AT&T feature module 2 system manual Transfer

Transfer

DESCRIPTION	You can use your voice terminal Transfer button to transfer intercom and
	outside calls to someone else in your MERLIN II system.
	There are four ways to transfer calls:
	● Option A. If you have an Auto Intercom button for the person to whom
	you want to transfer a call, and if your administrator has set your system
	for One-Touch Transfer, you can transfer a call with one touch.
	● Option B. You can transfer a call by dialing the intercom number.
	● Option C. You can announce the call before you transfer it.
	● Option D. You can use the Transfer feature to screen calls.
CONSIDERATIONS	Pooled and square systems are factory-set for One-Touch Transfer, but
	they can be administered for One-Touch Hold with Call Announcement
	instead. (Systems cannot have both options. ) One-Touch Transfer is the
	recommended option for pooled systems, and One-Touch Hold with Call
	Announcement is the recommended option for square systems.
	Behind-switch systems are factory-set for One-Touch Hold with Call
	Announcement and must keep this setting.
	In a square system, the person to whom you are transferring a call must
	have a button for that line in order to receive the transferred call. If not,
	he or she can use the Call Pickup feature to answer the call.
	If no one answers the transferred call, the call returns to the sender after
	a specified number of rings set by the system administrator. The
	administrator may also choose to set the system not to return calls.
	(See “Transfer Return Interval. ” )
	You cannot transfer with voice announcement to a Call Distribution group
	or 7406 voice terminal. The call is transferred successfully, but the person
	at the other voice terminal cannot hear your voice.
	When you transfer a call, the person is automatically connected to the
	Music-on-Hold source, if your system has this feature. However, the
	system administrator may choose to administer the Ringing-on-Transfer
	feature so the caller hears ringing instead.
ADMINISTRATION	To administer One-Touch Hold or change from One-Touch Hold to
	One-Touch Transfer, see the procedure under “One-Touch Hold with Call
	Announcement. ”
PROGRAMMING	If you want to program an Auto Intercom button for a voice terminal to which
	you often transfer calls, see “Auto Intercom. ”
HOW TO USE	To transfer a call using Option A (in systems administered for One-Touch
	Transfer only):
	1 With the call in progress, touch the Auto Intercom button for the intercom
	number to which you want to transfer the call.
	2 Hang up.

2-162MERLIN II System Features