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Troubleshooting
Specification
Install
Error codes
Signaling Tests
Password
Default
ICB status LED indicator
Login
Conference administration
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553-3001-358/555-4001-135
Standard 02.00 July 2006
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Contents
Service Implementation Guide
Nortel Integrated Conference Bridge
Page
Nortel Integrated Conference Bridge
Page
Publication history
July
Page
Contents
Viii Contents
Contents
Upgrades
Appendix a Password security
Reports
Appendix B Product integrity
Xii Contents 553-3001-358/555-4001-135 Standard 02.00 July
About this document
Purpose and audience
Structure
How to check the version and issue of this document
About this document
References in this document
Nortel Networks Communication Server
Nortel Networks Communication Server 1000S
CS 2100 or Meridian SL-100
End user documentation
Conference administration
Product description
Purpose
ICB description
Product description
ICB conference feature summary
System overview
Product description
Hardware overview
On page 22 shows ICB system composition
ICB system composition
CRT
ICB hardware design characteristics
ICB hardware list
Component Description
ICB card description
ICB card
Pcmcia activity indicator LEDs These LEDs are next to
External equipment VT100 type terminal
ICB operation
Ethernet application
Product description
Call routing with chairperson access
Join the conference using the direct meeting access method
Join the conference using the single DN access method
Single DN access method one ICB card
Single DN access method two ICB cards
Expand the conference
End the conference
Product description
Engineering guidelines
System requirements
Software
Hardware specifications
Meridian 1 and CS 1000 software packages
Meridian SL-100 software packages
Hardware
System capacity
System compatibility
Physical Capacity
Meridian 1 and Option
Automatic call distribution resource allocation
CS 2100/Meridian SL-100 system compatibility
Engineering guidelines
LAN configuration
Global internet access
Global internet access example
Firewall access permissions
LAN/intranet access only
Source Destination Protocol
LAN/intranet access only C-LAN connection
World Wide Web
LAN/intranet access only E-LAN connection
Summary of LAN installation information
Testing
Installation and configuration
Getting started
Procedure Prepare for the installation
ICB installation into card slots
Determine the access method
Unpack and inspect the equipment
CS 1000 configuration
Summary
Assign ACD DNs
LD 23 Define the ACD queue assigned to the ICB card
LD 23 Assign the ACD DNs for the ICB card
Define Phantom TN blocks
LD 11 Configure ICB ports as digital sets
Phantom TN definitions LD
On page 51 shows a sample LD 20 printout of a built ICB port
LD 20 ICB configuration
Configure DNs for a dual-card conference
LD 23 Configure the main DN for dual-card conferences
Sample dialing plan for a 62-port dual-card configuration
Trgt
CS 2100/Meridian SL-100 configuration
Single-card configuration
Assign CDR data
LD 15 Define the charge account for CDR data
Configuration procedure
Procedure Configure a single-card conference
Single-card conference, 10 conferences, 32 ports
Lninv example
Acdgrp example
Acdlogin example
Acdsgrp example
Dnroute example
Ofrt example
Qlen example
Ofceng example
Installation and configuration Dual-card configuration
Dual-card conference, 1 conference, 62 ports
Service Orders
Acdlogin example
Acdgrp example
Acdsgrp example
Dnroute example
Acdrte example
Ofrt example
Procedure Configure a dual-card conference
Subnet mask, the gateway address, and the IP address
ICB installation and configuration procedures
ICB installation summary
Step Description
Procedure Install the Ethernet Adapter card
Maintenance cable
J2 DB-25 pin J1 50-pin Description
Procedure Access the ICB directly
Terminal connection through the Ethernet Adapter
Procedure Access the ICB remotely using a modem
Procedure Access the ICB remotely using a LAN hub
Procedure Access the ICB directly Option 11C or CS
Pin male serial connector pin # Signal Description
DB-9 RS-232 port pin out
Procedure Install ICB cards
Procedure Set up CLI access from the maintenance terminal
Procedure Configure initial card parameters using the CLI
ICB Installation Wizard
Procedure Access the administration BUI
Overview
Http//ICB IP address
Administrator must enter the time zone of the ICB card
Basic Card Settings
Conventions
Installation Wizard Basic Card Settings window
Basic Card Settings parameters
Operation
Access Numbers
Installation Wizard Access Numbers window
Access Numbers parameters
Define First User
Dual Card Meetings
Dual Card Meetings parameters
Browser user interface
Overview
User types
BUI user types
Log into the BUI
User type Description
Procedure Login to the BUI
ICB home page layout
Login dialog box Internet Explorer
Main ICB screen
Login entry point
Login password change
Procedure Change your login password
Login entry BUI Application
Change password window
Customize the BUI home page and title bar
Fixed title frame
BUI fixed title frame
Help window
Scheduling BUI navigation flowchart
Scheduling BUI
Meetings List window
Meetings List window super-user’s display
Meeting List window fields
Field Description
Scheduling window
General section
Scheduling window Schedule a New Conference
Scheduling window fields
Field Description General section
Default
Time section
Access Numbers section
Calendar icon
Free Ports section
Scheduling window Free Ports section for a regular meeting
Field Description Password section
Options section
Scheduling window Options section
Scheduling window Options section fields
Recurrence section
General Options section
Scheduling Confirmation
Scheduling Confirmation window
Recurrent Dates Confirmation window
Chairperson operations
Recurrent Meeting Verify Result window
Recurrent Conference Verify Result window
Meeting Control window
Meeting Control window Active chairperson
Meeting Control window fields
Field Description Conference section
Field Description Chairperson section
Participants section
Participant’s List section
Session Management
Session Management Control Panel
Voting Session Control Panel
Chairperson Volume Control
Chairperson Volume Control Panel
Meeting Control window Chairperson not present
Dual-card meeting
Administration BUI
Participant list volume control
Participant Volume Control Panel
Release chairperson control
Administration BUI navigation flowchart
Icbi
Administration BUI ICB Dashboard window
ICB Dashboard
Settings
General Settings window
ICB Dashboard General Settings window
General Settings window fields
See CS 1000 Call Detail Recording on
Default conference
ICB Dashboard Default Conference Settings
Default Conference Settings fields
Volume Level
ICB Dashboard Volume Level Settings
Volume Level Settings fields
ICB Dashboard Confirmation E-mail Settings
Mail template
Confirmation E-mail Settings fields
BCC
ICB Dashboard Greeting Settings window
Customize greetings
Brandline greeting
Procedure Replace the brandline greeting
Conference-specific greeting
Procedure Use a customized image
Company images upload
ICB Dashboard Company Images window Title Frame Image
Login Page Image
Users
Users List
ICB Dashboard User List window
User List table columns
Column Description
Edit a user
ICB Dashboard Users Edit User Details window
Add new user
ICB Dashboard Users New User window
Search for a user
ICB Dashboard Users Search for a User window
Import users
ICB Dashboard Import Users Confirmation box
Import Users Confirmation box text
Call-out Groups
Call-Out Group List
Text line Description
ICB Dashboard Call-Out Group List window
Call-Out Group List table columns
Group details
ICB Dashboard Call-Out Groups Details window
Group Members table columns
Group Settings Retry parameters
ICB Dashboard Call-Out Groups Details Add Members window
ICB Dashboard Call-Out Groups Details Edit Members window
Add a New Group
ICB Dashboard Call-Out Groups New Group Details window
Permanent Conferences
Permanent Conferences List
ICB Dashboard Permanent Conferences List window
New/Edit Permanent Conference
ICB Dashboard New/Edit Permanent Conference window
Permanent Conference New/Edit parameters
Backup
Scheduling and recording features
Telephone user interface
Active conference
Chairperson features Dial-out
TUI operation during an active conference
Dial-out Authorization
Dial-out Authorization dialing example
All ports mute/unmute toggle
Group call-out
Lock or unlock the conference
Count conferees
Chairperson command summary
Chairperson commands
Drop all conferees
Drop last dialed conferee
Chairperson commands during dial-out call
Chairperson dials Order to
Chairperson commands during count command
Stop or start music
Adjust the audio volume of a conference
Procedure Adjust the conference audio volume
Volume control feature operation
Help
Conferee features Acquire and release chairperson control
Procedure Acquire/release chairperson control
Conferee command summary
Conferee commands
TUI services
Schedule a conference
Procedure Use the TUI to schedule a conference
Record a brandline greeting
Procedure Use a brandline greeting
Procedure Configure a conference-specific greeting
Record a conference-specific greeting
Enter the number received in step a
Page
Microsoft Outlook GUI
Microsoft Outlook GUI
Publishing the form in Microsoft Outlook
Procedure ICB Administrator to get the ICB form
Microsoft Outlook GUI
Double-click icbf.oft. The Calendar window opens
Language form to use Form to use
Right-clickCalendar in the Folder List
Select Appointment in When posting to this folder, use
Removing the ICB files from the Personal Forms Library
Select Personal Forms in the Forms Library
Click Clear Cash
Login to the ICB card using Microsoft Outlook
Procedure Log into the ICB card using Microsoft Outlook
Username and Password Microsoft Outlook
Select Save this password in your password list optional
Scheduling a new conference
Microsoft Outlook ICB tab Schedule a new conference
ICB tab window fields
Free Ports view
ICB tab window Free Ports view
ICB tab window Options section
ICB tab window Options section fields
Scheduling complete
Confirmation window
Editing an existing conference
Microsoft Outlook GUI
Setting a delegate user for Microsoft Outlook Calendar
Page
Maintenance
Maintenance overview
Maintenance
Problem solving
ICB card in the Intelligent Peripheral Equipment Module
Procedure Clearing the Microsoft Outlook forms Cache
Procedure 33 Deleting the forms cache file manually
Updating the Microsoft Outlook GUI ICB form
Click Clear Cache
Delete the file Frmcache.dat
Diagnostic tools
ICB status LED indicator
Power Up Self-test
Signaling Tests
ICB self-test sequence
Item tested Description
Diagnostic commands Meridian 1/CS 1000 overlay commands
Commands to enable/disable ICB channels
Command
Sanity monitoring
CS 2100/Meridian SL-100 diagnostic commands
Command Operation performed IPE MAP Level
TCP/IP connectivity test
LTP MAP Level
CLI command summary
Using CLI commands
Navigating the menus and displaying help
Modifying parameters
ICB CLI commands
ICB CLI command summary
Menu and command Items and commands
Prompt for which feature can be either advanced or basic
ICB fault isolation and correction
ICB equipment problems
Symptoms Diagnosis Solution
Card replacement
Procedure Replace a card
Error message handling
Error messages format
Error message field formats
Error message procedures
Procedure Access the on-line error message analysis tool
Procedure Retrieve the entire error message file to a PC
Agnr\errors.txt
Procedure Configure error message filtering
ERR
Backup and restore procedures
Advanced troubleshooting
Backup considerations
Scheduled backup
ICB Dashboard Scheduled Backup window
Scheduled Backup parameters
Section Description
Manual Backup
ICB Dashboard Manual Backup window
Billing scheduled backup
Billing scheduled backup window
Billing Scheduled Backup parameters
View Backup History Log
View Last Backup Details
Restore
Procedure Restore the database from the secondary Pcmcia
Procedure Restore the database from a backed up ZIP file
Backup and restore process log
Maintenance
Reports
Procedure Displaying reports
Report summary
BUI Report Viewer
Report Viewer window
Short Connection Report
BUI Short Connection Report
Short Connection Report BUI example
CLI Short Connection Report
Meetings Log Report
Short Connection Report CLI example
BUI Meetings Log Report
Meetings Log Report BUI example CLI Meetings Log Report
Meetings Log Report CLI example
Overbooking Report
BUI Overbooking Report
Overbooking Report BUI example
Overbooking Report .CSV
BUI configuration
Billing Report
BUI Billing Report
Billing Report BUI example
Billing Report .CSV
Billing Report contents
Daily billing report format is as follows
BIlling Report .CSV example
Event examples
Example Description
CS 1000 Call Detail Recording
Charge Account feature
Charge Account key
LD 11 Define the Charge Account key for an ICB port
CDR record format
Maintenance Error Report
BUI Maintenance Error Report
Maintenance Error Report BUI example
CDR example scenarios
CLI Maintenance Error Report
Maintenance Report Error CLI example
Upgrades
ICB upgrade paths
Card
From Firmware Card
Upgrades
Installing a Pcmcia card into the ICB faceplate slot
Keycode security
Planning for an upgrade
Managing the user community during an upgrade
User community upgrade considerations
Upgrade procedures
Micb Release 2 or Micb Release 3 card upgrade
Procedure Micb Release 2 or Micb Release 3 card upgrade
Port Upgrade
ICB Dashboard Card Upgrade window
Firmware Upgrade
Procedure 45 Upgrade the ICB firmware version
Click Upgrade & Restart
Procedure Firmware upgrade from ICB card upper socket
Procedure Firmware upgrade using FTP
Upgrade to the single DN access method
Procedure Upgrade to single DN access
Upgrade from a stand-alone to a dual-card ICB
Procedure Stand-alone card to secondary card
Click the Submit & Continue button
Procedure Stand-alone card to primary card
Procedure Meridian switch configuration changes
Appendix a Password security
Access permissions
Access permissions
Access type Description of permissions
Telnet
Unsuccessful login attempt handling
Procedure Unsuccessful login operation
General
Password parameters summary
Default login names and passwords
Access type Default login name Default password
Parameter Range Default value
Reset passwords
Procedure Reset forgotten passwords
PAdmin/ABreset or abbreviated pa/ab
Procedure Use the second-level CLI edit password command
Restart process continues and more lines of text may appear
CLI Password Editor editing session
Password example font conventions
CLI change to FTP Password example
Save changes
Application Protocol Port Numbers
Application Protocol Port Numbers
Application Port Number
Page
Environmental specifications
ICB environmental specifications
Appendix B Product integrity
Safety
Safety regulations
Specification Minimum Maximum Temperature Shock
Regulatory standards
Electro-magnetic compatibility EMC
Electro-magnetic emissions
Electro-magnetic immunity
FCC Compliance
Mtbf
Command Line Interface
List of terms
Chairperson DN
Firmware
Flash memory
LEN
Main DN
PBX
XPM
List of terms 553-3001-358/555-4001-135 Standard 02.00 July
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