Viewing CDR Records, 13-2 | Polycom 3150-16966-002, RMX 1000

Chapter 13 – CDR

•Formatted text – Formatted CDR files use the suffix .txt. Different from the unformatted CDR, the field value of each data in the formatted CDR file matches its property name one by one, as shown below. This data can be used to generate a summary report for a conference.

Figure 13-2CDR File – Formatted

Viewing CDR Records

To view the conference records, click the menu options Administration -> CDR on the top-left of the page. The CDR List pane appears, showing the saved CDR records.

Figure 13-3 CDR Records

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Polycom 3150-16966-002, RMX 1000 manual Viewing CDR Records, 13-2

Contents

Polycom RMX 1000 System User Guide USA Regulatory Notices Compliant with European Battery Directive 2006/66/EC Table of Contents Table of Contents Iii Table of Contents Polycom RMX 1000 User Guide Page RMX System Overview RMX Web Client IP Phone RMX RMX1000 Video Display RMX 1000 Main Features On Demand Conferencing IVR-Enabled ConferencingRecording Link Conferencing Capabilities and Options Full Integration with CMA User Interfaces System Overview Hardware Installation and Setup First Time Installation and Configuration Obtaining Network Information Configuration PreparationsObtaining Product Activation Key Connect PC to RMX First Time Configuration 4RMX 1000 Discover Tool Interface Logging in to Web User Interface 5Logging in to the RMX 1000 Web Interface Modify the Default IP address Parameter Description Router IP Address Configuring Other Network Options OptionalLAN Speed MTU Size Gatekeeper IP Network TypeRegister to Gatekeeper Primary Alternate Primary System H.323 AliasTransport Type Register to Server 11 RMX Time Synchronizing System Time Polycom RMX 1000 User Guide Page RMX 1000 Screen Components Basic OperationUser Rights View 1List of User RightsSystem Operations List Pane Pane LayoutConference List RMX Management Address Book Common OperationsList Sorting Shortcut Windows Operations Confirm/CancelRight-click Shortcut Menu Pane Sizing Starting a Conference from the Conferences Pane Starting a ConferenceTo start a conference from the Conferences pane Scenario Dial-in String EndpointFor example 2Dial-in String Rule for H.323 Endpoints Registered to GK 3Dial-in String Rule for H.323 Endpoints Unregistered to GK SIP Endpoint 4Dial-in String Rule for SIP Endpoints Registered to Server TEL URI Dialing method between H.323 and SIP Participants Endpoint Connecting to a Conference-Dialing MethodsSIP Endpoint For example Conference Profiles Defining a Conference Profile 1Default Conference ProfilesProfile Name Parameter General Settings Video Quality 3Video Quality Setup Defining People Video Quality To define the video quality of video switching conferenceTo define the video quality of CP conference Defining Content Video Quality Video Settings To set automatic layout 4Video Settings Number of Participants Multi-screen Layout Conference Skin Settings9Default Rule of Automatic Layout To specify a fixed layout 11Parameter Description of Conference Skin Conference Recording Control 12Conference Recording ConfigurationRecording indicator icon to inform participants that Or Dtmf function. For more information, see Recording Message Overlay 13Description of Message Overlay Setting Parameters Advanced Options Site Name Profile Setting a Default ProfileModifying a Profile Deleting a Profile Recording Link Recording Setup 1Parameter Description for Recording Link General Dtmf Code SettingRSS 2000 IP 2Parameter Description for Recording Link Dtmf Codes Recording Control Recording Properties Creating a Meeting Room Meeting Rooms General Settings Chairperson Participant setupTo create a participant in the list To add a participant from the address book to the list Deleting a Meeting Room Modifying a Meeting RoomOther Information Reservations Views ReservationsCalendar View To view the reservations per day Switching Calendar ModesList View To view the reservations per week Reserving a One-Time Conference Adding a ReservationTo reserve a conference Reserving a Daily Conference 2Parameter Description for Reservation Setup DailyReserving a Weekly Conference Started at the specified time on every Monday and Friday 3Parameter Description for Reservation Setup Weekly4Parameter Description for Reservation Setup Monthly Reserving a Monthly Conference Deleting a Reservation Modifying a ReservationDeleting a Reservation To modify the parameters of a reservation Address Book Creating a Participant in the Address Book Adding a Participant to the Local Directory Select the network communication protocol used when 1Configuration Description of New Participants GeneralRelated alias 3Cascading Configuration RMX Example of cascading configuration Broadcast / Listen Advanced Setting2Configuration Description of New Participants Advanced Volume Adding a Participant from an Ongoing Conference Defining a Participant GroupTo define a group Exporting the Local Directory Modifying a Participant/GroupDeleting a Participant/Group Importing and Exporting the Local Directory GAB Server Directory ServiceConfiguring Directory Service 3GAB Configuration Parameters Ldap Server 4LDAP Configuration Parameters 5Function Definitions of Global Directory Buttons Viewing the Global DirectoryButton Function Searching Directory Entries Page Parameter Conference Information Conference/Participant MonitoringConference Monitoring Viewing Conferences List Pane Changing End Time Viewing Conference ParametersConference Control Previewing the Conference Changing Conference layout Setting the Talk Hold TimeChanging Conference and Chairperson Passwords Locking/unlocking a Conference To set fixed screen layout To select a conference video modeSet the layout To set automatic screen layout To set a message overlay Setting the Conference Message OverlaySetting the Site Name 2Setting Message Overlay 3Description of Participant List Parameters Participant MonitoringViewing Participant List To set the site name Conference is suspended AudioCannot hear the audio of other conference sites Video Participant Control Viewing Participant PropertiesButton Name Description Control Operations Setting Conference Layout for Participant’s EndpointTo define the screen layout of each participant To set a message overlay for a participant’s endpoint Setting Message Overlay for an EndpointMove a Participant between Conferences To move a participant Polycom RMX 1000 User Guide Page 10-1 Users and Connections Defining New User User List10-2 Deleting User Modifying User Password10-3 10-4 Viewing User Connection 11-1 IP Service Settings 11-2 LAN Setting Preferred/Alternate Routers11-3 Obtain DNS Server 11-4 Gatekeeper 11-5 SIP Server Server Address 11-6 11-7 5QoS Parameter SettingsEnable QoS Audio / Video Ports11-8 Type TCP/UDP Ports from 6Description of Port Settings11-9 Fixed Ports Mail Account 11-10 12-1 IVR Service IVR Information Prompt Message Description Default IVR Information12-2 1Factory IVR Information Replace the IVR information Customizing IVR Information12-3 Recording an Audio Message To define the format settings for audio messages12-4 3Properties for Sound Dialog Box 12-5 12-6 To record a new audio message 12-7 Page 13-1 CDR Files 13-2 Viewing CDR Records Reserved Duration Saving CDR Records13-3 1Parameter Description of CDRPage Time RMX UtilitiesSystem Alerts 14-1 2H.323 Link Status Description 323/SIP LinkSystem Time 14-2 14-3 Customization 14-4 Setting System NameSetting Skins Modifying Language Personal Skins Login Screen14-5 Welcome Message Configuring the SSL Certificate Security Setting14-6 14-7 4SSL Configuration for Certificate RequestDays Valid Setting the Agent Snmp Setting14-8 14-9 Setting Traps Product Activation Need to configure Trap Destinations and Community Name14-10 11License Information 10Product Activation Software Management Logger Diagnostics Files14-12 Restoring Configuration/Reservation Backup Configuration/Reservation14-13 7Resources Report Setting DescriptionResources Report 14-14 Upgrading from Version 1.1 to Version Device Upgrade14-15 To start up the RMX 1000 system in the rescue mode System Recovery14-16 19Console Interface Highlighting Rescue 18Console Interface Rebooting 14-18 To use the RMX 1000 Rescue tool to reload software packages 14-19 Activating the Upgraded System 24License Information 14-20 15-1 Signaling and Hardware MonitoringSignaling Monitoring Service Name Status Indication SIP Server Directory ServiceHardware Monitor 15-2 Celsius degree 15-32Normal Range of the Hardware Status Unit Normal RangePage 16-1 Personal Conference Manager PCM Status Description Introduction to PCM InterfacesViewing the PCM Interface 16-2 Fecc Token Description Definitions of Dtmf & Fecc Keys16-3 2FECC Control Keys 16-4 PCM OperationsCreating a Conference To create an instant conference Select the conference to join from the conference list Entering an Existing Conference16-5 16-6 Directly enter the conference ID 16-7 Conference Control for Regular ParticipantsClick & View To change the layout on the participants endpoint screen To control the camera from a far end Camera Control16-8 To become the chairperson Chairperson Conference ControlVideo Force Become Chairperson To invite a participant to join Inviting Participant16-10 16-11 Participant mute/status5Status Legend Descriptions Disconnect Participant Recording a ConferenceTerminate Conference 17-1 Appendix a Connection Failure DiagnosisPage 18-1 Appendix B Telnet/Terminal CommandsLogin HyperTerminal Parameters 18-2 Command IntroductionHelp Exit Restore System Configuration Idle Timeout SettingReboot Device Restore Password Password Modification Clean Key CodeTelnet Setting LPR Setting 18-5 Network Setting3Network Setting Parameters LAN Interface IP Address 4Network Setting Parameters LAN Interface Connection Rate 18-6 19-1 Appendix C GlossaryAbbreviation/Term Explanation 19-2 High Definition HD 19-3Participant QoSPage Software Source Name License Type License URL Third Party Software Licenses20-1 1Third Party Licenses 20-2