Call Pickup Groups

DESCRIPTION

CONSIDERATIONS

A member of a Call Pickup Group can answer a call that is ringing at any other group member’s voice terminal by just dialing a code or touching a button. The group member picking up the call doesn’t need to know the intercom number of the ringing voice terminal. The system connects him or her to the ringing voice terminal automatically.

Group members can pick up intercom, outside, transferred, and covered calls at each other’s voice terminals. They can transfer outside calls to other voice terminals in the system,

A system can have up to 30 Call Pickup groups, each containing as many as 15 members. A voice terminal can be assigned to only one group.

If a member of the group has activated the Coverage Inhibit feature, a call ringing at that voice terminal can’t be picked up by other group members.

ADMINISTRATION

Check the Call Pickup Groups Form to see which voice terminals should be

 

assigned to each group. To set up or change Call Pickup Groups, enter

 

administration mode and follow the appropriate procedure below.

 

With a MERLIN II System Display Console

 

1 From the administration menu, touch [Stations], [More], [More], [PickUp] .

 

2

Dial a group number (01 through 30).

 

3

Touch [Enter].

 

4

Touch the Auto Intercom button of each voice terminal until the light next

to the button shows the appropriate code:

Green on = voice terminal included in Call Pickup group

Green off = voice terminal not included in Call Pickup group

5 Touch [PickUp] and repeat steps 2 through 4 to create other groups.

6 Touch Conference to return to the administration menu, or leave administration mode.

With a BIS-34D Console

1 Touch Message.

2 Dial # 327.

3 Dial the number (01 through 30) of the Call Pickup group that you want to set up or change. .

4 Touch the Auto Intercom button of each voice terminal you want to add to or remove from this group until the light next to the button shows the appropriate code.

Green light on = voice terminal is in the Call Pickup group

Green light off = voice terminal is not included in the Call Pickup group

5 Repeat steps 2 through 4 for each Call Pickup group you want to set up or change.

6 Touch Message and go on to another procedure, or leave administration mode.

MERLIN II System Features 2-29

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AT&T feature module 2 Call Pickup Groups, Dial a group number 01 through, To the button shows the appropriate code