Polycom RMX 1000 User Guide
IVR Information
Prompt Message
Description
The |
| This prompt will be played | |
Conference is |
| ||
The conference is being recorded. | when conference recording | ||
being | |||
| begins. | ||
recorded |
| ||
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| ||
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| |
The | The conference recording has | This prompt will be played | |
Conference | |||
when conference recording | |||
recording has | failed. | ||
fails. | |||
failed. |
| ||
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| ||
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| |
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| Each participant to dial into a | |
Welcome | Welcome to Unified Conferencing. | conference will hear this | |
message | Welcome message as they | ||
| |||
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| enter. | |
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The RMX 1000 shipped with IVR information of three languages: Chinese, English and Japanese. You can click the language options on the Language
bar to switch between different languages. Click the 
button to play the related IVR message.
Customizing IVR Information
RMX 1000 supports customized IVR prompts. You can upload IVR
Replace the IVR information
To replace the existing IVR information:
1In the IVR list, click the corresponding language option for the IVR message you want to replace, set a target IVR language, and then click the relevant Upload button 
.
2The Upload File dialog box pops up. Enter the path to the audio file you want in the file upload path box, or click the Open button to set the path, and then click the Upload button to upload the file.
3A
Click the confirmation button to reboot your device. After the files are uploaded successfully and the device is rebooted, you can click the
corresponding Play button 
to test and play the prompt voice in order to verify if the file replacement is successful.
When uploading an IVR file, the file name is restricted to alphanumeric characters, the file format is restricted to PCM only, and the sampling frequency must be 16 or 32 KHz, 16bit, and stereo or mono.
