Attendant Position Setting | AT&T feature module 2 specification

Administration Procedure

Do This

Attendant Position Setting	1 Reach screen via [System], [Attendants], [Position] .
	2 Touch		Auto	Intercom button(s):
		Green light on = attendant position
		Green light flashing = not now an attendant position
	3 Touch [Store] .

Loudspeaker Page jack	1 Reach		screen	via	[More], [Options] , [XtrnPg] .
	2 Touch		line button:
		Green light on =			Loudspeaker Page jack
		Green light off = standard line or Music-on-Hold jack
	3 Touch Conference				to return to the administration menu.

Music-on-Hold jack	1 Reach		screen	via	[More], [Options], [Music] .
	2 Touch		line button:
		Green light on = Music-on-Hold jack
		Green light off = standard line or Loudspeaker Page jack
	3	Touch Conference			to return to the administration menu.

Simultaneous Voice and Data	1 Reach		screen via		[More], [More], [Data], [Vce/Data].
	2	Touch either of two adjacent Auto Intercom buttons:
		Green light on = station jack part of voice/data pair
		Green light off =			station jack not paired
	3	Touch Conference			to return to the administration menu.

Touch-Tone or rotary signaling	1 Reach		screen	via	[Lines], [More], [TchTone] .
	2	Touch	line buttons:
		Steady green on = Touch-Tone
		Green off =		rotary
	3	Touch Conference			to return to the administration menu.

Voice Terminal Type Setting (raised plastic	1 Reach		screen	via	[Stations], [More], [BIS/HFAI] .
or flat membrane button)	2	Touch	Auto	Intercom button(s):

		Green light on = raised plastic button voice terminal
		Green light off = flat membrane button voice terminal
	3	Touch Conference			to return to the administration menu.

Voice Announcement to Busy Voice	1 Reach		screen via		[Stations], [More], [More], [VceSgnl] .
Terminal	2	Touch either of two adjacent Auto Intercom buttons:

		Green light on = station jack part of voice/voice pair
		Green light off =			station jack not paired
	3	Touch Conference			to return to the administration menu.

Menu-Driven Administration Procedures 3-25

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AT&T feature module 2 system manual Attendant Position Setting

Contents

Merlin 1988 AT&T Issue All Rights Reserved Contents Easy to USE Efficient Cost Effective About the Merlin II Communications System Documentation About the System Documentation System Manual HOW to USEGuides Making Changes to a Running System? Overview HOW Entries are Organized Types of Voice Terminals Entering and Leaving Administration Mode General Procedures for Administration and Programming At a Digital Voice Terminal At an Analog Voice Terminal Abbreviated Ringing Description Considerations Programming HOW to USEAccount Code Entry See Ringing Options Allowed Lists Description Considerations AdministrationWith a Merlin II System Display Console Touch Message Dial #4 Dial the number of the list 0 through To Give Voice Terminals Access to Allowed Lists Description Attendant Barge-In Description Considerations Attendant Postion Setting Auto Answer-All Go on to another procedure, or leave administration modeWith a BIS-34D Console Auto Answer-Intercom Programming HOW to USE Touch Auto Answer-Intercom Auto IntercomTouch Auto Answer-Intercom again Automatic Line Selection Automatic Route Selection Considerations AdministrationTie Lines Uses An alternate long distance company Merlin 11 System Features If you enter These tables are 6-digit Touch Message Administering the Pool, Absorb, and Other Digits Sections If you hear a busy signal that is faster than normal To place a outside call using ARSIf you hear a fast busy signal again Button is already on Basic Telephones Fixed Features Behind-Switch OperationLines Ringing Patterns More, BehindSw Touch Conference, Drop, or Transfer Speed Dial Access ButtonLocal Conference, Drop, and Transfer Buttons BIS/HFAI Terminal I d g i n g Description Considerations Programming Call Coverage Call Forwarding and Follow Me Canceling Follow Me Canceling Call ForwardingActivating Call Forwarding Touch Call Forwarding Touch Call Park Call Park Touch Intercom-Ring or Intercom-Voice Call Pickup Dial a group number 01 through Call Pickup GroupsTo the button shows the appropriate code Call Report Console Setting the System Time and Date with a BIS-34D Console Specifying Call Report Options with a BIS-34D Console Call Restriction Resetting the Printer with a BIS-34D ConsoleOutward Call Restriction. Restricts Toll Call Restriction. Restricts voice Identifying Toll Types for Selected Lines Touch Speaker M p O nTouch Speaker Touch Adm Tel Touch Recall Considerations Administration Programming Centralized Programming Red light next to Adm Tel goes on From the administration menu, touch More, More, CntrPrg Button location codes for analog voice terminals Speaker Message Shift Conference Description Considerations HOW to USETouch Conference Touch Drop Coverage InhibitTouch Coverage Inhibit Dialing Timeout Interval For Rotary Lines Direct Inward System Access Dial the Disa password, if required To place a call using Disa S p l a y Time-keeping features Display screen 7406D Voice Terminal with Display Display screen Merlin II System Display Console Display line can have a maximum of 16 characters. Each line Display voice terminal that you are usingCharacters at a time Being used, the screen shows the time, day, and date Account Code Entry Administration Mode Call Coverage Touch Time/TimerCaller ID Stop To start the timer for calls you need to timeTouch Clock Functions You see the following Clock Functions display Time Set Functions 930a Tues Hour Min Clock Set Functions 930a Tue Time DayExit Set Date Month 930a Tue Alarm Functions 930a 1030a Timer Functions 930a 0000 Start Stop ResetAlarm Set Functions Hour Hour Min Min Exit Leave Word Calling Number Dialed Blank Program ModeNot Programmable Timer The 7406D Voice Terminal Timer The 61 S-340 and SP-34D Voice TerminalTimer The Merlin II System Display Console Transfer Return Identification Do Not Disturb This feature remains active until youTouch Do Not Disturb Touch Do Not Disturb again Extended Station Status O p Select Hotel or CMS as appropriate Appropriate procedures below Dial #330 Flexible Numbering 64MERLIN II System Features Block Renumbering Single Renumbering Type in the first lowest-numbered new dial code Forced Account Code Entry Follow Me Programming Number. If your system has ARS and you get a busy signal on Just follow the standard Account Code Entry procedureDial # 22, the code for the Account Code entry feature Procedure Group Call Distribution E a k e r p h o n e Touch Intercom-Voice Or Intercom-Ring Group Group ListeningTo transfer an outside call to a Call Distribution group Touch Transfer Dial #88 To assign voice terminals to paging groupsVoice terminals 1 through Assign or remove voice terminals Touch Intercom-Voice L dTouch Hold Touch line buttons Hold Disconnect Interval Touch Intercom-Ring Intercom Intercom Dial Tone To set the dial tone using a BIS-34D ConsoleMatch the CO line dial tone Labels for Stations Merlin II Display Console in Administration Mode Last Number Redial Leave Word Calling Label the button Programming code Dial this7406 Display Voice Terminals Speakerphone, and Microphone Buttons LightsLights Meaning of the Lights Message light. See Leave Word Calling Turn on your Message light Line Pickup Line Assignments in Behind-Switch SystemsSee Call Pickup I c e Ring Message Station becomes available or try again later Touch the Auto Intercom button for the voice terminalFollowing codes When the copy is complete, the red light stops flashing Line Assignments in Pooled Systems Merlin II System Features I c e Lntercom Message Administration menu Stations, Line/Pool Dial the pool code default codes are 9 and 890 throughBeen labeled at the voice terminals Touch the line buttons until the correct code shows Assigning Voice Terminals Dial Access to Line Pools Touch Adm Pool Red light next to Adm Tel flashes On buttons at the voice terminals Line Assignments in Square Systems O i c e Message Touch Auto Intercom Button For Voice Terminal From Administration Menu Touch These Red light next to Adm Tel flashes Line Representation Line Request Description Cons Derations HOW to USE Loudspeaker Touch Conference to return to Administration menuTouch Line button Message Touch Loudspeaker Manual Signaling Menu-Driven Administration 108MERLIN II System Features Line Shift Buttons Considerations HOW to USEStation Shift Buttons Menu Selection Screens Conference twiceData Entry Screens Screen Abbreviations Data Cntr-PrgDate DayofWk OutRstr OutOnlyPageZone PageZn Message Considerations Programming HOW to USE Dial # Wait until the system beeps twice Monitor-on-Hold Night Service Exclusion list From the administration menu, touch Following procedure describes 118MERLIN II System Features Them from Night Service groups Enter Dial #907 and wait for the beep Leave administration modeDialing *39 Making a Call Using the Password Turning Night Service with Outward Restriction On and Off Notify Terminal Touch the Send Button for That Voice On-Hook Dialing One-Touch Hold with Call Annoucement Group to whom you are placing an intercom call To use One-Touch Hold with Call AnnouncementThat line Directions under Considerations Outside Auto Dial PBX, Centrex, or Custom Calling Features Personal Speed Dial Touch Shift Personalized RingingTouch Select Ring Touch Select Ring again Dial #56 again Pooled SystemTerminal, you will hear the ringing pattern you have chosen See Line Assignments in Pooled Systems Privacy 132MERLIN II System Features Recall Programming Recall Time Interval That time every day Reminder Service To remove a time administered previously, touch Drop Reminder is cancelledFrom one day to the next Voice terminal Canceling Personal Reminder Times Setting Personal Reminder TimesSetting Reminder Times from Attendant Consoles Reminder Set again Touch Reminder Cancel Canceling Individual Reminders from Attendant ConsolesWhen your voice terminal rings, lift your handset Ringing/Idle Line Preference Ringing-on-Transfer When you receive an outside callTouch a line button Ringing Options On-Transfer or the Music-on-Hold feature Dial *346 for Delayed Ring Dial ’36 for Delayed RingDial *347 for Immediate Ring Saved Number Saved Number Redial Sending Messages From a BIS-34D Send Message Sending a Message from a Merlin II System Display Console Touch Send MessageTouch Message Status 7406 Voice Terminal Shift Button ShiftShift Button on the Merlin II System Display Console Shift Button on the Display Console Simultaneous Voice and Data CallsTo the computer Dial #211 Wait until the system beeps twice Touch either of two adjacent Auto Intercom buttonsTo make a data call Computer Speakerphone Smdr Station Message Detail RecordingSee Call Report Using Monitor-on-Hold Using On-Hook DialingUsing Group Listening Description Programming HOW to USE Touch-Tone Enable Switchhook FlashDial the credit card authorization code Pause Stopwatch Square Line ConfigurationTouch Stopwatch To individual voice terminals System RenumberingTouch Renumber System Size System Speed Dial Enter the # Touch Conference System Type For a behind switch system, touch More, BehindSw S t Feedback Sound Meaning of the Feedback Tones If you hear this type of tone Switch, your tones will be differentPersonalized Ringing Merlin II system places an announced intercom call to a Touch-Tone or Rotary Signaling Touch Touch-Tone Enable Touch-Tone Enable Transfer Transfer Return Identification To transfer a call using Option BTouch Transfer Touch Intercom-Voice Transfer Return Interval From Administration menu, touch To prevent voice announcements, dial *35 Voice Announcement Enable/Disable Voice Announcement To Busy Voice Terminal Voice Terminal Type Description Administration Control setting on the front of the voice terminal Volume Control Administration Drawings and DiagramsHow to Use Description Much auxiliary power the system needs Auxiliary Power UnitModule With the unit 15 a basic telephone connected to an Opti Basic Telephones with Opti and Btmi Telephones to the Exclusion list. See Night Service And/or line pools he or she can access Administration Programming HOW to USE Default Main Pool Intercom-Voice Intercom-Ring Pool AccessIIntercom-Voice Intercom-Ring Systems Only 82 responding stations Control Unit Modules Line 400 with TTR Module with Touch-Tone Receivers has Line/8-Analog Voice Terminal 408 Module has jacks for four See Figure Frequency Generator Using Basic Mode Using Join ModeGeneral Purpose Adapter Cordless telephones. An example is shown in Figure Speakerphone Light Volume control Microphone Using Auto ModeHands-Free Unit Touch Speakerphone When you are ready to speak again with the personTouch Microphone Touch Microphone again Allows you to handle calls more easily. See Figure Headset and Headset AdapterDial the outside number Is located In-Range, Out-of-Building Voice Termianl and ProtectorsThese protectors must be mounted indoors Your Irob protectors Music Coupler Loudspeaker Paging System Different line modules Power Failure TelephonesOutside calls Supplemental Alert Adapter 186MERLIN II System Features Enter and Leave Administration Mode Administration Procedure Do This Basic Administration Procedures Touch Auto Intercom buttons Attendant console positionTouch # Music-on-Hold jack Voice Terminal Type Setting raised plastic Touch-Tone or rotary signalingDial #302 Touch line buttons Voice Announcement to Busy Voice Dial pool code To assign Dial Access to Line Pools toTo assign lines and line pools to voice Touch Drop Touch Message Optional Systemwide Features= none Touch the fixed button Conference, Transfer, or Drop Call Pickup Groups To assign voice terminals to groups Call Report To set time and date and administerDial number of Call Pickup group 01 through To get a printout of Call Report Steady green on = all calls permitted unrestricted Do This Touch Speaker Touch Conference twice Do This Touch Message To get a printout of Call Distribution To associate lines with groups forGroups Dial #906 and wait for beep Group Paging To assign voice terminals to groups for To set up Outward Restriction by Night Service, Enhanced To assign voice terminals toCreating a password Dial # Dial a 4-digit password To set up an allowed list of emergency Service Information Dial #907 and wait for beep To suspend Night Service withDefault Dial # To record current day for Night Dial number to specify timer interval Recall TimerReminder Service Cancel To get a printout of Reminder Service Dial #306 Transfer Return Interval Administration Button Codes 18Administration Button Codes Set the Camp On return interval 20Administration Button Codes Menu-Driven Administration Procedures Menu-Driven Administration Map Menu-Driven Administration Map For a Behind switch system, touch More , BehindSw 24Menu-Driven Administration Procedures Attendant Position Setting Voice terminal line/line pool assignments Reach screen via More , Tables , ARS-6dgt 28Menu-Driven Administration Procedures Menu-Driven Administration Procedures3-29 30Menu-Driven Administration Procedures Menu-Driven Admlnlstration Procedures Touch NoRestr for no restriction, or touch InwdOnly for Reach screen via Lines, DisaInward only To put consoles into ESS Display 34Menu-Driven Administration Procedures Dial Touch Conference to return to the administration menu Touch Drop Dial number Dial * if it is a marked Voice Terminal Features Voice Terminal Features and Programming Codes Voice Terminal Features and Programming Codes Call Reporting Privacy 42Voice Terminal Features and Programming Codes Voice Terminal Status Voice Terminal Programming Codes Programming Codes Other Numbers Feature Auto Answer-All 46Voice Terminal Features and Programming Codes Index 2Index Index I 4Index