Installation and configuration 59
•Key 2: Secondary DN
•Key 3: Not Ready (NRD)
•Key 4: ACD Not Ready (ACDNR)
•Key 5: Fast Transfer (FXR)
The following example shows how to datafill the ACD agents using SERVORD. The configuration requires up to 32 LENs and 64 DNs. ACD Incalls and Key 2 use a secondary DN.
Figure 18
QLEN example
LEN: | IPE1 00 0 00 00 |
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TYPE: SINGLE PARTY LINE |
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SNPA: 214 |
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DIRECTORY NUMBER: |
| 9971401 | |||
LINE CLASS CODE: M2616 WITH DISPLAY AND HANDSFREE | |||||
CUSTGRP: | BNRRCH SUBGRP: 0 NCOS: 0 RING: Y | ||||
ACDKEY: INCALLS MICB1 1 N |
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CARDCODE: 5D51AB | GND: N PADGRP: NPDGP BNV: NL MNO:Y | ||||
PM NODE NUMBER | : | 50 |
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PM TERMINAL NUMBER : 1 |
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DNGRPS OPTIONS: |
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OPTIONS: |
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COMMUNICTR |
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MSB |
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ACDNR |
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KEY | DN |
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1 | ACD | 9971401 | INCALLS | MICBPRIM1 1 N | |
2 | DN | 9971501 |
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KEY | FEATURE |
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3 ACDNR
4 MSB $
5 FXR
16 HANDSFREE
Note: When adding the display feature to the M2616 set, use OPTKEY1, Option M0200.
Define Agent IDs as consecutive numbers within the lower and upper limit (see “Step 1 – Basic Card Settings” on page 73).
8In table OFCENG, set configure ALL_ACD_LOGIN_IDS_VALID Y.
Figure 19
OFCENG example
PARMNAME | PARMVAL |
ALLOW_RINGING_ON_TIP_SIDE | N |
ALL_ACD_LOGIN_IDS_VALID | Y |
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This procedure is now complete
Nortel Integrated Conference Bridge Service Implementation Guide
