Appendix a Connection Failure Diagnosis, 17-1 | Polycom RMX 1000

17

Appendix A: Connection Failure Diagnosis

When a participant failed to connect to a conference or was disconnected from a conference, the Connection Status page of Participant Properties pages appears, listing the cause and more details about the connection failure. When possible, it also provides you the possible solutions.

This appendix lists the causes that may be shown in Call Disconnected Cause and the corresponding descriptions.

Table 17-1Description for Disconnection Failure

Parameter

Description

	CALL_REJECT_GK	Call rejected by the
	CALL_REJECT_GK	gatekeeper
		gatekeeper

	NO_NET_CONNECTION	Network connection failed

	RESOURCE_DEFICIENCY	No enough resources

	NETWORK_ERROR	Network error

	CALL_REJECT_NO_ANSWER	No answer to the call

	CALL_REJECT_BUSY	The line is busy

	CALL_REJECT_IMMEDIATELY	Call rejected

		Non-encrypted endpoints
	NON_ENCRYPT_TERM_JOIN_ENCRYPT_MEETING	are not allowed to join an
		encrypted conference

	ENDPOINT_HANGUP	The endpoint hangs up
	ENDPOINT_HANGUP	initiatively
		initiatively

	Operator_DISCONNECT	Disconnected by the
	Operator_DISCONNECT	administrator
		administrator

17-1

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Polycom RMX 1000, 3150-16966-002 manual Appendix a Connection Failure Diagnosis, 17-1

Contents

Polycom RMX 1000 System User Guide USA Compliant with European Battery Directive 2006/66/EC Regulatory Notices Table of Contents Table of Contents Iii Table of Contents Polycom RMX 1000 User Guide Page System Overview RMX RMX RMX1000 RMX Web Client IP Phone RMX 1000 Main Features Video Display Conferencing Capabilities and Options IVR-Enabled ConferencingRecording Link On Demand Conferencing User Interfaces Full Integration with CMA System Overview First Time Installation and Configuration Hardware Installation and Setup Obtaining Network Information Configuration PreparationsObtaining Product Activation Key First Time Configuration Connect PC to RMX Logging in to Web User Interface 4RMX 1000 Discover Tool Interface Modify the Default IP address 5Logging in to the RMX 1000 Web Interface Parameter Description MTU Size Configuring Other Network Options OptionalLAN Speed Router IP Address Primary Alternate IP Network TypeRegister to Gatekeeper Gatekeeper Register to Server System H.323 AliasTransport Type Primary Synchronizing System Time 11 RMX Time Polycom RMX 1000 User Guide Page RMX 1000 Screen Components Basic OperationUser Rights View 1List of User RightsSystem Operations RMX Management Pane LayoutConference List List Pane Address Book Common OperationsList Sorting Pane Sizing Confirm/CancelRight-click Shortcut Menu Shortcut Windows Operations Starting a Conference from the Conferences Pane Starting a ConferenceTo start a conference from the Conferences pane 2Dial-in String Rule for H.323 Endpoints Registered to GK EndpointFor example Scenario Dial-in String SIP Endpoint 3Dial-in String Rule for H.323 Endpoints Unregistered to GK 4Dial-in String Rule for SIP Endpoints Registered to Server Dialing method between H.323 and SIP Participants TEL URI Endpoint Connecting to a Conference-Dialing MethodsSIP Endpoint For example Conference Profiles Defining a Conference Profile 1Default Conference ProfilesProfile Name Parameter General Settings Video Quality 3Video Quality Setup Defining People Video Quality To define the video quality of video switching conferenceTo define the video quality of CP conference Video Settings Defining Content Video Quality 4Video Settings To set automatic layout To specify a fixed layout Conference Skin Settings9Default Rule of Automatic Layout Number of Participants Multi-screen Layout Conference Recording 11Parameter Description of Conference Skin Or Dtmf function. For more information, see Recording 12Conference Recording ConfigurationRecording indicator icon to inform participants that Control 13Description of Message Overlay Setting Parameters Message Overlay Site Name Advanced Options Deleting a Profile Setting a Default ProfileModifying a Profile Profile Recording Setup Recording Link 1Parameter Description for Recording Link General Dtmf Code SettingRSS 2000 IP Recording Control 2Parameter Description for Recording Link Dtmf Codes Recording Properties Meeting Rooms Creating a Meeting Room General Settings To add a participant from the address book to the list Participant setupTo create a participant in the list Chairperson Deleting a Meeting Room Modifying a Meeting RoomOther Information Reservations Views ReservationsCalendar View To view the reservations per week Switching Calendar ModesList View To view the reservations per day Reserving a One-Time Conference Adding a ReservationTo reserve a conference Reserving a Daily Conference 2Parameter Description for Reservation Setup DailyReserving a Weekly Conference Reserving a Monthly Conference 3Parameter Description for Reservation Setup Weekly4Parameter Description for Reservation Setup Monthly Started at the specified time on every Monday and Friday To modify the parameters of a reservation Modifying a ReservationDeleting a Reservation Deleting a Reservation Address Book Adding a Participant to the Local Directory Creating a Participant in the Address Book Select the network communication protocol used when 1Configuration Description of New Participants GeneralRelated alias Example of cascading configuration 3Cascading Configuration RMX Volume Advanced Setting2Configuration Description of New Participants Advanced Broadcast / Listen Adding a Participant from an Ongoing Conference Defining a Participant GroupTo define a group Importing and Exporting the Local Directory Modifying a Participant/GroupDeleting a Participant/Group Exporting the Local Directory 3GAB Configuration Parameters Directory ServiceConfiguring Directory Service GAB Server 4LDAP Configuration Parameters Ldap Server 5Function Definitions of Global Directory Buttons Viewing the Global DirectoryButton Function Searching Directory Entries Page Viewing Conferences List Pane Conference/Participant MonitoringConference Monitoring Parameter Conference Information Previewing the Conference Viewing Conference ParametersConference Control Changing End Time Locking/unlocking a Conference Setting the Talk Hold TimeChanging Conference and Chairperson Passwords Changing Conference layout To set automatic screen layout To select a conference video modeSet the layout To set fixed screen layout 2Setting Message Overlay Setting the Conference Message OverlaySetting the Site Name To set a message overlay To set the site name Participant MonitoringViewing Participant List 3Description of Participant List Parameters Video AudioCannot hear the audio of other conference sites Conference is suspended Participant Control Viewing Participant PropertiesButton Name Description Control Operations Setting Conference Layout for Participant’s EndpointTo define the screen layout of each participant To move a participant Setting Message Overlay for an EndpointMove a Participant between Conferences To set a message overlay for a participant’s endpoint Polycom RMX 1000 User Guide Page Users and Connections 10-1 Defining New User User List10-2 Deleting User Modifying User Password10-3 Viewing User Connection 10-4 IP Service Settings 11-1 LAN Setting 11-2 Obtain DNS Server Routers11-3 Preferred/Alternate Gatekeeper 11-4 SIP Server 11-5 11-6 Server Address QoS 5QoS Parameter SettingsEnable 11-7 Type Ports11-8 Audio / Video Fixed Ports 6Description of Port Settings11-9 TCP/UDP Ports from 11-10 Mail Account IVR Service 12-1 1Factory IVR Information Default IVR Information12-2 IVR Information Prompt Message Description Replace the IVR information Customizing IVR Information12-3 Recording an Audio Message To define the format settings for audio messages12-4 12-5 3Properties for Sound Dialog Box To record a new audio message 12-6 12-7 Page CDR Files 13-1 Viewing CDR Records 13-2 1Parameter Description of CDR Saving CDR Records13-3 Reserved DurationPage 14-1 RMX UtilitiesSystem Alerts Time 14-2 323/SIP LinkSystem Time 2H.323 Link Status Description Customization 14-3 Modifying Language Setting System NameSetting Skins 14-4 Welcome Message Login Screen14-5 Personal Skins Configuring the SSL Certificate Security Setting14-6 14-7 4SSL Configuration for Certificate RequestDays Valid Setting the Agent Snmp Setting14-8 Setting Traps 14-9 Product Activation Need to configure Trap Destinations and Community Name14-10 10Product Activation 11License Information Software Management Logger Diagnostics Files14-12 Restoring Configuration/Reservation Backup Configuration/Reservation14-13 14-14 Setting DescriptionResources Report 7Resources Report Upgrading from Version 1.1 to Version Device Upgrade14-15 To start up the RMX 1000 system in the rescue mode System Recovery14-16 18Console Interface Rebooting 19Console Interface Highlighting Rescue To use the RMX 1000 Rescue tool to reload software packages 14-18 Activating the Upgraded System 14-19 14-20 24License Information Service Name Status Indication Signaling and Hardware MonitoringSignaling Monitoring 15-1 15-2 Directory ServiceHardware Monitor SIP Server Unit Normal Range 15-32Normal Range of the Hardware Status Celsius degreePage Personal Conference Manager PCM 16-1 16-2 Introduction to PCM InterfacesViewing the PCM Interface Status Description 2FECC Control Keys Definitions of Dtmf & Fecc Keys16-3 Fecc Token Description To create an instant conference PCM OperationsCreating a Conference 16-4 Select the conference to join from the conference list Entering an Existing Conference16-5 Directly enter the conference ID 16-6 To change the layout on the participants endpoint screen Conference Control for Regular ParticipantsClick & View 16-7 To control the camera from a far end Camera Control16-8 Become Chairperson Chairperson Conference ControlVideo Force To become the chairperson To invite a participant to join Inviting Participant16-10 16-11 Participant mute/status5Status Legend Descriptions Disconnect Participant Recording a ConferenceTerminate Conference Appendix a Connection Failure Diagnosis 17-1Page HyperTerminal Parameters Appendix B Telnet/Terminal CommandsLogin 18-1 Exit Command IntroductionHelp 18-2 Restore Password Idle Timeout SettingReboot Device Restore System Configuration LPR Setting Clean Key CodeTelnet Setting Password Modification 4Network Setting Parameters LAN Interface Connection Rate Network Setting3Network Setting Parameters LAN Interface IP Address 18-5 18-6 19-1 Appendix C GlossaryAbbreviation/Term Explanation 19-2 QoS 19-3Participant High Definition HDPage 1Third Party Licenses Third Party Software Licenses20-1 Software Source Name License Type License URL 20-2