Maintenance 187
Nortel Integrated Conference Bridge Service Implementation Guide
Advanced troubleshooting
The ICB provides the following tools for technicians to troubleshoot and
debug problems based on error messages:
•Automatic trace back – the system prints an automatic trace back
list of predefined error codes. This feature helps software designers
solve errors.
•Automatic E-mail notification – the system can send an E-mail
notification containing a predefined list of error codes to the
administrator, or other address.
•Automatic card restart – ICB restarts can be performed for a
predefined list of error codes. This feature enhances automatic
recovery.
Note: All the actions defined above can be limited to a predefined
number of occurrences, with a separate limit for each action.
Backup and restore procedures
Files can be backed up and restored from either the CLI or the
Administration BUI.
Backup
An administrator schedules the backup from the administration BUI.
Tab le 4 9 shows the items to consider when scheduling an automatic
backup. Some of these items also apply to an immediate backup.
Tabl e 49
Backup considerations
Item Description
Content Specify which of the following items to backup (the default is never; that is, no backup;
however, if another option is selected in the “Schedule” section the default contents is
data only):
•Data – configuration, brandline greeting, and scheduling data (future conferences).
•Reports – includes error logs.
•Customized greetings – greetings for future meetings. Note, because this item
can reach a large file size, a technician may prefer to exclude it.
Time The database can be backed up immediately, or scheduled as a daily, weekly or
monthly backup. For scheduled backups, determine the:
• hour of the backup (hours only, no minutes)
• day of the week, if weekly
• day of the month, if monthly (1-28 only)