USER’S GUIDE

Out Svc # <slot # , port #>

ISDN line failure. The line connected to the indicated slot and port is out of service for the reason indicated by # .

1 = No layer 1 sync for 5 seconds

This problem normally occurs due to WAN cabling problems.

Check your cables to make sure they are connected correctly. If this problem still occurs after you have checked all the cables, call the phone company and report the problem.

2 = No response to TEI requests

This problem normally occurs due to invalid configuration. Check your configuration using the following table:

basic rate

line from phone co:

line from phone co:

 

point-to-point

multi-point

 

 

 

line configured on non-

make sure that the

change TEI to be

auto TEI

configured TEI value

AUTO

 

is 0

 

 

 

 

line configured on auto

change TEI to be non-

if problem happens

TEI

auto

for over 5 minutes,

 

 

report problem to

 

 

phone company

 

 

 

3 = No UA response to SABME requests; no Layer 2

This problem normally occurs due to invalid configuration. Check your configuration using the previous table.

4 = Failure to negotiate SPID (U.S. only). This is due to an improperly configured SPID. Check your configuration.

5 = Failure to negotiate SPID (U.S. only). SPID has not been configured on the system; check configuration.

Over Max Charge

Monthly call charges exceeded. Monthly call charge tracking is enabled and the configured maximum has been exceeded.

[PAP] Identification timeout on remote device

The remote device did not send the PAP Authenticate-Request packet within a required amount of time. Try again. If this persists, contact your remote site.

[PAP] Invalid password for <name> given by remote device

The system received the PAP Authentication-Request packet with the incorrect password for the device name <name>.

[PAP] Remote device did not respond to the request

The system sent PAP Authenticate-Request packets the maximum number of times, but the remote device did not send either Authenticate-Ack or Authenticate-Nak packets. The remote device may

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Enterasys Networks CSX5500, CSX6000 Out Svc # slot # , port #, Auto For over 5 minutes Report problem to Phone company