Service Orders, Acdgrp example | Nortel Networks 553-3001-358

62 Installation and configuration

Service Orders

Add an additional ACD group for the second card.

Figure 21

ACDGRP example

ACDNAME CUSTGRP ACDRNGTH THROUTE NSROUTE PRIOPRO DBG

MAXCQSIZ MAXWAIT ACDMIS MSQS DISTRING OBSWTONE FRCNGTSV

OPTIONS

----------------------------------------------------------------------------

MICB2 BNRRCH 12 OFRT 601 OFRT 601 0 Y 2 0 N N NONE N N (ACDDISP 4) (NONIMCUT ) $

Add additional ACD subgroup information for the second card.

Figure 22

ACDSGRP example

ACDGROUP SUBGROUP RECORDER

--------------------------------------------------------

MICB2 1 NONE

Add additional login IDs for the second card agent logins. These login IDs must be in sequential order.

Figure 23

ACDLOGIN example

LOGINID	CUSTGRP	PSWD		OPTIONS
1234	BNRRCH	N	N	$

Add table DNROUTE to provide DNs for the following:

•second ICB card (for single-card conference and chairperson)

•transfer DN (to transfer conference calls from ICB card 1 to ICB card 2)

•link DN (provides speech path between the two cards)

•62-port Main conference DN

•chairperson DN for ICB card 1

Note: From all of these DNs, part are for the primary card and the rest are for the secondary card. However, when configuring these DNs in the ICB BUI, all dual-card DNs are configured on the primary card.

553-3001-358/555-4001-135 Standard 02.00 July 2006

Image 62

Nortel Networks 553-3001-358, 555-4001-135 manual Service Orders, Acdgrp example, Acdsgrp example, Acdlogin example

Contents

Service Implementation Guide Nortel Integrated Conference BridgePage Nortel Integrated Conference Bridge Page Publication history JulyPage Contents Viii Contents Contents Reports UpgradesAppendix a Password security Appendix B Product integrity Xii Contents 553-3001-358/555-4001-135 Standard 02.00 July Structure About this documentPurpose and audience How to check the version and issue of this document About this document Nortel Networks Communication Server 1000S References in this documentNortel Networks Communication Server CS 2100 or Meridian SL-100 End user documentation Purpose Conference administrationProduct description ICB description Product description ICB conference feature summary System overview Product description Hardware overview On page 22 shows ICB system composition ICB system composition CRT ICB hardware design characteristics ICB hardware list Component Description ICB card description ICB card Pcmcia activity indicator LEDs These LEDs are next to External equipment VT100 type terminal ICB operation Ethernet application Product description Call routing with chairperson access Join the conference using the direct meeting access method Join the conference using the single DN access method Single DN access method one ICB card Single DN access method two ICB cards Expand the conference End the conference Product description Software Engineering guidelinesSystem requirements Meridian SL-100 software packages Hardware specificationsMeridian 1 and CS 1000 software packages Hardware Physical Capacity System capacitySystem compatibility Meridian 1 and Option Automatic call distribution resource allocation CS 2100/Meridian SL-100 system compatibility Engineering guidelines Global internet access example LAN configurationGlobal internet access Source Destination Protocol Firewall access permissionsLAN/intranet access only LAN/intranet access only C-LAN connection World Wide Web LAN/intranet access only E-LAN connection Summary of LAN installation information Testing Installation and configuration Getting started Determine the access method Procedure Prepare for the installationICB installation into card slots Unpack and inspect the equipment CS 1000 configuration Summary LD 23 Assign the ACD DNs for the ICB card Assign ACD DNsLD 23 Define the ACD queue assigned to the ICB card Define Phantom TN blocks LD 11 Configure ICB ports as digital sets Phantom TN definitions LD On page 51 shows a sample LD 20 printout of a built ICB port LD 20 ICB configuration Configure DNs for a dual-card conference LD 23 Configure the main DN for dual-card conferences Sample dialing plan for a 62-port dual-card configuration Trgt Assign CDR data CS 2100/Meridian SL-100 configurationSingle-card configuration LD 15 Define the charge account for CDR data Single-card conference, 10 conferences, 32 ports Configuration procedureProcedure Configure a single-card conference Lninv example Acdgrp example Dnroute example Acdlogin exampleAcdsgrp example Ofrt example Qlen example Ofceng example Installation and configuration Dual-card configuration Dual-card conference, 1 conference, 62 ports Acdgrp example Service OrdersAcdlogin example Acdsgrp example Ofrt example Dnroute exampleAcdrte example Procedure Configure a dual-card conference Subnet mask, the gateway address, and the IP address Step Description ICB installation and configuration proceduresICB installation summary J2 DB-25 pin J1 50-pin Description Procedure Install the Ethernet Adapter cardMaintenance cable Procedure Access the ICB directly Terminal connection through the Ethernet Adapter Procedure Access the ICB remotely using a modem Procedure Access the ICB remotely using a LAN hub DB-9 RS-232 port pin out Procedure Access the ICB directly Option 11C or CSPin male serial connector pin # Signal Description Procedure Install ICB cards Procedure Set up CLI access from the maintenance terminal Procedure Configure initial card parameters using the CLI Overview ICB Installation WizardProcedure Access the administration BUI Http//ICB IP address Conventions Administrator must enter the time zone of the ICB cardBasic Card Settings Installation Wizard Basic Card Settings window Basic Card Settings parameters Operation Access Numbers Installation Wizard Access Numbers window Dual Card Meetings Access Numbers parametersDefine First User Dual Card Meetings parameters Browser user interface Overview Log into the BUI User typesBUI user types User type Description Procedure Login to the BUI ICB home page layout Login dialog box Internet Explorer Main ICB screen Procedure Change your login password Login entry pointLogin password change Login entry BUI Application Fixed title frame Change password windowCustomize the BUI home page and title bar BUI fixed title frame Help window Scheduling BUI navigation flowchart Scheduling BUI Meetings List window Meetings List window super-user’s display Meeting List window fields Field Description Scheduling window General section Field Description General section Scheduling window Schedule a New ConferenceScheduling window fields Default Time section Access Numbers section Calendar icon Free Ports section Scheduling window Free Ports section for a regular meeting Scheduling window Options section Field Description Password sectionOptions section Scheduling window Options section fields Recurrence section General Options section Scheduling Confirmation Scheduling Confirmation window Recurrent Dates Confirmation window Recurrent Conference Verify Result window Chairperson operationsRecurrent Meeting Verify Result window Meeting Control window Field Description Conference section Meeting Control window Active chairpersonMeeting Control window fields Participant’s List section Field Description Chairperson sectionParticipants section Session Management Session Management Control Panel Voting Session Control Panel Chairperson Volume Control Chairperson Volume Control Panel Meeting Control window Chairperson not present Dual-card meeting Participant Volume Control Panel Administration BUIParticipant list volume control Release chairperson control Administration BUI navigation flowchart Icbi Administration BUI ICB Dashboard window ICB Dashboard ICB Dashboard General Settings window SettingsGeneral Settings window General Settings window fields See CS 1000 Call Detail Recording on Default Conference Settings fields Default conferenceICB Dashboard Default Conference Settings Volume Level Settings fields Volume LevelICB Dashboard Volume Level Settings ICB Dashboard Confirmation E-mail Settings Mail template Confirmation E-mail Settings fields BCC Brandline greeting ICB Dashboard Greeting Settings windowCustomize greetings Procedure Replace the brandline greeting Conference-specific greeting ICB Dashboard Company Images window Title Frame Image Procedure Use a customized imageCompany images upload Users List Login Page ImageUsers Column Description ICB Dashboard User List windowUser List table columns Edit a user ICB Dashboard Users Edit User Details window Add new user ICB Dashboard Users Search for a User window ICB Dashboard Users New User windowSearch for a user Import users ICB Dashboard Import Users Confirmation box Call-Out Group List Import Users Confirmation box textCall-out Groups Text line Description Group details ICB Dashboard Call-Out Group List windowCall-Out Group List table columns ICB Dashboard Call-Out Groups Details window Group Members table columns Group Settings Retry parameters ICB Dashboard Call-Out Groups Details Add Members window ICB Dashboard Call-Out Groups Details Edit Members window Add a New Group Permanent Conferences List ICB Dashboard Call-Out Groups New Group Details windowPermanent Conferences ICB Dashboard Permanent Conferences List window New/Edit Permanent Conference ICB Dashboard New/Edit Permanent Conference window Permanent Conference New/Edit parameters Backup Active conference Scheduling and recording featuresTelephone user interface Chairperson features Dial-out TUI operation during an active conference Dial-out Authorization Dial-out Authorization dialing example All ports mute/unmute toggle Group call-out Lock or unlock the conference Count conferees Drop all conferees Chairperson command summaryChairperson commands Drop last dialed conferee Chairperson commands during dial-out call Chairperson dials Order to Chairperson commands during count command Stop or start music Volume control feature operation Adjust the audio volume of a conferenceProcedure Adjust the conference audio volume Help Conferee command summary Conferee features Acquire and release chairperson controlProcedure Acquire/release chairperson control Conferee commands TUI services Schedule a conference Procedure Use the TUI to schedule a conference Record a brandline greeting Record a conference-specific greeting Procedure Use a brandline greetingProcedure Configure a conference-specific greeting Enter the number received in step a Page Microsoft Outlook GUI Microsoft Outlook GUI Publishing the form in Microsoft Outlook Procedure ICB Administrator to get the ICB form Microsoft Outlook GUI Double-click icbf.oft. The Calendar window opens Language form to use Form to use Right-clickCalendar in the Folder List Select Appointment in When posting to this folder, use Removing the ICB files from the Personal Forms Library Select Personal Forms in the Forms Library Click Clear Cash Username and Password Microsoft Outlook Login to the ICB card using Microsoft OutlookProcedure Log into the ICB card using Microsoft Outlook Select Save this password in your password list optional ICB tab window fields Scheduling a new conferenceMicrosoft Outlook ICB tab Schedule a new conference Free Ports view ICB tab window Free Ports view ICB tab window Options section ICB tab window Options section fields Editing an existing conference Scheduling completeConfirmation window Microsoft Outlook GUI Setting a delegate user for Microsoft Outlook Calendar Page Maintenance Maintenance overview Maintenance Problem solving ICB card in the Intelligent Peripheral Equipment Module Updating the Microsoft Outlook GUI ICB form Procedure Clearing the Microsoft Outlook forms CacheProcedure 33 Deleting the forms cache file manually Click Clear Cache Delete the file Frmcache.dat Power Up Self-test Diagnostic toolsICB status LED indicator Item tested Description Signaling TestsICB self-test sequence Command Diagnostic commands Meridian 1/CS 1000 overlay commandsCommands to enable/disable ICB channels Sanity monitoring TCP/IP connectivity test CS 2100/Meridian SL-100 diagnostic commandsCommand Operation performed IPE MAP Level LTP MAP Level Navigating the menus and displaying help CLI command summaryUsing CLI commands Modifying parameters Menu and command Items and commands ICB CLI commandsICB CLI command summary Prompt for which feature can be either advanced or basic Symptoms Diagnosis Solution ICB fault isolation and correctionICB equipment problems Card replacement Procedure Replace a card Error message field formats Error message handlingError messages format Error message procedures Procedure Access the on-line error message analysis tool Procedure Retrieve the entire error message file to a PC Agnr\errors.txt Procedure Configure error message filtering ERR Backup considerations Backup and restore proceduresAdvanced troubleshooting Scheduled backup Section Description ICB Dashboard Scheduled Backup windowScheduled Backup parameters Manual Backup ICB Dashboard Manual Backup window Billing scheduled backup Billing scheduled backup window View Last Backup Details Billing Scheduled Backup parametersView Backup History Log Restore Backup and restore process log Procedure Restore the database from the secondary PcmciaProcedure Restore the database from a backed up ZIP file Maintenance Reports BUI Report Viewer Procedure Displaying reportsReport summary Report Viewer window Short Connection Report BUI example Short Connection ReportBUI Short Connection Report CLI Short Connection Report BUI Meetings Log Report Meetings Log ReportShort Connection Report CLI example Meetings Log Report BUI example CLI Meetings Log Report Meetings Log Report CLI example Overbooking Report BUI example Overbooking ReportBUI Overbooking Report Overbooking Report .CSV BUI configuration Billing Report Billing Report .CSV BUI Billing ReportBilling Report BUI example Billing Report contents Daily billing report format is as follows BIlling Report .CSV example Event examples Example Description CS 1000 Call Detail Recording LD 11 Define the Charge Account key for an ICB port Charge Account featureCharge Account key CDR record format Maintenance Error Report BUI example Maintenance Error ReportBUI Maintenance Error Report CDR example scenarios CLI Maintenance Error Report Maintenance Report Error CLI example Card UpgradesICB upgrade paths From Firmware Card Upgrades Installing a Pcmcia card into the ICB faceplate slot Keycode security User community upgrade considerations Planning for an upgradeManaging the user community during an upgrade Procedure Micb Release 2 or Micb Release 3 card upgrade Upgrade proceduresMicb Release 2 or Micb Release 3 card upgrade Port Upgrade ICB Dashboard Card Upgrade window Firmware Upgrade Procedure 45 Upgrade the ICB firmware version Click Upgrade & Restart Procedure Firmware upgrade from ICB card upper socket Procedure Upgrade to single DN access Procedure Firmware upgrade using FTPUpgrade to the single DN access method Click the Submit & Continue button Upgrade from a stand-alone to a dual-card ICBProcedure Stand-alone card to secondary card Procedure Stand-alone card to primary card Procedure Meridian switch configuration changes Appendix a Password security Access type Description of permissions Access permissionsAccess permissions Telnet General Unsuccessful login attempt handlingProcedure Unsuccessful login operation Access type Default login name Default password Password parameters summaryDefault login names and passwords Parameter Range Default value PAdmin/ABreset or abbreviated pa/ab Reset passwordsProcedure Reset forgotten passwords Procedure Use the second-level CLI edit password command Restart process continues and more lines of text may appear CLI change to FTP Password example CLI Password Editor editing sessionPassword example font conventions Save changes Application Port Number Application Protocol Port NumbersApplication Protocol Port Numbers Page Appendix B Product integrity Environmental specificationsICB environmental specifications Specification Minimum Maximum Temperature Shock SafetySafety regulations Regulatory standards Electro-magnetic immunity Electro-magnetic compatibility EMCElectro-magnetic emissions FCC Compliance Mtbf Chairperson DN Command Line InterfaceList of terms Firmware Flash memory LEN Main DN PBX XPM List of terms 553-3001-358/555-4001-135 Standard 02.00 July Page Nortel Integrated Conference Bridge