Maintenance and Troubleshooting
Error Codes
Error Codes
The software system will recognize and return both system and setup errors. These error codes provide troubleshooting clues for the user and Customer Service use in solving configuration and system errors. If a software error is returned to the display screen, follow the procedure below:
1.Record the error exactly as it appears on the screen.
2.Complete the troubleshooting flow chart in this chapter to isolate and/or correct any problem before going to step 3.
3.Contact Customer Service for assistance. Have the error message and other pertinent information (e.g., system log) readily available.
NOTE: The remainder of this chapter is based upon the assumption that there are no system or setup software errors. Therefore, it is important to clear all such errors before proceeding.
Redundancy
The Broadmore 1750 configuration has redundancy that serves to minimize system downtime. Troubleshooting alerts for redundant components are clearly indicated on the LEDs as explained below:
Power supply: a problem to either module is indicated by LED and log entry. The unit can be replaced without impact to system operation.
NIM: a problem will give a fault on the online NIM with log entry and the backup assumes control so a module replacement can be done without impact to system operation.
SAM: the 1:N protection SAM in slot P takes over for the faulty unit that can then be replaced without further impact to system operation. A log entry is also provided to alert the operator.
CPU Sync: a problem synchronizing files between redundant CPUs (see below).
Broadmore 1750 - Release 4.6 |
