To record a new audio message, 12-6 | Polycom 3150-16966-002

Chapter 12 – IVR Service

Figure 12-5Save the Format

9The system returns to the Sound Selection dialog box.

10Click OK. The system returns to the Properties for Sound dialog box.

11Click OK. The system returns to the Sound–Sound Recorder dialog box. You are now ready to record your voice message.

To record a new audio message:

1On your PC, click Start -> Programs-> Accessories -> Entertainment -> Sound Recorder. The Sound–Sound Recorder dialog box opens.

2Click File -> New.

3Click the Record button. The system starts recording.

4Narrate the desired message.

5Click the Stop Recording button.

6Save the recorded message as a wave file, click File > Save As. The Save As dialog box opens.

Figure 12-6Save the Recorded Message

7Verify that the Format reads: PCM 16.000 kHz or 32.000 kHz, 16 Bit, Stereo or Mono. If the format is correct, continue with step 10. If the format is incorrect, click the Change button. The Sound Selection dialog box appears.

8In the Name field, select the name of the format created in step 7, as

12-6

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Polycom 3150-16966-002, RMX 1000 manual To record a new audio message, 12-6

Contents

Polycom RMX 1000 System User Guide USA Regulatory Notices Compliant with European Battery Directive 2006/66/EC Table of Contents Table of Contents Iii Table of Contents Polycom RMX 1000 User Guide Page RMX System Overview RMX Web Client IP Phone RMX RMX1000 Video Display RMX 1000 Main Features On Demand Conferencing IVR-Enabled ConferencingRecording Link Conferencing Capabilities and Options Full Integration with CMA User Interfaces System Overview Hardware Installation and Setup First Time Installation and Configuration Configuration Preparations Obtaining Network InformationObtaining Product Activation Key Connect PC to RMX First Time Configuration 4RMX 1000 Discover Tool Interface Logging in to Web User Interface 5Logging in to the RMX 1000 Web Interface Modify the Default IP address Parameter Description Router IP Address Configuring Other Network Options OptionalLAN Speed MTU Size Gatekeeper IP Network TypeRegister to Gatekeeper Primary Alternate Primary System H.323 AliasTransport Type Register to Server 11 RMX Time Synchronizing System Time Polycom RMX 1000 User Guide Page Basic Operation RMX 1000 Screen ComponentsUser Rights 1List of User Rights ViewSystem Operations List Pane Pane LayoutConference List RMX Management Common Operations Address BookList Sorting Shortcut Windows Operations Confirm/CancelRight-click Shortcut Menu Pane Sizing Starting a Conference Starting a Conference from the Conferences PaneTo start a conference from the Conferences pane Scenario Dial-in String EndpointFor example 2Dial-in String Rule for H.323 Endpoints Registered to GK 3Dial-in String Rule for H.323 Endpoints Unregistered to GK SIP Endpoint 4Dial-in String Rule for SIP Endpoints Registered to Server TEL URI Dialing method between H.323 and SIP Participants Connecting to a Conference-Dialing Methods EndpointSIP Endpoint For example Conference Profiles 1Default Conference Profiles Defining a Conference ProfileProfile Name Parameter General Settings Video Quality 3Video Quality Setup To define the video quality of video switching conference Defining People Video QualityTo define the video quality of CP conference Defining Content Video Quality Video Settings To set automatic layout 4Video Settings Number of Participants Multi-screen Layout Conference Skin Settings9Default Rule of Automatic Layout To specify a fixed layout 11Parameter Description of Conference Skin Conference Recording Control 12Conference Recording ConfigurationRecording indicator icon to inform participants that Or Dtmf function. For more information, see Recording Message Overlay 13Description of Message Overlay Setting Parameters Advanced Options Site Name Profile Setting a Default ProfileModifying a Profile Deleting a Profile Recording Link Recording Setup Dtmf Code Setting 1Parameter Description for Recording Link GeneralRSS 2000 IP 2Parameter Description for Recording Link Dtmf Codes Recording Control Recording Properties Creating a Meeting Room Meeting Rooms General Settings Chairperson Participant setupTo create a participant in the list To add a participant from the address book to the list Modifying a Meeting Room Deleting a Meeting RoomOther Information Reservations Reservations ViewsCalendar View To view the reservations per day Switching Calendar ModesList View To view the reservations per week Adding a Reservation Reserving a One-Time ConferenceTo reserve a conference 2Parameter Description for Reservation Setup Daily Reserving a Daily ConferenceReserving a Weekly Conference Started at the specified time on every Monday and Friday 3Parameter Description for Reservation Setup Weekly4Parameter Description for Reservation Setup Monthly Reserving a Monthly Conference Deleting a Reservation Modifying a ReservationDeleting a Reservation To modify the parameters of a reservation Address Book Creating a Participant in the Address Book Adding a Participant to the Local Directory 1Configuration Description of New Participants General Select the network communication protocol used whenRelated alias 3Cascading Configuration RMX Example of cascading configuration Broadcast / Listen Advanced Setting2Configuration Description of New Participants Advanced Volume Defining a Participant Group Adding a Participant from an Ongoing ConferenceTo define a group Exporting the Local Directory Modifying a Participant/GroupDeleting a Participant/Group Importing and Exporting the Local Directory GAB Server Directory ServiceConfiguring Directory Service 3GAB Configuration Parameters Ldap Server 4LDAP Configuration Parameters Viewing the Global Directory 5Function Definitions of Global Directory ButtonsButton Function Searching Directory Entries Page Parameter Conference Information Conference/Participant MonitoringConference Monitoring Viewing Conferences List Pane Changing End Time Viewing Conference ParametersConference Control Previewing the Conference Changing Conference layout Setting the Talk Hold TimeChanging Conference and Chairperson Passwords Locking/unlocking a Conference To set fixed screen layout To select a conference video modeSet the layout To set automatic screen layout To set a message overlay Setting the Conference Message OverlaySetting the Site Name 2Setting Message Overlay 3Description of Participant List Parameters Participant MonitoringViewing Participant List To set the site name Conference is suspended AudioCannot hear the audio of other conference sites Video Viewing Participant Properties Participant ControlButton Name Description Setting Conference Layout for Participant’s Endpoint Control OperationsTo define the screen layout of each participant To set a message overlay for a participant’s endpoint Setting Message Overlay for an EndpointMove a Participant between Conferences To move a participant Polycom RMX 1000 User Guide Page 10-1 Users and Connections User List Defining New User10-2 Modifying User Password Deleting User10-3 10-4 Viewing User Connection 11-1 IP Service Settings 11-2 LAN Setting Preferred/Alternate Routers11-3 Obtain DNS Server 11-4 Gatekeeper 11-5 SIP Server Server Address 11-6 11-7 5QoS Parameter SettingsEnable QoS Audio / Video Ports11-8 Type TCP/UDP Ports from 6Description of Port Settings11-9 Fixed Ports Mail Account 11-10 12-1 IVR Service IVR Information Prompt Message Description Default IVR Information12-2 1Factory IVR Information Customizing IVR Information Replace the IVR information12-3 To define the format settings for audio messages Recording an Audio Message12-4 3Properties for Sound Dialog Box 12-5 12-6 To record a new audio message 12-7 Page 13-1 CDR Files 13-2 Viewing CDR Records Reserved Duration Saving CDR Records13-3 1Parameter Description of CDRPage Time RMX UtilitiesSystem Alerts 14-1 2H.323 Link Status Description 323/SIP LinkSystem Time 14-2 14-3 Customization 14-4 Setting System NameSetting Skins Modifying Language Personal Skins Login Screen14-5 Welcome Message Security Setting Configuring the SSL Certificate14-6 4SSL Configuration for Certificate Request 14-7Days Valid Snmp Setting Setting the Agent14-8 14-9 Setting Traps Need to configure Trap Destinations and Community Name Product Activation14-10 11License Information 10Product Activation Logger Diagnostics Files Software Management14-12 Backup Configuration/Reservation Restoring Configuration/Reservation14-13 7Resources Report Setting DescriptionResources Report 14-14 Device Upgrade Upgrading from Version 1.1 to Version14-15 System Recovery To start up the RMX 1000 system in the rescue mode14-16 19Console Interface Highlighting Rescue 18Console Interface Rebooting 14-18 To use the RMX 1000 Rescue tool to reload software packages 14-19 Activating the Upgraded System 24License Information 14-20 15-1 Signaling and Hardware MonitoringSignaling Monitoring Service Name Status Indication SIP Server Directory ServiceHardware Monitor 15-2 Celsius degree 15-32Normal Range of the Hardware Status Unit Normal RangePage 16-1 Personal Conference Manager PCM Status Description Introduction to PCM InterfacesViewing the PCM Interface 16-2 Fecc Token Description Definitions of Dtmf & Fecc Keys16-3 2FECC Control Keys 16-4 PCM OperationsCreating a Conference To create an instant conference Entering an Existing Conference Select the conference to join from the conference list16-5 16-6 Directly enter the conference ID 16-7 Conference Control for Regular ParticipantsClick & View To change the layout on the participants endpoint screen Camera Control To control the camera from a far end16-8 To become the chairperson Chairperson Conference ControlVideo Force Become Chairperson Inviting Participant To invite a participant to join16-10 Participant mute/status 16-115Status Legend Descriptions Recording a Conference Disconnect ParticipantTerminate Conference 17-1 Appendix a Connection Failure DiagnosisPage 18-1 Appendix B Telnet/Terminal CommandsLogin HyperTerminal Parameters 18-2 Command IntroductionHelp Exit Restore System Configuration Idle Timeout SettingReboot Device Restore Password Password Modification Clean Key CodeTelnet Setting LPR Setting 18-5 Network Setting3Network Setting Parameters LAN Interface IP Address 4Network Setting Parameters LAN Interface Connection Rate 18-6 Appendix C Glossary 19-1Abbreviation/Term Explanation 19-2 High Definition HD 19-3Participant QoSPage Software Source Name License Type License URL Third Party Software Licenses20-1 1Third Party Licenses 20-2