AT&T 555-230-894 manual References

References

DEFINITY Communications System Generic 3 555-230-223

CallVisor LAN Gateway Installation,

Administration, and Maintenance, Issue 1

Provides procedures for installation, administration, and maintenance of the CallVisor LAN Gateway application and is intended for system administrators, telecommunications managers, Management Information System (MIS) managers, LAN managers, and AT&T personnel. The LAN Gateway application provides ASAI functionality using 10Base-T Ethernet rather than BRI as a transport media.

DEFINITY Communications System Generic 3 555-230-722

Automatic Call Distribution (ACD) Agent

Instructions, Issue 4

Provides information for use by agents after they have completed Automatic Call Distribution (ACD) training. Includes descriptions of features and the procedures for using them.

DEFINITY Communications System Generic 3 555-230-724

Automatic Call Distribution (ACD) Supervisor

Instructions, Issue 4

Provides information for use by supervisors after they have completed Automatic Call Distribution (ACD) training. Includes descriptions of features and the procedures for using them.

DEFINITY Communications System Generic 1	555-230-700
and Generic 3 Console Operation, Issue 2

Provides operating instructions for the attendant console. Included are descriptions of the console control keys and functions, call-handling procedures, basic system troubleshooting information, and routine maintenance procedures.

I-8September 1995 Issue 1