Upgrades, ICB upgrade paths, Card | Nortel Networks 555-4001-135

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Upgrades

Purpose

This chapter provides procedures for upgrading your system to ICB Release 4 from previous releases and for upgrading sub-issues of ICB Release 4. The chapter contains the following sections:

•“Overview” on page 211 – introduces the ICB upgrade strategy.

•“Planning for an upgrade” on page 214 – provides information to help prepare for an upgrade.

•“Upgrade procedures” on page 215 – provides system upgrade procedures.

Overview

The ICB Release 4 can be upgraded from MICB Release 2 and MICB Release 3, but not from MICB Release 1. A new board and a new flash card are provided when upgrading. The vintage BC and flash card are replaced in upgrading. The dongle remains. Upgrades cannot be completed over the web. A new keycode is required when upgrading. Table 56 shows the upgrade paths regarding the conversion of hardware and customer data.

Table 56

ICB upgrade paths

From ...				To ...

Firmware		Card	Firmware	Card	Data conversion

MICB Release 1		NT5D51AA	ICB Release 4	NT5D51BC	No

MICB Release 1		NT5D51AB	ICB Release 4	NT5D51BC	No

MICB Release 2		NT5D51AB	ICB Release 4	NT5D51BC	Yes

MICB Release 2		NT5D51AB	ICB Release 4	NT5D51BC	Yes

Nortel Integrated Conference Bridge Service Implementation Guide

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Nortel Networks 555-4001-135, 553-3001-358 manual Upgrades, ICB upgrade paths, From Firmware Card, Data conversion

Contents

Nortel Integrated Conference Bridge Service Implementation GuidePage Nortel Integrated Conference Bridge Page July Publication historyPage Contents Viii Contents Contents Appendix a Password security UpgradesReports Appendix B Product integrity Xii Contents 553-3001-358/555-4001-135 Standard 02.00 July Purpose and audience About this documentStructure About this document How to check the version and issue of this document CS 2100 or Meridian SL-100 References in this documentNortel Networks Communication Server Nortel Networks Communication Server 1000S End user documentation ICB description Conference administrationProduct description Purpose Product description System overview ICB conference feature summary Product description On page 22 shows ICB system composition Hardware overview CRT ICB system composition ICB hardware design characteristics Component Description ICB hardware list ICB card ICB card description External equipment VT100 type terminal Pcmcia activity indicator LEDs These LEDs are next to Ethernet application ICB operation Product description Join the conference using the direct meeting access method Call routing with chairperson access Join the conference using the single DN access method Single DN access method one ICB card Single DN access method two ICB cards End the conference Expand the conference Product description System requirements Engineering guidelinesSoftware Hardware Hardware specificationsMeridian 1 and CS 1000 software packages Meridian SL-100 software packages Meridian 1 and Option System capacitySystem compatibility Physical Capacity CS 2100/Meridian SL-100 system compatibility Automatic call distribution resource allocation Engineering guidelines Global internet access LAN configurationGlobal internet access example LAN/intranet access only Firewall access permissionsSource Destination Protocol World Wide Web LAN/intranet access only C-LAN connection LAN/intranet access only E-LAN connection Testing Summary of LAN installation information Getting started Installation and configuration Unpack and inspect the equipment Procedure Prepare for the installationICB installation into card slots Determine the access method Summary CS 1000 configuration Define Phantom TN blocks Assign ACD DNsLD 23 Define the ACD queue assigned to the ICB card LD 23 Assign the ACD DNs for the ICB card Phantom TN definitions LD LD 11 Configure ICB ports as digital sets On page 51 shows a sample LD 20 printout of a built ICB port LD 20 ICB configuration Configure DNs for a dual-card conference LD 23 Configure the main DN for dual-card conferences Trgt Sample dialing plan for a 62-port dual-card configuration LD 15 Define the charge account for CDR data CS 2100/Meridian SL-100 configurationSingle-card configuration Assign CDR data Procedure Configure a single-card conference Configuration procedureSingle-card conference, 10 conferences, 32 ports Acdgrp example Lninv example Ofrt example Acdlogin exampleAcdsgrp example Dnroute example Ofceng example Qlen example Installation and configuration Dual-card configuration Dual-card conference, 1 conference, 62 ports Acdsgrp example Service OrdersAcdlogin example Acdgrp example Acdrte example Dnroute exampleOfrt example Subnet mask, the gateway address, and the IP address Procedure Configure a dual-card conference ICB installation summary ICB installation and configuration proceduresStep Description Maintenance cable Procedure Install the Ethernet Adapter cardJ2 DB-25 pin J1 50-pin Description Terminal connection through the Ethernet Adapter Procedure Access the ICB directly Procedure Access the ICB remotely using a LAN hub Procedure Access the ICB remotely using a modem Pin male serial connector pin # Signal Description Procedure Access the ICB directly Option 11C or CSDB-9 RS-232 port pin out Procedure Install ICB cards Procedure Configure initial card parameters using the CLI Procedure Set up CLI access from the maintenance terminal Http//ICB IP address ICB Installation WizardProcedure Access the administration BUI Overview Basic Card Settings Administrator must enter the time zone of the ICB cardConventions Basic Card Settings parameters Installation Wizard Basic Card Settings window Operation Installation Wizard Access Numbers window Access Numbers Define First User Access Numbers parametersDual Card Meetings Dual Card Meetings parameters Overview Browser user interface User type Description User typesBUI user types Log into the BUI ICB home page layout Procedure Login to the BUI Main ICB screen Login dialog box Internet Explorer Login entry BUI Application Login entry pointLogin password change Procedure Change your login password Customize the BUI home page and title bar Change password windowFixed title frame Help window BUI fixed title frame Scheduling BUI Scheduling BUI navigation flowchart Meetings List window super-user’s display Meetings List window Field Description Meeting List window fields General section Scheduling window Scheduling window fields Scheduling window Schedule a New ConferenceField Description General section Time section Default Calendar icon Access Numbers section Scheduling window Free Ports section for a regular meeting Free Ports section Scheduling window Options section fields Field Description Password sectionOptions section Scheduling window Options section General Options section Recurrence section Scheduling Confirmation Recurrent Dates Confirmation window Scheduling Confirmation window Meeting Control window Chairperson operationsRecurrent Meeting Verify Result window Recurrent Conference Verify Result window Meeting Control window fields Meeting Control window Active chairpersonField Description Conference section Participants section Field Description Chairperson sectionParticipant’s List section Session Management Control Panel Session Management Voting Session Control Panel Chairperson Volume Control Panel Chairperson Volume Control Dual-card meeting Meeting Control window Chairperson not present Release chairperson control Administration BUIParticipant list volume control Participant Volume Control Panel Icbi Administration BUI navigation flowchart ICB Dashboard Administration BUI ICB Dashboard window General Settings window SettingsICB Dashboard General Settings window See CS 1000 Call Detail Recording on General Settings window fields ICB Dashboard Default Conference Settings Default conferenceDefault Conference Settings fields ICB Dashboard Volume Level Settings Volume LevelVolume Level Settings fields Mail template ICB Dashboard Confirmation E-mail Settings BCC Confirmation E-mail Settings fields Customize greetings ICB Dashboard Greeting Settings windowBrandline greeting Conference-specific greeting Procedure Replace the brandline greeting Company images upload Procedure Use a customized imageICB Dashboard Company Images window Title Frame Image Users Login Page ImageUsers List User List table columns ICB Dashboard User List windowColumn Description Edit a user Add new user ICB Dashboard Users Edit User Details window Search for a user ICB Dashboard Users New User windowICB Dashboard Users Search for a User window ICB Dashboard Import Users Confirmation box Import users Text line Description Import Users Confirmation box textCall-out Groups Call-Out Group List Call-Out Group List table columns ICB Dashboard Call-Out Group List windowGroup details Group Members table columns ICB Dashboard Call-Out Groups Details window Group Settings Retry parameters ICB Dashboard Call-Out Groups Details Add Members window ICB Dashboard Call-Out Groups Details Edit Members window Add a New Group Permanent Conferences ICB Dashboard Call-Out Groups New Group Details windowPermanent Conferences List New/Edit Permanent Conference ICB Dashboard Permanent Conferences List window ICB Dashboard New/Edit Permanent Conference window Permanent Conference New/Edit parameters Backup Telephone user interface Scheduling and recording featuresActive conference TUI operation during an active conference Chairperson features Dial-out Dial-out Authorization All ports mute/unmute toggle Dial-out Authorization dialing example Group call-out Count conferees Lock or unlock the conference Drop last dialed conferee Chairperson command summaryChairperson commands Drop all conferees Chairperson dials Order to Chairperson commands during dial-out call Stop or start music Chairperson commands during count command Help Adjust the audio volume of a conferenceProcedure Adjust the conference audio volume Volume control feature operation Conferee commands Conferee features Acquire and release chairperson controlProcedure Acquire/release chairperson control Conferee command summary Schedule a conference TUI services Record a brandline greeting Procedure Use the TUI to schedule a conference Procedure Configure a conference-specific greeting Procedure Use a brandline greetingRecord a conference-specific greeting Enter the number received in step a Page Microsoft Outlook GUI Publishing the form in Microsoft Outlook Microsoft Outlook GUI Procedure ICB Administrator to get the ICB form Microsoft Outlook GUI Double-click icbf.oft. The Calendar window opens Right-clickCalendar in the Folder List Language form to use Form to use Removing the ICB files from the Personal Forms Library Select Appointment in When posting to this folder, use Click Clear Cash Select Personal Forms in the Forms Library Select Save this password in your password list optional Login to the ICB card using Microsoft OutlookProcedure Log into the ICB card using Microsoft Outlook Username and Password Microsoft Outlook Microsoft Outlook ICB tab Schedule a new conference Scheduling a new conferenceICB tab window fields Free Ports view ICB tab window Free Ports view ICB tab window Options section ICB tab window Options section fields Confirmation window Scheduling completeEditing an existing conference Microsoft Outlook GUI Setting a delegate user for Microsoft Outlook Calendar Page Maintenance overview Maintenance Maintenance ICB card in the Intelligent Peripheral Equipment Module Problem solving Click Clear Cache Procedure Clearing the Microsoft Outlook forms CacheProcedure 33 Deleting the forms cache file manually Updating the Microsoft Outlook GUI ICB form Delete the file Frmcache.dat ICB status LED indicator Diagnostic toolsPower Up Self-test ICB self-test sequence Signaling TestsItem tested Description Sanity monitoring Diagnostic commands Meridian 1/CS 1000 overlay commandsCommands to enable/disable ICB channels Command LTP MAP Level CS 2100/Meridian SL-100 diagnostic commandsCommand Operation performed IPE MAP Level TCP/IP connectivity test Modifying parameters CLI command summaryUsing CLI commands Navigating the menus and displaying help ICB CLI command summary ICB CLI commandsMenu and command Items and commands Prompt for which feature can be either advanced or basic ICB equipment problems ICB fault isolation and correctionSymptoms Diagnosis Solution Procedure Replace a card Card replacement Error messages format Error message handlingError message field formats Procedure Access the on-line error message analysis tool Error message procedures Agnr\errors.txt Procedure Retrieve the entire error message file to a PC ERR Procedure Configure error message filtering Advanced troubleshooting Backup and restore proceduresBackup considerations Scheduled backup Scheduled Backup parameters ICB Dashboard Scheduled Backup windowSection Description ICB Dashboard Manual Backup window Manual Backup Billing scheduled backup window Billing scheduled backup Restore Billing Scheduled Backup parametersView Backup History Log View Last Backup Details Procedure Restore the database from a backed up ZIP file Procedure Restore the database from the secondary PcmciaBackup and restore process log Maintenance Reports Report Viewer window Procedure Displaying reportsReport summary BUI Report Viewer CLI Short Connection Report Short Connection ReportBUI Short Connection Report Short Connection Report BUI example Short Connection Report CLI example Meetings Log ReportBUI Meetings Log Report Meetings Log Report CLI example Meetings Log Report BUI example CLI Meetings Log Report BUI Overbooking Report Overbooking ReportOverbooking Report BUI example Overbooking Report .CSV Billing Report BUI configuration Billing Report BUI example BUI Billing ReportBilling Report .CSV Billing Report contents BIlling Report .CSV example Daily billing report format is as follows Example Description Event examples CS 1000 Call Detail Recording CDR record format Charge Account featureCharge Account key LD 11 Define the Charge Account key for an ICB port CDR example scenarios Maintenance Error ReportBUI Maintenance Error Report Maintenance Error Report BUI example Maintenance Report Error CLI example CLI Maintenance Error Report From Firmware Card UpgradesICB upgrade paths Card Upgrades Keycode security Installing a Pcmcia card into the ICB faceplate slot Managing the user community during an upgrade Planning for an upgradeUser community upgrade considerations Micb Release 2 or Micb Release 3 card upgrade Upgrade proceduresProcedure Micb Release 2 or Micb Release 3 card upgrade Port Upgrade Firmware Upgrade ICB Dashboard Card Upgrade window Click Upgrade & Restart Procedure 45 Upgrade the ICB firmware version Procedure Firmware upgrade from ICB card upper socket Upgrade to the single DN access method Procedure Firmware upgrade using FTPProcedure Upgrade to single DN access Procedure Stand-alone card to secondary card Upgrade from a stand-alone to a dual-card ICBClick the Submit & Continue button Procedure Meridian switch configuration changes Procedure Stand-alone card to primary card Appendix a Password security Telnet Access permissionsAccess permissions Access type Description of permissions Procedure Unsuccessful login operation Unsuccessful login attempt handlingGeneral Parameter Range Default value Password parameters summaryDefault login names and passwords Access type Default login name Default password Procedure Reset forgotten passwords Reset passwordsPAdmin/ABreset or abbreviated pa/ab Restart process continues and more lines of text may appear Procedure Use the second-level CLI edit password command Password example font conventions CLI Password Editor editing sessionCLI change to FTP Password example Save changes Application Protocol Port Numbers Application Protocol Port NumbersApplication Port Number Page ICB environmental specifications Environmental specificationsAppendix B Product integrity Regulatory standards SafetySafety regulations Specification Minimum Maximum Temperature Shock Electro-magnetic emissions Electro-magnetic compatibility EMCElectro-magnetic immunity Mtbf FCC Compliance List of terms Command Line InterfaceChairperson DN Flash memory Firmware Main DN LEN PBX XPM List of terms 553-3001-358/555-4001-135 Standard 02.00 July Page Nortel Integrated Conference Bridge