Polycom 3150-16966-002, RMX 1000 manual Recording an Audio Message, 12-4

Chapter 12 – IVR Service

Recording an Audio Message

You can record voice messages for different languages or customize them to your needs for IVR service.

To record audio messages, use any sound recording utility available in your computer or record them professionally in a recording studio. Make sure that recorded message can be saved as a Wave file (*.wav format) and that the recorded format settings are defined as the sampling frequency of 16 KHz or 32 KHz, 16 bit, and stereo or mono. The files are converted into the RMX internal format during the upload process. This section describes the use of the Sound Recorder utility delivered with Windows 95/98/2000/XP.

Make sure that a microphone or a sound input device is connected to your PC.

To define the format settings for audio messages:

The format settings for audio messages need to be set only once. The settings will then be applied to any new audio messages recorded.

1On your PC, click Start -> Programs -> Accessories -> Entertainment -> Sound Recorder. The Sound–Sound Recorder dialog box opens.

Figure 12-2Sound–Sound Recorder Dialog Box

2To define the recording format, click File -> Properties. The Properties for Sound dialog box opens.

3Click the Convert Now button.

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