Enterasys Networks CSX5500 Getting Assistance, Reporting Problems, Contacting Cabletron Systems

GETTING ASSISTANCE

REPORTING PROBLEMS

For a fast response, please take the time to fill out the System Problem Report to inform us of any difficulties you have with our products. A copy of this report can be found at the end of this chapter. This report provides us with important information to diagnose and respond to your questions. Please pay special attention to the following areas:

FAX Header

The System Problem Report has been designed as a FAX form. Please fill in all information in this area before you FAX the report to Cabletron Systems. If you plan to mail the System Problem Report, please fill in the company information in this section for reference information.

Software

Please fill in the following sections:

Release, Issue, and Version (From the VERsion command.)

Hardware

Select the Platform and resources that you are using.

Problem

Please fill in the following sections:

Type (Software, Hardware, Unknown.)

Occurrence (Reproducible, Intermittent, Single Occurrence.)

Original Number (This field is for your use. Enter your problem tracking number, if desired, for future reference.)

Description (Briefly describe the problem you are experiencing.)

Description (including sequence of events):

Briefly describe the problem you are experiencing. As best you can, describe the events or conditions that led to the problem you are experiencing.

Please send the System Problem Report form and any extra information (for example, line traces, system reports, and configuration files) that you have.

CONTACTING CABLETRON SYSTEMS

You can call us directly at:

Phone: (603) 332-9400

FAX: (603) 337-3075 fax

or, you can send email to us at: support@ctron.com

You may also access our web site for further information: http://www.cabletron.com