Default IVR Information, 12-2 | Polycom 3150-16966-002, RMX 1000

Chapter 12 – IVR Service

Default IVR Information

The Message bar of IVR shows the names of 12 IVR voice prompts available. The table below shows the default IVR information.

Table 12-1Factory IVR Information

IVR Information

Prompt Message

Description

	Apply		A warning tone will be played
	Apply		when a user successfully
	chairperson	－	when a user successfully
	chairperson	－	applies for the conference
	successfully		applies for the conference
	successfully		chairperson.
			chairperson.

			This prompt will be played
	Conference	Please enter the conference	when the user attempts to
	Chairperson	chairperson password. Press #	join a conference with a
	Password	when complete.	configured chairperson
			password.

	Conference		A warning tone will be played
	Conference		when the conference is going
	expiration	－	when the conference is going
	expiration	－	to be ended due to duration
	warning		to be ended due to duration
	warning		expiration.
			expiration.

			This prompt will be played
	Conference ID	Please enter your conference ID.	when the participant is
	Conference ID	Press # when complete.	required to enter a
		Press # when complete.	required to enter a
			conference ID.

			This prompt will be played
	Conference	Please enter the conference	when the participant attempts
	Password	password. Press # when complete.	to join a password-protected
			conference.

			This prompt will be played
	First to join	You are the first person to join the	when the first conference
	First to join	conference.	participant connects to the
		conference.	participant connects to the
			conference.

	Invalid	Invalid chairperson password.	This prompt will be played if
	Chairperson	Invalid chairperson password.	the user enters an invalid
	Chairperson	Please try again.	the user enters an invalid
	Password	Please try again.	chairperson password.
	Password		chairperson password.

	Invalid	Invalid conference ID. Please try	This prompt will be played if
	Invalid	Invalid conference ID. Please try	the user enters an invalid
	Conference ID	again.	the user enters an invalid
	Conference ID	again.	conference ID.
			conference ID.

	Invalid	Invalid conference password.	This prompt will be played if
	Conference	Invalid conference password.	the user enters an invalid
	Conference	Please try again.	the user enters an invalid
	Password	Please try again.	conference password.
	Password		conference password.

			This music will be played for
			the first conference
	Music file	－	participant until other
			participants join the
			conference.

			A ring tone will be played
	Ringtone	－	when dialing out to invite a
			participant.

12-2

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Polycom 3150-16966-002 Default IVR Information, 12-2, 1Factory IVR Information, IVR Information Prompt Message Description

Contents

Polycom RMX 1000 System User Guide USA Regulatory Notices Compliant with European Battery Directive 2006/66/EC Table of Contents Table of Contents Iii Table of Contents Polycom RMX 1000 User Guide Page RMX System Overview RMX Web Client IP Phone RMX RMX1000 Video Display RMX 1000 Main Features On Demand Conferencing IVR-Enabled ConferencingRecording Link Conferencing Capabilities and Options Full Integration with CMA User Interfaces System Overview Hardware Installation and Setup First Time Installation and Configuration Obtaining Product Activation Key Configuration PreparationsObtaining Network Information Connect PC to RMX First Time Configuration 4RMX 1000 Discover Tool Interface Logging in to Web User Interface 5Logging in to the RMX 1000 Web Interface Modify the Default IP address Parameter Description Router IP Address Configuring Other Network Options OptionalLAN Speed MTU Size Gatekeeper IP Network TypeRegister to Gatekeeper Primary Alternate Primary System H.323 AliasTransport Type Register to Server 11 RMX Time Synchronizing System Time Polycom RMX 1000 User Guide Page User Rights Basic OperationRMX 1000 Screen Components System Operations 1List of User RightsView List Pane Pane LayoutConference List RMX Management List Sorting Common OperationsAddress Book Shortcut Windows Operations Confirm/CancelRight-click Shortcut Menu Pane Sizing To start a conference from the Conferences pane Starting a ConferenceStarting a Conference from the Conferences Pane Scenario Dial-in String EndpointFor example 2Dial-in String Rule for H.323 Endpoints Registered to GK 3Dial-in String Rule for H.323 Endpoints Unregistered to GK SIP Endpoint 4Dial-in String Rule for SIP Endpoints Registered to Server TEL URI Dialing method between H.323 and SIP Participants SIP Endpoint Connecting to a Conference-Dialing MethodsEndpoint For example Conference Profiles Profile Name Parameter 1Default Conference ProfilesDefining a Conference Profile General Settings Video Quality 3Video Quality Setup To define the video quality of CP conference To define the video quality of video switching conferenceDefining People Video Quality Defining Content Video Quality Video Settings To set automatic layout 4Video Settings Number of Participants Multi-screen Layout Conference Skin Settings9Default Rule of Automatic Layout To specify a fixed layout 11Parameter Description of Conference Skin Conference Recording Control 12Conference Recording ConfigurationRecording indicator icon to inform participants that Or Dtmf function. For more information, see Recording Message Overlay 13Description of Message Overlay Setting Parameters Advanced Options Site Name Profile Setting a Default ProfileModifying a Profile Deleting a Profile Recording Link Recording Setup RSS 2000 IP Dtmf Code Setting1Parameter Description for Recording Link General 2Parameter Description for Recording Link Dtmf Codes Recording Control Recording Properties Creating a Meeting Room Meeting Rooms General Settings Chairperson Participant setupTo create a participant in the list To add a participant from the address book to the list Other Information Modifying a Meeting RoomDeleting a Meeting Room Calendar View ReservationsReservations Views To view the reservations per day Switching Calendar ModesList View To view the reservations per week To reserve a conference Adding a ReservationReserving a One-Time Conference Reserving a Weekly Conference 2Parameter Description for Reservation Setup DailyReserving a Daily Conference Started at the specified time on every Monday and Friday 3Parameter Description for Reservation Setup Weekly4Parameter Description for Reservation Setup Monthly Reserving a Monthly Conference Deleting a Reservation Modifying a ReservationDeleting a Reservation To modify the parameters of a reservation Address Book Creating a Participant in the Address Book Adding a Participant to the Local Directory Related alias 1Configuration Description of New Participants GeneralSelect the network communication protocol used when 3Cascading Configuration RMX Example of cascading configuration Broadcast / Listen Advanced Setting2Configuration Description of New Participants Advanced Volume To define a group Defining a Participant GroupAdding a Participant from an Ongoing Conference Exporting the Local Directory Modifying a Participant/GroupDeleting a Participant/Group Importing and Exporting the Local Directory GAB Server Directory ServiceConfiguring Directory Service 3GAB Configuration Parameters Ldap Server 4LDAP Configuration Parameters Button Function Viewing the Global Directory5Function Definitions of Global Directory Buttons Searching Directory Entries Page Parameter Conference Information Conference/Participant MonitoringConference Monitoring Viewing Conferences List Pane Changing End Time Viewing Conference ParametersConference Control Previewing the Conference Changing Conference layout Setting the Talk Hold TimeChanging Conference and Chairperson Passwords Locking/unlocking a Conference To set fixed screen layout To select a conference video modeSet the layout To set automatic screen layout To set a message overlay Setting the Conference Message OverlaySetting the Site Name 2Setting Message Overlay 3Description of Participant List Parameters Participant MonitoringViewing Participant List To set the site name Conference is suspended AudioCannot hear the audio of other conference sites Video Button Name Description Viewing Participant PropertiesParticipant Control To define the screen layout of each participant Setting Conference Layout for Participant’s EndpointControl Operations To set a message overlay for a participant’s endpoint Setting Message Overlay for an EndpointMove a Participant between Conferences To move a participant Polycom RMX 1000 User Guide Page 10-1 Users and Connections 10-2 User ListDefining New User 10-3 Modifying User PasswordDeleting User 10-4 Viewing User Connection 11-1 IP Service Settings 11-2 LAN Setting Preferred/Alternate Routers11-3 Obtain DNS Server 11-4 Gatekeeper 11-5 SIP Server Server Address 11-6 11-7 5QoS Parameter SettingsEnable QoS Audio / Video Ports11-8 Type TCP/UDP Ports from 6Description of Port Settings11-9 Fixed Ports Mail Account 11-10 12-1 IVR Service IVR Information Prompt Message Description Default IVR Information12-2 1Factory IVR Information 12-3 Customizing IVR InformationReplace the IVR information 12-4 To define the format settings for audio messagesRecording an Audio Message 3Properties for Sound Dialog Box 12-5 12-6 To record a new audio message 12-7 Page 13-1 CDR Files 13-2 Viewing CDR Records Reserved Duration Saving CDR Records13-3 1Parameter Description of CDRPage Time RMX UtilitiesSystem Alerts 14-1 2H.323 Link Status Description 323/SIP LinkSystem Time 14-2 14-3 Customization 14-4 Setting System NameSetting Skins Modifying Language Personal Skins Login Screen14-5 Welcome Message 14-6 Security SettingConfiguring the SSL Certificate Days Valid 4SSL Configuration for Certificate Request14-7 14-8 Snmp SettingSetting the Agent 14-9 Setting Traps 14-10 Need to configure Trap Destinations and Community NameProduct Activation 11License Information 10Product Activation 14-12 Logger Diagnostics FilesSoftware Management 14-13 Backup Configuration/ReservationRestoring Configuration/Reservation 7Resources Report Setting DescriptionResources Report 14-14 14-15 Device UpgradeUpgrading from Version 1.1 to Version 14-16 System RecoveryTo start up the RMX 1000 system in the rescue mode 19Console Interface Highlighting Rescue 18Console Interface Rebooting 14-18 To use the RMX 1000 Rescue tool to reload software packages 14-19 Activating the Upgraded System 24License Information 14-20 15-1 Signaling and Hardware MonitoringSignaling Monitoring Service Name Status Indication SIP Server Directory ServiceHardware Monitor 15-2 Celsius degree 15-32Normal Range of the Hardware Status Unit Normal RangePage 16-1 Personal Conference Manager PCM Status Description Introduction to PCM InterfacesViewing the PCM Interface 16-2 Fecc Token Description Definitions of Dtmf & Fecc Keys16-3 2FECC Control Keys 16-4 PCM OperationsCreating a Conference To create an instant conference 16-5 Entering an Existing ConferenceSelect the conference to join from the conference list 16-6 Directly enter the conference ID 16-7 Conference Control for Regular ParticipantsClick & View To change the layout on the participants endpoint screen 16-8 Camera ControlTo control the camera from a far end To become the chairperson Chairperson Conference ControlVideo Force Become Chairperson 16-10 Inviting ParticipantTo invite a participant to join 5Status Legend Descriptions Participant mute/status16-11 Terminate Conference Recording a ConferenceDisconnect Participant 17-1 Appendix a Connection Failure DiagnosisPage 18-1 Appendix B Telnet/Terminal CommandsLogin HyperTerminal Parameters 18-2 Command IntroductionHelp Exit Restore System Configuration Idle Timeout SettingReboot Device Restore Password Password Modification Clean Key CodeTelnet Setting LPR Setting 18-5 Network Setting3Network Setting Parameters LAN Interface IP Address 4Network Setting Parameters LAN Interface Connection Rate 18-6 Abbreviation/Term Explanation Appendix C Glossary19-1 19-2 High Definition HD 19-3Participant QoSPage Software Source Name License Type License URL Third Party Software Licenses20-1 1Third Party Licenses 20-2