Engineering guidelines, Software | Nortel Networks 555-4001-135

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Engineering guidelines

Purpose

This chapter provides guidelines for engineering ICB Release 4. Engineering guidelines can vary depending on the system platform. The chapter includes the following sections:

•“System requirements” on page 35 – outlines the software and hardware requirements for the Meridian 1, CS 1000, and CS 2100/Meridian SL-100.

•“System capacity” on page 37 – outlines the system capacity requirements for the Meridian 1, CS 1000, and CS 2100/Meridian SL-100.

•“System compatibility” on page 37 – lists the various compatible systems.

•“Automatic call distribution resource allocation” on page 38 – describes the ACD DN resource requirements.

•“LAN configuration” on page 40 – provides guidelines for configuring the LAN options.

System requirements

Software

The required system software is as follows:

•Meridian 1 – X11 Release 17 supports ICB Release 4 with up to 16 ports per card; X11 Release 22 and later supports ICB Release 4 with up to 32 ports per card.

•CS 1000 – Release 1 and above supports ICB Release 4 with up to 32 ports per card.

•Meridian SL-100– MSL09 and later supports ICB Release 4 with up to 32 ports per card using the feature Flexible Voice/Data TN.

The system software must contain the basic and advanced automatic call distribution (ACD) features and routing software.

Nortel Integrated Conference Bridge Service Implementation Guide

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Nortel Networks 555-4001-135, 553-3001-358 manual Engineering guidelines, System requirements, Software

Contents

Nortel Integrated Conference Bridge Service Implementation GuidePage Nortel Integrated Conference Bridge Page July Publication historyPage Contents Viii Contents Contents Reports UpgradesAppendix a Password security Appendix B Product integrity Xii Contents 553-3001-358/555-4001-135 Standard 02.00 July Structure About this documentPurpose and audience About this document How to check the version and issue of this document CS 2100 or Meridian SL-100 References in this documentNortel Networks Communication Server Nortel Networks Communication Server 1000S End user documentation ICB description Conference administrationProduct description Purpose Product description System overview ICB conference feature summary Product description On page 22 shows ICB system composition Hardware overview CRT ICB system composition ICB hardware design characteristics Component Description ICB hardware list ICB card ICB card description External equipment VT100 type terminal Pcmcia activity indicator LEDs These LEDs are next to Ethernet application ICB operation Product description Join the conference using the direct meeting access method Call routing with chairperson access Join the conference using the single DN access method Single DN access method one ICB card Single DN access method two ICB cards End the conference Expand the conference Product description Software Engineering guidelinesSystem requirements Hardware Hardware specificationsMeridian 1 and CS 1000 software packages Meridian SL-100 software packages Meridian 1 and Option System capacitySystem compatibility Physical Capacity CS 2100/Meridian SL-100 system compatibility Automatic call distribution resource allocation Engineering guidelines Global internet access example LAN configurationGlobal internet access Source Destination Protocol Firewall access permissionsLAN/intranet access only World Wide Web LAN/intranet access only C-LAN connection LAN/intranet access only E-LAN connection Testing Summary of LAN installation information Getting started Installation and configuration Unpack and inspect the equipment Procedure Prepare for the installationICB installation into card slots Determine the access method Summary CS 1000 configuration Define Phantom TN blocks Assign ACD DNsLD 23 Define the ACD queue assigned to the ICB card LD 23 Assign the ACD DNs for the ICB card Phantom TN definitions LD LD 11 Configure ICB ports as digital sets On page 51 shows a sample LD 20 printout of a built ICB port LD 20 ICB configuration Configure DNs for a dual-card conference LD 23 Configure the main DN for dual-card conferences Trgt Sample dialing plan for a 62-port dual-card configuration LD 15 Define the charge account for CDR data CS 2100/Meridian SL-100 configurationSingle-card configuration Assign CDR data Single-card conference, 10 conferences, 32 ports Configuration procedureProcedure Configure a single-card conference Acdgrp example Lninv example Ofrt example Acdlogin exampleAcdsgrp example Dnroute example Ofceng example Qlen example Installation and configuration Dual-card configuration Dual-card conference, 1 conference, 62 ports Acdsgrp example Service OrdersAcdlogin example Acdgrp example Ofrt example Dnroute exampleAcdrte example Subnet mask, the gateway address, and the IP address Procedure Configure a dual-card conference Step Description ICB installation and configuration proceduresICB installation summary J2 DB-25 pin J1 50-pin Description Procedure Install the Ethernet Adapter cardMaintenance cable Terminal connection through the Ethernet Adapter Procedure Access the ICB directly Procedure Access the ICB remotely using a LAN hub Procedure Access the ICB remotely using a modem DB-9 RS-232 port pin out Procedure Access the ICB directly Option 11C or CSPin male serial connector pin # Signal Description Procedure Install ICB cards Procedure Configure initial card parameters using the CLI Procedure Set up CLI access from the maintenance terminal Http//ICB IP address ICB Installation WizardProcedure Access the administration BUI Overview Conventions Administrator must enter the time zone of the ICB cardBasic Card Settings Basic Card Settings parameters Installation Wizard Basic Card Settings window Operation Installation Wizard Access Numbers window Access Numbers Dual Card Meetings Access Numbers parametersDefine First User Dual Card Meetings parameters Overview Browser user interface User type Description User typesBUI user types Log into the BUI ICB home page layout Procedure Login to the BUI Main ICB screen Login dialog box Internet Explorer Login entry BUI Application Login entry pointLogin password change Procedure Change your login password Fixed title frame Change password windowCustomize the BUI home page and title bar Help window BUI fixed title frame Scheduling BUI Scheduling BUI navigation flowchart Meetings List window super-user’s display Meetings List window Field Description Meeting List window fields General section Scheduling window Field Description General section Scheduling window Schedule a New ConferenceScheduling window fields Time section Default Calendar icon Access Numbers section Scheduling window Free Ports section for a regular meeting Free Ports section Scheduling window Options section fields Field Description Password sectionOptions section Scheduling window Options section General Options section Recurrence section Scheduling Confirmation Recurrent Dates Confirmation window Scheduling Confirmation window Meeting Control window Chairperson operationsRecurrent Meeting Verify Result window Recurrent Conference Verify Result window Field Description Conference section Meeting Control window Active chairpersonMeeting Control window fields Participant’s List section Field Description Chairperson sectionParticipants section Session Management Control Panel Session Management Voting Session Control Panel Chairperson Volume Control Panel Chairperson Volume Control Dual-card meeting Meeting Control window Chairperson not present Release chairperson control Administration BUIParticipant list volume control Participant Volume Control Panel Icbi Administration BUI navigation flowchart ICB Dashboard Administration BUI ICB Dashboard window ICB Dashboard General Settings window SettingsGeneral Settings window See CS 1000 Call Detail Recording on General Settings window fields Default Conference Settings fields Default conferenceICB Dashboard Default Conference Settings Volume Level Settings fields Volume LevelICB Dashboard Volume Level Settings Mail template ICB Dashboard Confirmation E-mail Settings BCC Confirmation E-mail Settings fields Brandline greeting ICB Dashboard Greeting Settings windowCustomize greetings Conference-specific greeting Procedure Replace the brandline greeting ICB Dashboard Company Images window Title Frame Image Procedure Use a customized imageCompany images upload Users List Login Page ImageUsers Column Description ICB Dashboard User List windowUser List table columns Edit a user Add new user ICB Dashboard Users Edit User Details window ICB Dashboard Users Search for a User window ICB Dashboard Users New User windowSearch for a user ICB Dashboard Import Users Confirmation box Import users Text line Description Import Users Confirmation box textCall-out Groups Call-Out Group List Group details ICB Dashboard Call-Out Group List windowCall-Out Group List table columns Group Members table columns ICB Dashboard Call-Out Groups Details window Group Settings Retry parameters ICB Dashboard Call-Out Groups Details Add Members window ICB Dashboard Call-Out Groups Details Edit Members window Add a New Group Permanent Conferences List ICB Dashboard Call-Out Groups New Group Details windowPermanent Conferences New/Edit Permanent Conference ICB Dashboard Permanent Conferences List window ICB Dashboard New/Edit Permanent Conference window Permanent Conference New/Edit parameters Backup Active conference Scheduling and recording featuresTelephone user interface TUI operation during an active conference Chairperson features Dial-out Dial-out Authorization All ports mute/unmute toggle Dial-out Authorization dialing example Group call-out Count conferees Lock or unlock the conference Drop last dialed conferee Chairperson command summaryChairperson commands Drop all conferees Chairperson dials Order to Chairperson commands during dial-out call Stop or start music Chairperson commands during count command Help Adjust the audio volume of a conferenceProcedure Adjust the conference audio volume Volume control feature operation Conferee commands Conferee features Acquire and release chairperson controlProcedure Acquire/release chairperson control Conferee command summary Schedule a conference TUI services Record a brandline greeting Procedure Use the TUI to schedule a conference Record a conference-specific greeting Procedure Use a brandline greetingProcedure Configure a conference-specific greeting Enter the number received in step a Page Microsoft Outlook GUI Publishing the form in Microsoft Outlook Microsoft Outlook GUI Procedure ICB Administrator to get the ICB form Microsoft Outlook GUI Double-click icbf.oft. The Calendar window opens Right-clickCalendar in the Folder List Language form to use Form to use Removing the ICB files from the Personal Forms Library Select Appointment in When posting to this folder, use Click Clear Cash Select Personal Forms in the Forms Library Select Save this password in your password list optional Login to the ICB card using Microsoft OutlookProcedure Log into the ICB card using Microsoft Outlook Username and Password Microsoft Outlook ICB tab window fields Scheduling a new conferenceMicrosoft Outlook ICB tab Schedule a new conference Free Ports view ICB tab window Free Ports view ICB tab window Options section ICB tab window Options section fields Editing an existing conference Scheduling completeConfirmation window Microsoft Outlook GUI Setting a delegate user for Microsoft Outlook Calendar Page Maintenance overview Maintenance Maintenance ICB card in the Intelligent Peripheral Equipment Module Problem solving Click Clear Cache Procedure Clearing the Microsoft Outlook forms CacheProcedure 33 Deleting the forms cache file manually Updating the Microsoft Outlook GUI ICB form Delete the file Frmcache.dat Power Up Self-test Diagnostic toolsICB status LED indicator Item tested Description Signaling TestsICB self-test sequence Sanity monitoring Diagnostic commands Meridian 1/CS 1000 overlay commandsCommands to enable/disable ICB channels Command LTP MAP Level CS 2100/Meridian SL-100 diagnostic commandsCommand Operation performed IPE MAP Level TCP/IP connectivity test Modifying parameters CLI command summaryUsing CLI commands Navigating the menus and displaying help Menu and command Items and commands ICB CLI commandsICB CLI command summary Prompt for which feature can be either advanced or basic Symptoms Diagnosis Solution ICB fault isolation and correctionICB equipment problems Procedure Replace a card Card replacement Error message field formats Error message handlingError messages format Procedure Access the on-line error message analysis tool Error message procedures Agnr\errors.txt Procedure Retrieve the entire error message file to a PC ERR Procedure Configure error message filtering Backup considerations Backup and restore proceduresAdvanced troubleshooting Scheduled backup Section Description ICB Dashboard Scheduled Backup windowScheduled Backup parameters ICB Dashboard Manual Backup window Manual Backup Billing scheduled backup window Billing scheduled backup Restore Billing Scheduled Backup parametersView Backup History Log View Last Backup Details Backup and restore process log Procedure Restore the database from the secondary PcmciaProcedure Restore the database from a backed up ZIP file Maintenance Reports Report Viewer window Procedure Displaying reportsReport summary BUI Report Viewer CLI Short Connection Report Short Connection ReportBUI Short Connection Report Short Connection Report BUI example BUI Meetings Log Report Meetings Log ReportShort Connection Report CLI example Meetings Log Report CLI example Meetings Log Report BUI example CLI Meetings Log Report Overbooking Report BUI example Overbooking ReportBUI Overbooking Report Overbooking Report .CSV Billing Report BUI configuration Billing Report .CSV BUI Billing ReportBilling Report BUI example Billing Report contents BIlling Report .CSV example Daily billing report format is as follows Example Description Event examples CS 1000 Call Detail Recording CDR record format Charge Account featureCharge Account key LD 11 Define the Charge Account key for an ICB port CDR example scenarios Maintenance Error ReportBUI Maintenance Error Report Maintenance Error Report BUI example Maintenance Report Error CLI example CLI Maintenance Error Report From Firmware Card UpgradesICB upgrade paths Card Upgrades Keycode security Installing a Pcmcia card into the ICB faceplate slot User community upgrade considerations Planning for an upgradeManaging the user community during an upgrade Procedure Micb Release 2 or Micb Release 3 card upgrade Upgrade proceduresMicb Release 2 or Micb Release 3 card upgrade Port Upgrade Firmware Upgrade ICB Dashboard Card Upgrade window Click Upgrade & Restart Procedure 45 Upgrade the ICB firmware version Procedure Firmware upgrade from ICB card upper socket Procedure Upgrade to single DN access Procedure Firmware upgrade using FTPUpgrade to the single DN access method Click the Submit & Continue button Upgrade from a stand-alone to a dual-card ICBProcedure Stand-alone card to secondary card Procedure Meridian switch configuration changes Procedure Stand-alone card to primary card Appendix a Password security Telnet Access permissionsAccess permissions Access type Description of permissions General Unsuccessful login attempt handlingProcedure Unsuccessful login operation Parameter Range Default value Password parameters summaryDefault login names and passwords Access type Default login name Default password PAdmin/ABreset or abbreviated pa/ab Reset passwordsProcedure Reset forgotten passwords Restart process continues and more lines of text may appear Procedure Use the second-level CLI edit password command CLI change to FTP Password example CLI Password Editor editing sessionPassword example font conventions Save changes Application Port Number Application Protocol Port NumbersApplication Protocol Port Numbers Page Appendix B Product integrity Environmental specificationsICB environmental specifications Regulatory standards SafetySafety regulations Specification Minimum Maximum Temperature Shock Electro-magnetic immunity Electro-magnetic compatibility EMCElectro-magnetic emissions Mtbf FCC Compliance Chairperson DN Command Line InterfaceList of terms Flash memory Firmware Main DN LEN PBX XPM List of terms 553-3001-358/555-4001-135 Standard 02.00 July Page Nortel Integrated Conference Bridge