AT&T 555-230-894 manual Call Center

Call Center

DEFINITY Communications System Generic 1	555-230-701
and Generic 3 Voice Terminal Operations, Issue 1

Provides detailed operating instructions for the system features on each type of voice terminal. Included are definitions of the voice features and user requirements.

DEFINITY Communications System Generic 1	555-230-500
and Generic 3 System Management, Issue 1

Provides operating procedures for the Generic 1 Management Terminal and the G3 Management Terminal for Generic 3 Version 1 systems. This document is intended for the System Administrator. Also included is information on administrative tasks and system backup procedures.

DEFINITY Communications System Generic 1, 555-230-755

Generic 3, and System 75 Voice Terminal Guide

Builder, Issue 1

Provides capability to produce laser-printed documentation for specific voice terminals. The software is supported by a comprehensive user’s guide and on-line help. This product requires a 386 PC, minimum of 6MB disk space, minimum of 4MB RAM, a printer supported by Microsoft GDI printer drive, and Microsoft Windows 3.1 or higher. A mouse is recommended.

Call Center

The following list of documents are Call Center specific. Refer also to the Basic DEFINITY documents.

DEFINITY Communications System Generic 3	585-230-520
Call Vectoring/EAS Guide, Issue 4

Provides information on how to write, use, and troubleshoot vectors. Vectors are command sequences that process telephone calls in an Automatic Call Distribution (ACD) environment. It is provided in two parts: tutorial and reference.

The tutorial provides step-by-step procedures for writing and implementing basic call vector scripts.

September 1995 Issue 1 I-5