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Polycom RMX 1000, 3150-16966-002 Device Upgrade, Upgrading from Version 1.1 to Version, 14-15

Models: RMX 1000 3150-16966-002

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Polycom RMX 1000 User Guide

By clicking the Usage Graph button, you can visually view the usage of video and audio connection resources of RMX 1000 within a period through the statistic graph. In addition, you can define the time period for viewing, refresh the statistic graph, and print the statistic graph.

Device Upgrade

To upgrade the software of your device, click the menu options Administration -> Upgrade System on the top-left of the page to enter the system upgrade page.

Figure 14-16Upgrade System Page

Upgrading from Version 1.1 to Version 2.1

Please don’t restart the system until both the two required packages are uploaded into RMX 1000 successfully. Otherwise the upgrade will failed and cause the unavailability of the Web UI. If that happens, you can use the RMX 1000 Rescue utility provided with the device to restore the upgrade. For details please refer to System Recovery.

1Download the required software Version 2.1 (xx-File Systems-xx.ppm and xx-Kernel Systems-xx.ppm) from Polycom web site.

2In the Upgrade System page, install the two upgrade packages of software Version 2.1.

3Read the License Agreement and select I Agree if you accept the terms and conditions.

4Click Open to select the Kernel System package (.ppm) in the folder where Version 2.1 files are saved and click Upload File.

5The system displays “Software upload successfully - reboot system to activate new version now or later?”, click Reboot Later, do not restart the system.

6Continue to upload the File System package as described in Step 4.

7When prompted whether to restart the system, click Reboot Now to restart your system.

This upgrade requires the installation of an upgrade activation Key. After the system reboot, you need to log into the Web UI to activate the system. Go to

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Polycom RMX 1000, 3150-16966-002 manual Device Upgrade, Upgrading from Version 1.1 to Version, 14-15

Contents

Polycom RMX 1000 System User Guide USA Compliant with European Battery Directive 2006/66/EC Regulatory NoticesTable of Contents Table of Contents Iii Table of Contents Polycom RMX 1000 User Guide Page System Overview RMXRMX RMX1000 RMX Web Client IP PhoneRMX 1000 Main Features Video DisplayIVR-Enabled Conferencing Recording LinkConferencing Capabilities and Options On Demand ConferencingUser Interfaces Full Integration with CMASystem Overview First Time Installation and Configuration Hardware Installation and SetupConfiguration Preparations Obtaining Network InformationObtaining Product Activation Key First Time Configuration Connect PC to RMXLogging in to Web User Interface 4RMX 1000 Discover Tool InterfaceModify the Default IP address 5Logging in to the RMX 1000 Web InterfaceParameter Description Configuring Other Network Options Optional LAN SpeedMTU Size Router IP AddressIP Network Type Register to GatekeeperPrimary Alternate GatekeeperSystem H.323 Alias Transport TypeRegister to Server PrimarySynchronizing System Time 11 RMX TimePolycom RMX 1000 User Guide Page Basic Operation RMX 1000 Screen ComponentsUser Rights 1List of User Rights ViewSystem Operations Pane Layout Conference ListRMX Management List PaneCommon Operations Address BookList Sorting Confirm/Cancel Right-click Shortcut MenuPane Sizing Shortcut Windows OperationsStarting a Conference Starting a Conference from the Conferences PaneTo start a conference from the Conferences pane Endpoint For example2Dial-in String Rule for H.323 Endpoints Registered to GK Scenario Dial-in StringSIP Endpoint 3Dial-in String Rule for H.323 Endpoints Unregistered to GK4Dial-in String Rule for SIP Endpoints Registered to Server Dialing method between H.323 and SIP Participants TEL URIConnecting to a Conference-Dialing Methods EndpointSIP Endpoint For example Conference Profiles 1Default Conference Profiles Defining a Conference ProfileProfile Name Parameter General Settings Video Quality 3Video Quality Setup To define the video quality of video switching conference Defining People Video QualityTo define the video quality of CP conference Video Settings Defining Content Video Quality4Video Settings To set automatic layoutConference Skin Settings 9Default Rule of Automatic LayoutTo specify a fixed layout Number of Participants Multi-screen LayoutConference Recording 11Parameter Description of Conference Skin12Conference Recording Configuration Recording indicator icon to inform participants thatOr Dtmf function. For more information, see Recording Control13Description of Message Overlay Setting Parameters Message OverlaySite Name Advanced OptionsSetting a Default Profile Modifying a ProfileDeleting a Profile ProfileRecording Setup Recording LinkDtmf Code Setting 1Parameter Description for Recording Link GeneralRSS 2000 IP Recording Control 2Parameter Description for Recording Link Dtmf CodesRecording Properties Meeting Rooms Creating a Meeting RoomGeneral Settings Participant setup To create a participant in the listTo add a participant from the address book to the list ChairpersonModifying a Meeting Room Deleting a Meeting RoomOther Information Reservations Reservations ViewsCalendar View Switching Calendar Modes List ViewTo view the reservations per week To view the reservations per dayAdding a Reservation Reserving a One-Time ConferenceTo reserve a conference 2Parameter Description for Reservation Setup Daily Reserving a Daily ConferenceReserving a Weekly Conference 3Parameter Description for Reservation Setup Weekly 4Parameter Description for Reservation Setup MonthlyReserving a Monthly Conference Started at the specified time on every Monday and FridayModifying a Reservation Deleting a ReservationTo modify the parameters of a reservation Deleting a ReservationAddress Book Adding a Participant to the Local Directory Creating a Participant in the Address Book1Configuration Description of New Participants General Select the network communication protocol used whenRelated alias Example of cascading configuration 3Cascading Configuration RMXAdvanced Setting 2Configuration Description of New Participants AdvancedVolume Broadcast / ListenDefining a Participant Group Adding a Participant from an Ongoing ConferenceTo define a group Modifying a Participant/Group Deleting a Participant/GroupImporting and Exporting the Local Directory Exporting the Local DirectoryDirectory Service Configuring Directory Service3GAB Configuration Parameters GAB Server4LDAP Configuration Parameters Ldap ServerViewing the Global Directory 5Function Definitions of Global Directory ButtonsButton Function Searching Directory Entries Page Conference/Participant Monitoring Conference MonitoringViewing Conferences List Pane Parameter Conference InformationViewing Conference Parameters Conference ControlPreviewing the Conference Changing End TimeSetting the Talk Hold Time Changing Conference and Chairperson PasswordsLocking/unlocking a Conference Changing Conference layoutTo select a conference video mode Set the layoutTo set automatic screen layout To set fixed screen layoutSetting the Conference Message Overlay Setting the Site Name2Setting Message Overlay To set a message overlayParticipant Monitoring Viewing Participant ListTo set the site name 3Description of Participant List ParametersAudio Cannot hear the audio of other conference sitesVideo Conference is suspendedViewing Participant Properties Participant ControlButton Name Description Setting Conference Layout for Participant’s Endpoint Control OperationsTo define the screen layout of each participant Setting Message Overlay for an Endpoint Move a Participant between ConferencesTo move a participant To set a message overlay for a participant’s endpointPolycom RMX 1000 User Guide Page Users and Connections 10-1User List Defining New User10-2 Modifying User Password Deleting User10-3 Viewing User Connection 10-4IP Service Settings 11-1LAN Setting 11-2Routers 11-3Obtain DNS Server Preferred/AlternateGatekeeper 11-4SIP Server 11-511-6 Server Address5QoS Parameter Settings EnableQoS 11-7Ports 11-8Type Audio / Video6Description of Port Settings 11-9Fixed Ports TCP/UDP Ports from11-10 Mail AccountIVR Service 12-1Default IVR Information 12-21Factory IVR Information IVR Information Prompt Message DescriptionCustomizing IVR Information Replace the IVR information12-3 To define the format settings for audio messages Recording an Audio Message12-4 12-5 3Properties for Sound Dialog BoxTo record a new audio message 12-612-7 Page CDR Files 13-1Viewing CDR Records 13-2Saving CDR Records 13-31Parameter Description of CDR Reserved DurationPage RMX Utilities System Alerts14-1 Time323/SIP Link System Time14-2 2H.323 Link Status DescriptionCustomization 14-3Setting System Name Setting SkinsModifying Language 14-4Login Screen 14-5Welcome Message Personal SkinsSecurity Setting Configuring the SSL Certificate14-6 4SSL Configuration for Certificate Request 14-7Days Valid Snmp Setting Setting the Agent14-8 Setting Traps 14-9Need to configure Trap Destinations and Community Name Product Activation14-10 10Product Activation 11License InformationLogger Diagnostics Files Software Management14-12 Backup Configuration/Reservation Restoring Configuration/Reservation14-13 Setting Description Resources Report14-14 7Resources ReportDevice Upgrade Upgrading from Version 1.1 to Version14-15 System Recovery To start up the RMX 1000 system in the rescue mode14-16 18Console Interface Rebooting 19Console Interface Highlighting RescueTo use the RMX 1000 Rescue tool to reload software packages 14-18Activating the Upgraded System 14-1914-20 24License InformationSignaling and Hardware Monitoring Signaling MonitoringService Name Status Indication 15-1Directory Service Hardware Monitor15-2 SIP Server15-3 2Normal Range of the Hardware StatusUnit Normal Range Celsius degreePage Personal Conference Manager PCM 16-1Introduction to PCM Interfaces Viewing the PCM Interface16-2 Status DescriptionDefinitions of Dtmf & Fecc Keys 16-32FECC Control Keys Fecc Token DescriptionPCM Operations Creating a ConferenceTo create an instant conference 16-4Entering an Existing Conference Select the conference to join from the conference list16-5 Directly enter the conference ID 16-6Conference Control for Regular Participants Click & ViewTo change the layout on the participants endpoint screen 16-7Camera Control To control the camera from a far end16-8 Chairperson Conference Control Video ForceBecome Chairperson To become the chairpersonInviting Participant To invite a participant to join16-10 Participant mute/status 16-115Status Legend Descriptions Recording a Conference Disconnect ParticipantTerminate Conference Appendix a Connection Failure Diagnosis 17-1Page Appendix B Telnet/Terminal Commands LoginHyperTerminal Parameters 18-1Command Introduction HelpExit 18-2Idle Timeout Setting Reboot DeviceRestore Password Restore System ConfigurationClean Key Code Telnet SettingLPR Setting Password ModificationNetwork Setting 3Network Setting Parameters LAN Interface IP Address4Network Setting Parameters LAN Interface Connection Rate 18-518-6 Appendix C Glossary 19-1Abbreviation/Term Explanation 19-2 19-3 ParticipantQoS High Definition HDPage Third Party Software Licenses 20-11Third Party Licenses Software Source Name License Type License URL20-2