AT&T feature module 2 system manual Call Pickup, Touch Intercom-Ring or Intercom-Voice

Call Pickup

DESCRIPTION

CONSIDERATIONS

PROGRAMMING

HOW TO USE

You can use the Call Pickup feature to answer a call that is ringing, parked, or on hold anywhere in the MERLIN II system.

You can access this feature by dialing the Call Pickup code. If you prefer, you can program a general Call Pickup button that you touch instead of dialing the code. You can also program individual Call Pickup buttons to pick up calls at specific voice terminals or on specific lines.

●Unless you have a button programmed to pick up calls at a specific voice terminal or on a specific line, you must know the line number or the intercom number of the voice terminal where the call came in order to use Call Pickup.

●When used with the Loudspeaker Page or Group Page features, Call Pickup can be particularly helpful to attendants. If the person for whom the call is intended may be in any of several location, the attendant can page the person and tell him or her to use Call Pickup to answer the call.

●In a square system, the attendant can transfer a call to someone who doesn’t have a call button for that line by announcing the call and instructing the person to use Call Pickup.

To program a Call Pickup button, label a button, enter programming mode, and follow these steps:

1 Touch the button you want to program.

2 Dial *84.

3 If you want to make this an individual Call Pickup button, dial the intercom number or line number.

4 Program another feature or leave programming mode.

You can use a dial code or a programmed button to pick up a call at any voice terminal in the system.

To pick up a call using a dial code:

1Touch Intercom-Ring or Intercom-Voice.

2Lift your handset.

3Dial *9.

4Dial the line number or dial the intercom number of the voice terminal where the call is ringing or on hold.

To pick up a call using a button:

1Touch Intercom-Ring or Intercom-Voice.

2Lift your handset.

3Take the appropriate action:

Touch the Call Pickup button for the particular line or intercom number.

Touch Call Pickup, then dial the line number or the intercom number of the voice terminal where the call is ringing or on hold.

2-28MERLIN II System Features