IVR-Enabled Conferencing, Recording Link | Polycom 3150-16966-002

Chapter 1 – System Overview

•Allows users to conduct high quality video calls over packet loss-prone IP networks (DSL, cable, satellite, high contention LANs/WANs, etc.) without suffering the effects of packet loss.

•Protects video calls from short-term network issues by temporarily adjusting the bit rate of the call in progress.

•Reduces the jitter buffer and associated delay.

•Allows an organization to use all available bandwidth for its video calls.

•Protects all elements of the videoconference call; voice, video and content.

IVR-Enabled Conferencing

The Interactive Voice Response (IVR) function lets participants perform various operations during ongoing conferences according to voice prompts. The participants use their endpoints’ keypads and remote control to interact with the conference’s menu-driven scripts using Far-End Camera Control (FECC) and DTMF codes.

Recording Link

The RMX 1000 system supports recording links similar to other Polycom MCUs. This recording link can work with the Polycom RSS 2000 to record the content of an RMX 1000 conference.

Conferencing Capabilities and Options

On Demand Conferencing

The following options are available when setting up conferences:

•Instant Conference – Convene an instant one-time-only conference. The conference is deleted from the MCU immediately after its completion.

•Meeting Room – Meeting rooms are stored in the MCU memory, without occupying any MCU resources until used. They can be activated anytime.

•Reserve a Conference – The reserved conference is stored on the CMA (or RMX 1000, if using internal scheduling) and occupies resources only during the specified timeframe. The system automatically initiates and terminates the conference according to the reservation start and end times. A user can reserve a conference by purchasing the CMA or RMX1000 internal scheduling activation key.

Connection Methods

•Dial-out: automatically connect pre-defined participants (automatic line rate detection)

•Dial-in:

―Inbound calling by pre-defined participants

―Inbound calling by undefined participants

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Polycom 3150-16966-002 IVR-Enabled Conferencing, Recording Link, Conferencing Capabilities and Options, Connection Methods

Contents

Polycom RMX 1000 System User Guide USA Regulatory Notices Compliant with European Battery Directive 2006/66/EC Table of Contents Table of Contents Iii Table of Contents Polycom RMX 1000 User Guide Page RMX System Overview RMX Web Client IP Phone RMX RMX1000 Video Display RMX 1000 Main Features Recording Link IVR-Enabled ConferencingConferencing Capabilities and Options On Demand Conferencing Full Integration with CMA User Interfaces System Overview Hardware Installation and Setup First Time Installation and Configuration Obtaining Network Information Configuration PreparationsObtaining Product Activation Key Connect PC to RMX First Time Configuration 4RMX 1000 Discover Tool Interface Logging in to Web User Interface 5Logging in to the RMX 1000 Web Interface Modify the Default IP address Parameter Description LAN Speed Configuring Other Network Options OptionalMTU Size Router IP Address Register to Gatekeeper IP Network TypePrimary Alternate Gatekeeper Transport Type System H.323 AliasRegister to Server Primary 11 RMX Time Synchronizing System Time Polycom RMX 1000 User Guide Page RMX 1000 Screen Components Basic OperationUser Rights View 1List of User RightsSystem Operations Conference List Pane LayoutRMX Management List Pane Address Book Common OperationsList Sorting Right-click Shortcut Menu Confirm/CancelPane Sizing Shortcut Windows Operations Starting a Conference from the Conferences Pane Starting a ConferenceTo start a conference from the Conferences pane For example Endpoint2Dial-in String Rule for H.323 Endpoints Registered to GK Scenario Dial-in String 3Dial-in String Rule for H.323 Endpoints Unregistered to GK SIP Endpoint 4Dial-in String Rule for SIP Endpoints Registered to Server TEL URI Dialing method between H.323 and SIP Participants Endpoint Connecting to a Conference-Dialing MethodsSIP Endpoint For example Conference Profiles Defining a Conference Profile 1Default Conference ProfilesProfile Name Parameter General Settings Video Quality 3Video Quality Setup Defining People Video Quality To define the video quality of video switching conferenceTo define the video quality of CP conference Defining Content Video Quality Video Settings To set automatic layout 4Video Settings 9Default Rule of Automatic Layout Conference Skin SettingsTo specify a fixed layout Number of Participants Multi-screen Layout 11Parameter Description of Conference Skin Conference Recording Recording indicator icon to inform participants that 12Conference Recording ConfigurationOr Dtmf function. For more information, see Recording Control Message Overlay 13Description of Message Overlay Setting Parameters Advanced Options Site Name Modifying a Profile Setting a Default ProfileDeleting a Profile Profile Recording Link Recording Setup 1Parameter Description for Recording Link General Dtmf Code SettingRSS 2000 IP 2Parameter Description for Recording Link Dtmf Codes Recording Control Recording Properties Creating a Meeting Room Meeting Rooms General Settings To create a participant in the list Participant setupTo add a participant from the address book to the list Chairperson Deleting a Meeting Room Modifying a Meeting RoomOther Information Reservations Views ReservationsCalendar View List View Switching Calendar ModesTo view the reservations per week To view the reservations per day Reserving a One-Time Conference Adding a ReservationTo reserve a conference Reserving a Daily Conference 2Parameter Description for Reservation Setup DailyReserving a Weekly Conference 4Parameter Description for Reservation Setup Monthly 3Parameter Description for Reservation Setup WeeklyReserving a Monthly Conference Started at the specified time on every Monday and Friday Deleting a Reservation Modifying a ReservationTo modify the parameters of a reservation Deleting a Reservation Address Book Creating a Participant in the Address Book Adding a Participant to the Local Directory Select the network communication protocol used when 1Configuration Description of New Participants GeneralRelated alias 3Cascading Configuration RMX Example of cascading configuration 2Configuration Description of New Participants Advanced Advanced SettingVolume Broadcast / Listen Adding a Participant from an Ongoing Conference Defining a Participant GroupTo define a group Deleting a Participant/Group Modifying a Participant/GroupImporting and Exporting the Local Directory Exporting the Local Directory Configuring Directory Service Directory Service3GAB Configuration Parameters GAB Server Ldap Server 4LDAP Configuration Parameters 5Function Definitions of Global Directory Buttons Viewing the Global DirectoryButton Function Searching Directory Entries Page Conference Monitoring Conference/Participant MonitoringViewing Conferences List Pane Parameter Conference Information Conference Control Viewing Conference ParametersPreviewing the Conference Changing End Time Changing Conference and Chairperson Passwords Setting the Talk Hold TimeLocking/unlocking a Conference Changing Conference layout Set the layout To select a conference video modeTo set automatic screen layout To set fixed screen layout Setting the Site Name Setting the Conference Message Overlay2Setting Message Overlay To set a message overlay Viewing Participant List Participant MonitoringTo set the site name 3Description of Participant List Parameters Cannot hear the audio of other conference sites AudioVideo Conference is suspended Participant Control Viewing Participant PropertiesButton Name Description Control Operations Setting Conference Layout for Participant’s EndpointTo define the screen layout of each participant Move a Participant between Conferences Setting Message Overlay for an EndpointTo move a participant To set a message overlay for a participant’s endpoint Polycom RMX 1000 User Guide Page 10-1 Users and Connections Defining New User User List10-2 Deleting User Modifying User Password10-3 10-4 Viewing User Connection 11-1 IP Service Settings 11-2 LAN Setting 11-3 RoutersObtain DNS Server Preferred/Alternate 11-4 Gatekeeper 11-5 SIP Server Server Address 11-6 Enable 5QoS Parameter SettingsQoS 11-7 11-8 PortsType Audio / Video 11-9 6Description of Port SettingsFixed Ports TCP/UDP Ports from Mail Account 11-10 12-1 IVR Service 12-2 Default IVR Information1Factory IVR Information IVR Information Prompt Message Description Replace the IVR information Customizing IVR Information12-3 Recording an Audio Message To define the format settings for audio messages12-4 3Properties for Sound Dialog Box 12-5 12-6 To record a new audio message 12-7 Page 13-1 CDR Files 13-2 Viewing CDR Records 13-3 Saving CDR Records1Parameter Description of CDR Reserved DurationPage System Alerts RMX Utilities14-1 Time System Time 323/SIP Link14-2 2H.323 Link Status Description 14-3 Customization Setting Skins Setting System NameModifying Language 14-4 14-5 Login ScreenWelcome Message Personal Skins Configuring the SSL Certificate Security Setting14-6 14-7 4SSL Configuration for Certificate RequestDays Valid Setting the Agent Snmp Setting14-8 14-9 Setting Traps Product Activation Need to configure Trap Destinations and Community Name14-10 11License Information 10Product Activation Software Management Logger Diagnostics Files14-12 Restoring Configuration/Reservation Backup Configuration/Reservation14-13 Resources Report Setting Description14-14 7Resources Report Upgrading from Version 1.1 to Version Device Upgrade14-15 To start up the RMX 1000 system in the rescue mode System Recovery14-16 19Console Interface Highlighting Rescue 18Console Interface Rebooting 14-18 To use the RMX 1000 Rescue tool to reload software packages 14-19 Activating the Upgraded System 24License Information 14-20 Signaling Monitoring Signaling and Hardware MonitoringService Name Status Indication 15-1 Hardware Monitor Directory Service15-2 SIP Server 2Normal Range of the Hardware Status 15-3Unit Normal Range Celsius degreePage 16-1 Personal Conference Manager PCM Viewing the PCM Interface Introduction to PCM Interfaces16-2 Status Description 16-3 Definitions of Dtmf & Fecc Keys2FECC Control Keys Fecc Token Description Creating a Conference PCM OperationsTo create an instant conference 16-4 Select the conference to join from the conference list Entering an Existing Conference16-5 16-6 Directly enter the conference ID Click & View Conference Control for Regular ParticipantsTo change the layout on the participants endpoint screen 16-7 To control the camera from a far end Camera Control16-8 Video Force Chairperson Conference ControlBecome Chairperson To become the chairperson To invite a participant to join Inviting Participant16-10 16-11 Participant mute/status5Status Legend Descriptions Disconnect Participant Recording a ConferenceTerminate Conference 17-1 Appendix a Connection Failure DiagnosisPage Login Appendix B Telnet/Terminal CommandsHyperTerminal Parameters 18-1 Help Command IntroductionExit 18-2 Reboot Device Idle Timeout SettingRestore Password Restore System Configuration Telnet Setting Clean Key CodeLPR Setting Password Modification 3Network Setting Parameters LAN Interface IP Address Network Setting4Network Setting Parameters LAN Interface Connection Rate 18-5 18-6 19-1 Appendix C GlossaryAbbreviation/Term Explanation 19-2 Participant 19-3QoS High Definition HDPage 20-1 Third Party Software Licenses1Third Party Licenses Software Source Name License Type License URL 20-2