Enterasys Networks CSX6000, CSX5500, CSX7000 manual Set Up

USER’S GUIDE

5.A message will be displayed indicating whether or not the call was made successfully. If the Dial Out call was not completed successfully, try the following:

a.If you issued the call device <device name> console command to initiate the call, check to see that you entered the device name correctly. Device names are case sensitive.

b.If you issued the call peer <telephone number data rate> console command to initiate the call, check to see that you entered the correct telephone number and data rate. The telephone number must contain all required prefixes such as the area code, or a “9” if Centrex is used.

c.If you have entered the call device or the call peer command correctly, follow the Set Up and Action listed below.

Set Up:

•Enable the call trace messages by issuing the trace on console command.

•Erase the current system messages (issue the er console command).

•Initiate a call to a remote device by issuing the call device <device name> console command.

•Display the system messages (issue the dr console command).

•Look for the following call request messages among the system messages.

Out - CALL RQST ACK Call Id=<call Id> Rate=<data rate> Slot=<slot#> Port=<port#> Chans=<bearer channel map> TN=<telephone number di- aled> Ces=<communication endpoint suffix> ConnId=<connect Id

In - CALL RQST ACK CallId=<call Id> Slot=<slot#> Port=<port#> CES=<ces> ConnId=<connection Id>

In - PROCEEDING Call Id=<call Id> Slot=<slot #> Port=<port #> Chans=<bearer channel map> Ces=<communication endpoint suffix> ConnId=< connect Id>

In - CONNECT Call Id=<call Id> Slot=<slot#> Port=<port #> Chans=<bearer channel map> Ces=<communication endpoint suffix> ConnId=<connect Id>

Action:

•If the system does not report a call request message for the remote device, then the system did not attempt to make a call. Check to see if there is enough call resources (lines, channels, supported connections) to make the missing call. For example, if your system supports only one BRI line, and you have no hunt groups, then only two active connections are possible. The system would not attempt to make a third call.

If this is not the case, contact Customer Support.

•If the system reports a call request message but it does not connect, then the system attempted to make a call. Check to see if the remote device has already completed the installation and verification processes, and is currently running with no active errors.

460 CyberSWITCH