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Polycom RMX 1000, 3150-16966-002 manual Appendix a Connection Failure Diagnosis, 17-1

Models: RMX 1000 3150-16966-002

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Appendix A: Connection Failure Diagnosis

When a participant failed to connect to a conference or was disconnected from a conference, the Connection Status page of Participant Properties pages appears, listing the cause and more details about the connection failure. When possible, it also provides you the possible solutions.

This appendix lists the causes that may be shown in Call Disconnected Cause and the corresponding descriptions.

Table 17-1Description for Disconnection Failure

Parameter

Description

	CALL_REJECT_GK	Call rejected by the
	CALL_REJECT_GK	gatekeeper
		gatekeeper

	NO_NET_CONNECTION	Network connection failed

	RESOURCE_DEFICIENCY	No enough resources

	NETWORK_ERROR	Network error

	CALL_REJECT_NO_ANSWER	No answer to the call

	CALL_REJECT_BUSY	The line is busy

	CALL_REJECT_IMMEDIATELY	Call rejected

		Non-encrypted endpoints
	NON_ENCRYPT_TERM_JOIN_ENCRYPT_MEETING	are not allowed to join an
		encrypted conference

	ENDPOINT_HANGUP	The endpoint hangs up
	ENDPOINT_HANGUP	initiatively
		initiatively

	Operator_DISCONNECT	Disconnected by the
	Operator_DISCONNECT	administrator
		administrator

17-1

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Polycom RMX 1000, 3150-16966-002 manual Appendix a Connection Failure Diagnosis, 17-1

Contents

Polycom RMX 1000 System User Guide USA Compliant with European Battery Directive 2006/66/EC Regulatory NoticesTable of Contents Table of Contents Iii Table of Contents Polycom RMX 1000 User Guide Page System Overview RMXRMX RMX1000 RMX Web Client IP PhoneRMX 1000 Main Features Video DisplayConferencing Capabilities and Options IVR-Enabled ConferencingRecording Link On Demand ConferencingUser Interfaces Full Integration with CMASystem Overview First Time Installation and Configuration Hardware Installation and SetupObtaining Network Information Configuration PreparationsObtaining Product Activation Key First Time Configuration Connect PC to RMXLogging in to Web User Interface 4RMX 1000 Discover Tool InterfaceModify the Default IP address 5Logging in to the RMX 1000 Web InterfaceParameter Description MTU Size Configuring Other Network Options OptionalLAN Speed Router IP AddressPrimary Alternate IP Network TypeRegister to Gatekeeper GatekeeperRegister to Server System H.323 AliasTransport Type PrimarySynchronizing System Time 11 RMX TimePolycom RMX 1000 User Guide Page RMX 1000 Screen Components Basic OperationUser Rights View 1List of User RightsSystem Operations RMX Management Pane LayoutConference List List PaneAddress Book Common OperationsList Sorting Pane Sizing Confirm/CancelRight-click Shortcut Menu Shortcut Windows OperationsStarting a Conference from the Conferences Pane Starting a ConferenceTo start a conference from the Conferences pane 2Dial-in String Rule for H.323 Endpoints Registered to GK EndpointFor example Scenario Dial-in StringSIP Endpoint 3Dial-in String Rule for H.323 Endpoints Unregistered to GK4Dial-in String Rule for SIP Endpoints Registered to Server Dialing method between H.323 and SIP Participants TEL URIEndpoint Connecting to a Conference-Dialing MethodsSIP Endpoint For example Conference Profiles Defining a Conference Profile 1Default Conference ProfilesProfile Name Parameter General Settings Video Quality 3Video Quality Setup Defining People Video Quality To define the video quality of video switching conferenceTo define the video quality of CP conference Video Settings Defining Content Video Quality4Video Settings To set automatic layoutTo specify a fixed layout Conference Skin Settings9Default Rule of Automatic Layout Number of Participants Multi-screen LayoutConference Recording 11Parameter Description of Conference SkinOr Dtmf function. For more information, see Recording 12Conference Recording ConfigurationRecording indicator icon to inform participants that Control13Description of Message Overlay Setting Parameters Message OverlaySite Name Advanced OptionsDeleting a Profile Setting a Default ProfileModifying a Profile ProfileRecording Setup Recording Link1Parameter Description for Recording Link General Dtmf Code SettingRSS 2000 IP Recording Control 2Parameter Description for Recording Link Dtmf CodesRecording Properties Meeting Rooms Creating a Meeting RoomGeneral Settings To add a participant from the address book to the list Participant setupTo create a participant in the list ChairpersonDeleting a Meeting Room Modifying a Meeting RoomOther Information Reservations Views ReservationsCalendar View To view the reservations per week Switching Calendar ModesList View To view the reservations per dayReserving a One-Time Conference Adding a ReservationTo reserve a conference Reserving a Daily Conference 2Parameter Description for Reservation Setup DailyReserving a Weekly Conference Reserving a Monthly Conference 3Parameter Description for Reservation Setup Weekly4Parameter Description for Reservation Setup Monthly Started at the specified time on every Monday and FridayTo modify the parameters of a reservation Modifying a ReservationDeleting a Reservation Deleting a ReservationAddress Book Adding a Participant to the Local Directory Creating a Participant in the Address BookSelect the network communication protocol used when 1Configuration Description of New Participants GeneralRelated alias Example of cascading configuration 3Cascading Configuration RMXVolume Advanced Setting2Configuration Description of New Participants Advanced Broadcast / ListenAdding a Participant from an Ongoing Conference Defining a Participant GroupTo define a group Importing and Exporting the Local Directory Modifying a Participant/GroupDeleting a Participant/Group Exporting the Local Directory3GAB Configuration Parameters Directory ServiceConfiguring Directory Service GAB Server4LDAP Configuration Parameters Ldap Server5Function Definitions of Global Directory Buttons Viewing the Global DirectoryButton Function Searching Directory Entries Page Viewing Conferences List Pane Conference/Participant MonitoringConference Monitoring Parameter Conference InformationPreviewing the Conference Viewing Conference ParametersConference Control Changing End TimeLocking/unlocking a Conference Setting the Talk Hold TimeChanging Conference and Chairperson Passwords Changing Conference layoutTo set automatic screen layout To select a conference video modeSet the layout To set fixed screen layout2Setting Message Overlay Setting the Conference Message OverlaySetting the Site Name To set a message overlayTo set the site name Participant MonitoringViewing Participant List 3Description of Participant List ParametersVideo AudioCannot hear the audio of other conference sites Conference is suspendedParticipant Control Viewing Participant PropertiesButton Name Description Control Operations Setting Conference Layout for Participant’s EndpointTo define the screen layout of each participant To move a participant Setting Message Overlay for an EndpointMove a Participant between Conferences To set a message overlay for a participant’s endpointPolycom RMX 1000 User Guide Page Users and Connections 10-1Defining New User User List10-2 Deleting User Modifying User Password10-3 Viewing User Connection 10-4IP Service Settings 11-1LAN Setting 11-2Obtain DNS Server Routers11-3 Preferred/AlternateGatekeeper 11-4SIP Server 11-511-6 Server AddressQoS 5QoS Parameter SettingsEnable 11-7Type Ports11-8 Audio / VideoFixed Ports 6Description of Port Settings11-9 TCP/UDP Ports from11-10 Mail AccountIVR Service 12-11Factory IVR Information Default IVR Information12-2 IVR Information Prompt Message DescriptionReplace the IVR information Customizing IVR Information12-3 Recording an Audio Message To define the format settings for audio messages12-4 12-5 3Properties for Sound Dialog BoxTo record a new audio message 12-612-7 Page CDR Files 13-1Viewing CDR Records 13-21Parameter Description of CDR Saving CDR Records13-3 Reserved DurationPage 14-1 RMX UtilitiesSystem Alerts Time14-2 323/SIP LinkSystem Time 2H.323 Link Status DescriptionCustomization 14-3Modifying Language Setting System NameSetting Skins 14-4Welcome Message Login Screen14-5 Personal SkinsConfiguring the SSL Certificate Security Setting14-6 14-7 4SSL Configuration for Certificate RequestDays Valid Setting the Agent Snmp Setting14-8 Setting Traps 14-9Product Activation Need to configure Trap Destinations and Community Name14-10 10Product Activation 11License InformationSoftware Management Logger Diagnostics Files14-12 Restoring Configuration/Reservation Backup Configuration/Reservation14-13 14-14 Setting DescriptionResources Report 7Resources ReportUpgrading from Version 1.1 to Version Device Upgrade14-15 To start up the RMX 1000 system in the rescue mode System Recovery14-16 18Console Interface Rebooting 19Console Interface Highlighting RescueTo use the RMX 1000 Rescue tool to reload software packages 14-18Activating the Upgraded System 14-1914-20 24License InformationService Name Status Indication Signaling and Hardware MonitoringSignaling Monitoring 15-115-2 Directory ServiceHardware Monitor SIP ServerUnit Normal Range 15-32Normal Range of the Hardware Status Celsius degreePage Personal Conference Manager PCM 16-116-2 Introduction to PCM InterfacesViewing the PCM Interface Status Description2FECC Control Keys Definitions of Dtmf & Fecc Keys16-3 Fecc Token DescriptionTo create an instant conference PCM OperationsCreating a Conference 16-4Select the conference to join from the conference list Entering an Existing Conference16-5 Directly enter the conference ID 16-6To change the layout on the participants endpoint screen Conference Control for Regular ParticipantsClick & View 16-7To control the camera from a far end Camera Control16-8 Become Chairperson Chairperson Conference ControlVideo Force To become the chairpersonTo invite a participant to join Inviting Participant16-10 16-11 Participant mute/status5Status Legend Descriptions Disconnect Participant Recording a ConferenceTerminate Conference Appendix a Connection Failure Diagnosis 17-1Page HyperTerminal Parameters Appendix B Telnet/Terminal CommandsLogin 18-1Exit Command IntroductionHelp 18-2Restore Password Idle Timeout SettingReboot Device Restore System ConfigurationLPR Setting Clean Key CodeTelnet Setting Password Modification4Network Setting Parameters LAN Interface Connection Rate Network Setting3Network Setting Parameters LAN Interface IP Address 18-518-6 19-1 Appendix C GlossaryAbbreviation/Term Explanation 19-2 QoS 19-3Participant High Definition HDPage 1Third Party Licenses Third Party Software Licenses20-1 Software Source Name License Type License URL20-2