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How to get help
This chapter explains how to get help for Nortel products and services.

Getting help from the Nortel web site

The best way to get technical support for Nortel products is from the Nortel
TechnicalSuppor t web site:
www.nortel.com/support
This site provides quick access to software, documentation, bulletins, and
tools to address issues with Nortel products. From this site, you can:
•download software, documentation, and product bulletins
•search the TechnicalSupport Web site and the Nortel Knowledge Base
for answers to technical issues
•sign up for automatic notification of new softwareand documentation
for Nortel equipment
•open and manage technical support cases

Getting help over the telephone from a Nortel Solutions Center

If you do not find the information yourequire on the Nortel TechnicalSupport
web site, and you havea Nor telsuppor t contract, you can also get help over
the telephone from a Nortel Solutions Center.
In North America, call 1-800-4NORTEL (1-800-466-7835).
Outside North America, go to the following web site to obtain the telephone
number for your region:www.nortel.com/callus

Getting help from a specialist by using an Express Routing Code

Toaccess some Nortel Technical Solutions Centers, you can use an
Express Routing Code (ERC) to quicklyroute your call to a specialist in your
Nortel product or service. To locate the ERC for your product or service, go
to:www.nortel.com/erc
Nortel Communication Server 1000
Circuit Card Reference
NN43001-311 01.04 Standard
Release 5.0 23 May 2008
Copyright© 2003-2008, Nor tel Networks
.