AT&T feature module 2 Transfer Return Identification, To transfer a call using Option B

To transfer a call using Option B:

1 Touch Transfer.

2 Dial the intercom number of the person to whom you are transferring the call.

3 Hang up.

To transfer a call using Option C:

1 Touch Transfer.

2Touch Intercom-Voice.

3Dial the intercom number of the voice terminal to which you want to transfer the call.

4Announce the call through your handset.

5Hang up.

To screen a call using Option D:

1Touch Hold.

2Touch Intercom-Ring.

3Dial the person’s intercom number.

4Announce the call when the person answers, and ask if it will be accepted.

5Touch the call’s line button.

6Advise the caller that the person isn’t available or transfer the call as shown above.

Transfer Return Identification

DESCRIPTION

CONSIDERATIONS

HOW TO USE

With the Transfer Return Identification feature, the attendant can identify which transferred calls have not been answered and are returning to the attendant console.

●Attendants can use the display to see from which voice terminal the call is being returned.

●If a transferred call returns to an attendant console while the attendant is busy on another call, the attendant cannot identify the returning call. The call rings at the console until the attendant answers it or the person for whom the transferred call was intended answers the call.

When a transferred call returns to your attendant console, and you are not busy on a call, you can identify the returning call by checking the lights on the console:

The red light next to the line button flashes rapidly.

The green light next to the Auto Intercom button for the voice terminal from which the call is returning flashes slowly.

MERLIN II System Features 2-163