Cisco Systems ASR 1000 Series

APPENDIX

B-13

Cisco ASR 1000 Series Aggregation Services Routers Hardware Installation and Initial Configuration Guide

OL-13208-03

Troubleshooting Initial Startup Problems

Your Ci s co ASR 1000 Series Router went through extensive testing before leaving the factory. However,

if you encounter problems starting the router, use the information in this chapter to help isolate the cause

of the problems. This chapter contains the following sections:

• Troubleshooting Overview, page B-13

• Online Troubleshooting Resources, page B-14

• General Troubleshooting Tips, page B-14

• Troubleshooting Using a Subsystem Approach, page B-15

The procedures in this chapter assume that you are troubleshooting the initial syst em startup and that

your router is in the original factory configuration.

If you have removed or replaced components or changed any default setting s, the recommendations in

this chapter might not apply. Make sure to review the safety warnings listed in the Regulatory

Compliance and Safety Information for the Cisco ASR 1000 Series Aggregation Services Routers

publication that accompanied your Cisco ASR 1000 Series Router befor e using the troubleshooting

procedures in this chapter.

Troubleshooting Overview

This section describes the methods used in troubleshooting the router. The troubleshooting methods a re

organized according to the major subsystems in the router.

If you are unable to solve a problem on your own, you can conta ct a Cisco customer service

representative for assistance. When you call, have the following information ready:

• Date you received the router and the chassis serial number (label located on the chassis, see Serial

Number Label Location, page 1-17).

• Installed SPAs.

–

Use the show platform command to determine which SPAs are installed if possible.

• Cisco software release number.

–

Use the show version command to determine this information if possible.

• Brief description of the symptoms and steps you have taken to isolate and solve the issue.

• Maintenance agreement or warranty information.