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Polycom 3150-16966-002 System Recovery, To start up the RMX 1000 system in the rescue mode, 14-16

Models: RMX 1000 3150-16966-002

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Chapter 14 – RMX Utilities

Activating the Upgraded System section for further operations.

If the upgrade failed due to restarting the system by mistake, move on to the following section for rescuing information.

System Recovery

The following step is required before initiating an RMA (Return Material Authorization) or DOA (Damage on Arrival) Process with Polycom Support team.

In the rare scenario where the upgrade fails (Due to the fact that accidently, a reset was done between the two upgrade files uploading or any other reason), you can restore the upgrade by the following procedures:

1Start up the RMX 1000 system in the rescue mode via HyperTerminal.

2Use the RMX 1000 Rescue utility located in the CD (or you can contact Polycom Support team) to reload software packages.

Each of these steps is described in the following sections.

To start up the RMX 1000 system in the rescue mode:

1Use the RS232 serial cable to connect the serial port of RMX 1000 and the user’s PC.

2Run the HyperTerminal in the PC and set the parameters as below:

―Port: COM1 (confirm on the basis of the port used on the PC)

―Baud rate: 115200 bps

―Data: 8

―Parity: none

―Stop bit: 1

3In the Console session, press the Enter key. The login interface appears. Now enter the login password and press the Enter key. The default password is POLYCOM(case sensitive).

Figure 14-17Console Interface - Login

4Enter the command Reboot and then Y to confirm. You can also restart

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Polycom 3150-16966-002 manual System Recovery, To start up the RMX 1000 system in the rescue mode, 14-16

Contents

Polycom RMX 1000 System User Guide USA Regulatory Notices Compliant with European Battery Directive 2006/66/ECTable of Contents Table of Contents Iii Table of Contents Polycom RMX 1000 User Guide Page RMX System OverviewRMX Web Client IP Phone RMX RMX1000Video Display RMX 1000 Main FeaturesRecording Link IVR-Enabled ConferencingConferencing Capabilities and Options On Demand ConferencingFull Integration with CMA User InterfacesSystem Overview Hardware Installation and Setup First Time Installation and ConfigurationObtaining Network Information Configuration PreparationsObtaining Product Activation Key Connect PC to RMX First Time Configuration4RMX 1000 Discover Tool Interface Logging in to Web User Interface5Logging in to the RMX 1000 Web Interface Modify the Default IP addressParameter Description LAN Speed Configuring Other Network Options OptionalMTU Size Router IP AddressRegister to Gatekeeper IP Network TypePrimary Alternate GatekeeperTransport Type System H.323 AliasRegister to Server Primary11 RMX Time Synchronizing System TimePolycom RMX 1000 User Guide Page RMX 1000 Screen Components Basic OperationUser Rights View 1List of User RightsSystem Operations Conference List Pane LayoutRMX Management List PaneAddress Book Common OperationsList Sorting Right-click Shortcut Menu Confirm/CancelPane Sizing Shortcut Windows OperationsStarting a Conference from the Conferences Pane Starting a ConferenceTo start a conference from the Conferences pane For example Endpoint2Dial-in String Rule for H.323 Endpoints Registered to GK Scenario Dial-in String3Dial-in String Rule for H.323 Endpoints Unregistered to GK SIP Endpoint4Dial-in String Rule for SIP Endpoints Registered to Server TEL URI Dialing method between H.323 and SIP ParticipantsEndpoint Connecting to a Conference-Dialing MethodsSIP Endpoint For example Conference Profiles Defining a Conference Profile 1Default Conference ProfilesProfile Name Parameter General Settings Video Quality 3Video Quality Setup Defining People Video Quality To define the video quality of video switching conferenceTo define the video quality of CP conference Defining Content Video Quality Video SettingsTo set automatic layout 4Video Settings9Default Rule of Automatic Layout Conference Skin SettingsTo specify a fixed layout Number of Participants Multi-screen Layout11Parameter Description of Conference Skin Conference RecordingRecording indicator icon to inform participants that 12Conference Recording ConfigurationOr Dtmf function. For more information, see Recording ControlMessage Overlay 13Description of Message Overlay Setting ParametersAdvanced Options Site NameModifying a Profile Setting a Default ProfileDeleting a Profile ProfileRecording Link Recording Setup1Parameter Description for Recording Link General Dtmf Code SettingRSS 2000 IP 2Parameter Description for Recording Link Dtmf Codes Recording ControlRecording Properties Creating a Meeting Room Meeting RoomsGeneral Settings To create a participant in the list Participant setupTo add a participant from the address book to the list ChairpersonDeleting a Meeting Room Modifying a Meeting RoomOther Information Reservations Views ReservationsCalendar View List View Switching Calendar ModesTo view the reservations per week To view the reservations per dayReserving a One-Time Conference Adding a ReservationTo reserve a conference Reserving a Daily Conference 2Parameter Description for Reservation Setup DailyReserving a Weekly Conference 4Parameter Description for Reservation Setup Monthly 3Parameter Description for Reservation Setup WeeklyReserving a Monthly Conference Started at the specified time on every Monday and FridayDeleting a Reservation Modifying a ReservationTo modify the parameters of a reservation Deleting a ReservationAddress Book Creating a Participant in the Address Book Adding a Participant to the Local DirectorySelect the network communication protocol used when 1Configuration Description of New Participants GeneralRelated alias 3Cascading Configuration RMX Example of cascading configuration2Configuration Description of New Participants Advanced Advanced SettingVolume Broadcast / ListenAdding a Participant from an Ongoing Conference Defining a Participant GroupTo define a group Deleting a Participant/Group Modifying a Participant/GroupImporting and Exporting the Local Directory Exporting the Local DirectoryConfiguring Directory Service Directory Service3GAB Configuration Parameters GAB ServerLdap Server 4LDAP Configuration Parameters5Function Definitions of Global Directory Buttons Viewing the Global DirectoryButton Function Searching Directory Entries Page Conference Monitoring Conference/Participant MonitoringViewing Conferences List Pane Parameter Conference InformationConference Control Viewing Conference ParametersPreviewing the Conference Changing End TimeChanging Conference and Chairperson Passwords Setting the Talk Hold TimeLocking/unlocking a Conference Changing Conference layoutSet the layout To select a conference video modeTo set automatic screen layout To set fixed screen layoutSetting the Site Name Setting the Conference Message Overlay2Setting Message Overlay To set a message overlayViewing Participant List Participant MonitoringTo set the site name 3Description of Participant List ParametersCannot hear the audio of other conference sites AudioVideo Conference is suspendedParticipant Control Viewing Participant PropertiesButton Name Description Control Operations Setting Conference Layout for Participant’s EndpointTo define the screen layout of each participant Move a Participant between Conferences Setting Message Overlay for an EndpointTo move a participant To set a message overlay for a participant’s endpointPolycom RMX 1000 User Guide Page 10-1 Users and ConnectionsDefining New User User List10-2 Deleting User Modifying User Password10-3 10-4 Viewing User Connection11-1 IP Service Settings11-2 LAN Setting11-3 RoutersObtain DNS Server Preferred/Alternate11-4 Gatekeeper11-5 SIP ServerServer Address 11-6Enable 5QoS Parameter SettingsQoS 11-711-8 PortsType Audio / Video11-9 6Description of Port SettingsFixed Ports TCP/UDP Ports fromMail Account 11-1012-1 IVR Service12-2 Default IVR Information1Factory IVR Information IVR Information Prompt Message DescriptionReplace the IVR information Customizing IVR Information12-3 Recording an Audio Message To define the format settings for audio messages12-4 3Properties for Sound Dialog Box 12-512-6 To record a new audio message12-7 Page 13-1 CDR Files13-2 Viewing CDR Records13-3 Saving CDR Records1Parameter Description of CDR Reserved DurationPage System Alerts RMX Utilities14-1 TimeSystem Time 323/SIP Link14-2 2H.323 Link Status Description14-3 CustomizationSetting Skins Setting System NameModifying Language 14-414-5 Login ScreenWelcome Message Personal SkinsConfiguring the SSL Certificate Security Setting14-6 14-7 4SSL Configuration for Certificate RequestDays Valid Setting the Agent Snmp Setting14-8 14-9 Setting TrapsProduct Activation Need to configure Trap Destinations and Community Name14-10 11License Information 10Product ActivationSoftware Management Logger Diagnostics Files14-12 Restoring Configuration/Reservation Backup Configuration/Reservation14-13 Resources Report Setting Description14-14 7Resources ReportUpgrading from Version 1.1 to Version Device Upgrade14-15 To start up the RMX 1000 system in the rescue mode System Recovery14-16 19Console Interface Highlighting Rescue 18Console Interface Rebooting14-18 To use the RMX 1000 Rescue tool to reload software packages14-19 Activating the Upgraded System24License Information 14-20Signaling Monitoring Signaling and Hardware MonitoringService Name Status Indication 15-1Hardware Monitor Directory Service15-2 SIP Server2Normal Range of the Hardware Status 15-3Unit Normal Range Celsius degreePage 16-1 Personal Conference Manager PCMViewing the PCM Interface Introduction to PCM Interfaces16-2 Status Description16-3 Definitions of Dtmf & Fecc Keys2FECC Control Keys Fecc Token DescriptionCreating a Conference PCM OperationsTo create an instant conference 16-4Select the conference to join from the conference list Entering an Existing Conference16-5 16-6 Directly enter the conference IDClick & View Conference Control for Regular ParticipantsTo change the layout on the participants endpoint screen 16-7To control the camera from a far end Camera Control16-8 Video Force Chairperson Conference ControlBecome Chairperson To become the chairpersonTo invite a participant to join Inviting Participant16-10 16-11 Participant mute/status5Status Legend Descriptions Disconnect Participant Recording a ConferenceTerminate Conference 17-1 Appendix a Connection Failure DiagnosisPage Login Appendix B Telnet/Terminal CommandsHyperTerminal Parameters 18-1Help Command IntroductionExit 18-2Reboot Device Idle Timeout SettingRestore Password Restore System ConfigurationTelnet Setting Clean Key CodeLPR Setting Password Modification3Network Setting Parameters LAN Interface IP Address Network Setting4Network Setting Parameters LAN Interface Connection Rate 18-518-6 19-1 Appendix C GlossaryAbbreviation/Term Explanation 19-2 Participant 19-3QoS High Definition HDPage 20-1 Third Party Software Licenses1Third Party Licenses Software Source Name License Type License URL20-2