AT&T feature module 2 system manual Call Coverage, Description Considerations Programming

Call Coverage

DESCRIPTION

CONSIDERATIONS

PROGRAMMING

The Call Coverage feature allows you to cover calls, including intercom calls, for people in your MERLIN II system, even if their lines do not appear on your voice terminal. You can program Cover buttons for as many a six voice terminals, depending on how many programmable buttons with lights you have available.

A Cover button may be programmed for primary or secondary coverage.

●Primary coverage is appropriate for someone who usually answers a co- worker’s calls. For example, a secretary who screens calls for a manager should have primary coverage for the manager.

Cover buttons for primary coverage may be programmed for immediate ring or delayed ring, depending upon the situation and personal preferences. If you program a primary coverage button for delayed ring, the call rings twice at the voice terminal of the person whose calls are being covered, then begins to ring at the voice terminal of the person who is covering the calls.

●Secondary coverage is appropriate for a backup person who answers calls if the person providing primary coverage isn’t available. For example, a secretary who screens a manager’s calls can designate someone else to answer those calls when he or she isn’t available. After a call has rung four times at the voice terminal of the person whose calls are being covered, it begins to ring at the voice terminal for the person providing secondary coverage.

When Call Coverage is in effect, calls ring both at the voice terminal of the person whose calls are being covered and the voice terminal of the person providing coverage.

●You can use the Ringing Options feature as well as Call Coverage to cover shared lines (See “Ringing Options. ” )

●Cover buttons are set initially for no ring, but you can program them for immediate or delayed ring.

●Up to six people in the system can have Cover buttons for an individual voice terminal.

●Only the person who is covering someone else’s calls needs to program a Cover button. No programming is required to have your calls covered. Someone whose calls are being covered may want to program a Coverage Inhibit button, however. Pressing this button deactivates the Call Coverage feature at the voice terminal of the person providing coverage. (See “Coverage Inhibit.”)

To program Call Coverage, label a button with lights, enter programming mode, and follow these steps:

1 Touch the button you want to program.

2 Dial *40 to assign primary coverage or *50 to assign a secondary coverage.

3 Touch the Auto Intercom button or dial the intercom number of the person you are covering.

4 To assign a Ringing Option, touch the Cover button, then dial the appropriate code for the type of ringing you prefer:

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