AT&T feature module 2 system manual Hold Disconnect Interval, Touch line buttons

Hold Disconnect Interval

DESCRIPTION

CONSIDERATIONS

Telephone company central offices use either a “short” (50 millisecond) or a “long” (450 millisecond) disconnect interval. Because most switching systems use a long interval, your MERLIN II system is factory-set for a long interval. If your telephone company uses a short interval or if your MERLIN II system has been reprogrammed, the disconnect intervals for your system may cause problems with held calls.

If your system has either of the following problems, the system administrator must change the Hold Disconnect Interval.

●If a caller waiting on hold is disconnected, the disconnect interval setting of your MERLIN II system is shorter than the setting at your local telephone company’s central office.

●If a caller waiting on hold hangs up, but the light next to that line button on voice terminals in your system continues to flash as if the call were still on hold, the disconnect interval setting of your MERLIN II system is longer than the setting at your local telephone company’s central office.

ADMINISTRATION	To change the disconnect interval:	enter administration mode and follow the
	appropriate procedure below.
	With a MERLIN II System Display Console
	1 From the administration menu	touch these buttons: [Lines], [More],
	[HidAband] .
	2 Touch line buttons:

Steady green on = line drops held call on long (450 millisecond) signal (default)

Green off = line drops held call on short (.50 millisecond) signal

3 Touch Conference to return to the administration menu.

With a BIS-34D Console

1 Touch Message.

The lights next to the administration mode buttons stop flashing. The green light next to

Message remains on.

2 Dial #303.

3 Touch each line button to change its disconnect interval. Each touch of the button gives you one of the following codes:

Steady green light on = line has long disconnect internal

Green light off = line has short disconnect interval

4 Touch Message and go on to another procedure, or leave administration mode.

MERLIN II System Features 2-75