AT&T feature module 2 system manual Call Report

PROGRAMMING

HOW TO USE

To program a Call Pickup Group button, label a button, enter programming mode, and follow these steps:

1 Touch the button you want to program.

2 Dial *32.

3 Program another feature or leave programming mode.

To pick up a call at another group member’s voice terminal:

1 Take the appropriate action:

Touch the Call Pickup Group button.

Touch Intercom-Voiceor Intercom-Ring,lift your handset, and dial *88.

2 When you hear a beep or when someone answers, speak into your handset.

Call Report

DESCRIPTION	The Call Report feature enables a business to keep records of incoming and
	outgoing calls. (In some communications systems, this feature is called
	Station Message Detail Recording, or SMDR.)
		NOTE: This feature requires a printer to be connected to the top port
	on the Processor Module.
	This feature provides the following type of information in a printed report for
	each incoming and outgoing call:
	● T h e date and time of each call
	● The	call’s duration
	● T h e line and voice terminal on which the call was made or received
	● T h e dialed numbers of the outgoing call, and, if appropriate, the account
	code
	Call reports are printed automatically as tails go out or come in. This
	information helps a business identify abuses in telephone privileges. Call
	Report also documents telephone traffic patterns that can be analyzed to
	improve	efficiency.
	If an account code is entered when the call is made, the call report includes
	that information. Account codes are helpful in billing customers and different
	departments of the company for telephone calls that should be charged to
	them. (See “Account Code Entry.”)
CONSIDERATIONS	● When the system administrator administers the system for the Call Report
	feature, he or she can set certain options:

The administrator must set the initial time and date, so that these details appear correctly on the call report.

2-30MERLIN II System Features