Volume Level Settings Volume LevelVolume Level Settings fields ICB Dashboard Confirmation E-mail Settings Mail template Confirmation E-mail Settings fields BCC Customize greetings ICB Dashboard Greeting Settings windowBrandline greeting Procedure Replace the brandline greeting Conference-specific greeting Company images upload Procedure Use a customized imageICB Dashboard Company Images window Title Frame Image Users Login Page ImageUsers List User List table columns ICB Dashboard User List windowColumn Description Edit a user ICB Dashboard Users Edit User Details window Add new user Search for a user ICB Dashboard Users New User windowICB Dashboard Users Search for a User window Import users ICB Dashboard Import Users Confirmation box Import Users Confirmation box text Call-out GroupsCall-Out Group List Text line Description Call-Out Group List table columns ICB Dashboard Call-Out Group List windowGroup details ICB Dashboard Call-Out Groups Details window Group Members table columns Group Settings Retry parameters ICB Dashboard Call-Out Groups Details Add Members window ICB Dashboard Call-Out Groups Details Edit Members window Add a New Group Permanent Conferences ICB Dashboard Call-Out Groups New Group Details windowPermanent Conferences List ICB Dashboard Permanent Conferences List window New/Edit Permanent Conference ICB Dashboard New/Edit Permanent Conference window Permanent Conference New/Edit parameters Backup Telephone user interface Scheduling and recording featuresActive conference Chairperson features Dial-out TUI operation during an active conference Dial-out Authorization Dial-out Authorization dialing example All ports mute/unmute toggle Group call-out Lock or unlock the conference Count conferees Chairperson command summary Chairperson commandsDrop all conferees Drop last dialed conferee Chairperson commands during dial-out call Chairperson dials Order to Chairperson commands during count command Stop or start music Adjust the audio volume of a conference Procedure Adjust the conference audio volumeVolume control feature operation Help Conferee features Acquire and release chairperson control Procedure Acquire/release chairperson controlConferee command summary Conferee commands TUI services Schedule a conference Procedure Use the TUI to schedule a conference Record a brandline greeting Procedure Configure a conference-specific greeting Procedure Use a brandline greetingRecord a conference-specific greeting Enter the number received in step a Page Microsoft Outlook GUI Microsoft Outlook GUI Publishing the form in Microsoft Outlook Procedure ICB Administrator to get the ICB form Microsoft Outlook GUI Double-click icbf.oft. The Calendar window opens Language form to use Form to use Right-clickCalendar in the Folder List Select Appointment in When posting to this folder, use Removing the ICB files from the Personal Forms Library Select Personal Forms in the Forms Library Click Clear Cash Login to the ICB card using Microsoft Outlook Procedure Log into the ICB card using Microsoft OutlookUsername and Password Microsoft Outlook Select Save this password in your password list optional Microsoft Outlook ICB tab Schedule a new conference Scheduling a new conferenceICB tab window fields Free Ports view ICB tab window Free Ports view ICB tab window Options section ICB tab window Options section fields Confirmation window Scheduling completeEditing an existing conference Microsoft Outlook GUI Setting a delegate user for Microsoft Outlook Calendar Page Maintenance Maintenance overview Maintenance Problem solving ICB card in the Intelligent Peripheral Equipment Module Procedure Clearing the Microsoft Outlook forms Cache Procedure 33 Deleting the forms cache file manuallyUpdating the Microsoft Outlook GUI ICB form Click Clear Cache Delete the file Frmcache.dat ICB status LED indicator Diagnostic toolsPower Up Self-test ICB self-test sequence Signaling TestsItem tested Description Diagnostic commands Meridian 1/CS 1000 overlay commands Commands to enable/disable ICB channelsCommand Sanity monitoring CS 2100/Meridian SL-100 diagnostic commands Command Operation performed IPE MAP LevelTCP/IP connectivity test LTP MAP Level CLI command summary Using CLI commandsNavigating the menus and displaying help Modifying parameters ICB CLI command summary ICB CLI commandsMenu and command Items and commands Prompt for which feature can be either advanced or basic ICB equipment problems ICB fault isolation and correctionSymptoms Diagnosis Solution Card replacement Procedure Replace a card Error messages format Error message handlingError message field formats Error message procedures Procedure Access the on-line error message analysis tool Procedure Retrieve the entire error message file to a PC Agnr\errors.txt Procedure Configure error message filtering ERR Advanced troubleshooting Backup and restore proceduresBackup considerations Scheduled backup Scheduled Backup parameters ICB Dashboard Scheduled Backup windowSection Description Manual Backup ICB Dashboard Manual Backup window Billing scheduled backup Billing scheduled backup window Billing Scheduled Backup parameters View Backup History LogView Last Backup Details Restore Procedure Restore the database from a backed up ZIP file Procedure Restore the database from the secondary PcmciaBackup and restore process log Maintenance Reports Procedure Displaying reports Report summaryBUI Report Viewer Report Viewer window Short Connection Report BUI Short Connection ReportShort Connection Report BUI example CLI Short Connection Report Short Connection Report CLI example Meetings Log ReportBUI Meetings Log Report Meetings Log Report BUI example CLI Meetings Log Report Meetings Log Report CLI example BUI Overbooking Report Overbooking ReportOverbooking Report BUI example Overbooking Report .CSV BUI configuration Billing Report Billing Report BUI example BUI Billing ReportBilling Report .CSV Billing Report contents Daily billing report format is as follows BIlling Report .CSV example Event examples Example Description CS 1000 Call Detail Recording Charge Account feature Charge Account keyLD 11 Define the Charge Account key for an ICB port CDR record format Maintenance Error Report BUI Maintenance Error ReportMaintenance Error Report BUI example CDR example scenarios CLI Maintenance Error Report Maintenance Report Error CLI example Upgrades ICB upgrade pathsCard From Firmware Card Upgrades Installing a Pcmcia card into the ICB faceplate slot Keycode security Managing the user community during an upgrade Planning for an upgradeUser community upgrade considerations Micb Release 2 or Micb Release 3 card upgrade Upgrade proceduresProcedure Micb Release 2 or Micb Release 3 card upgrade Port Upgrade ICB Dashboard Card Upgrade window Firmware Upgrade Procedure 45 Upgrade the ICB firmware version Click Upgrade & Restart Procedure Firmware upgrade from ICB card upper socket Upgrade to the single DN access method Procedure Firmware upgrade using FTPProcedure Upgrade to single DN access Procedure Stand-alone card to secondary card Upgrade from a stand-alone to a dual-card ICBClick the Submit & Continue button Procedure Stand-alone card to primary card Procedure Meridian switch configuration changes Appendix a Password security Access permissions Access permissionsAccess type Description of permissions Telnet Procedure Unsuccessful login operation Unsuccessful login attempt handlingGeneral Password parameters summary Default login names and passwordsAccess type Default login name Default password Parameter Range Default value Procedure Reset forgotten passwords Reset passwordsPAdmin/ABreset or abbreviated pa/ab Procedure Use the second-level CLI edit password command Restart process continues and more lines of text may appear Password example font conventions CLI Password Editor editing sessionCLI change to FTP Password example Save changes Application Protocol Port Numbers Application Protocol Port NumbersApplication Port Number Page ICB environmental specifications Environmental specificationsAppendix B Product integrity Safety Safety regulationsSpecification Minimum Maximum Temperature Shock Regulatory standards Electro-magnetic emissions Electro-magnetic compatibility EMCElectro-magnetic immunity FCC Compliance Mtbf List of terms Command Line InterfaceChairperson DN Firmware Flash memory LEN Main DN PBX XPM List of terms 553-3001-358/555-4001-135 Standard 02.00 July Page Nortel Integrated Conference Bridge