Merlin
 1988 AT&T Issue All Rights Reserved
 Contents
 About the Merlin II Communications System
Easy to USE Efficient Cost Effective
 About the System Documentation
Documentation
 HOW to USE
System Manual
Guides
Making Changes to a Running System?
 Overview
 Types of Voice Terminals
HOW Entries are Organized
 General Procedures for Administration and Programming
Entering and Leaving Administration Mode
 At an Analog Voice Terminal
At a Digital Voice Terminal
 Description Considerations Programming HOW to USE
Abbreviated Ringing
Account Code Entry
See Ringing Options
 Allowed Lists
Description Considerations Administration
With a Merlin II System Display Console
 To Give Voice Terminals Access to Allowed Lists
Touch Message Dial #4 Dial the number of the list 0 through
 Attendant Barge-In
Description
 Attendant Postion Setting
Description Considerations
 Auto Answer-All
Go on to another procedure, or leave administration mode
With a BIS-34D Console
 Programming HOW to USE
Auto Answer-Intercom
 Touch Auto Answer-Intercom
Auto Intercom
Touch Auto Answer-Intercom again
 Automatic Line Selection
 Automatic Route Selection
Considerations Administration
Tie Lines Uses An alternate long distance company
 Merlin 11 System Features
 Touch Message
If you enter These tables are 6-digit
 Administering the Pool, Absorb, and Other Digits Sections
 To place a outside call using ARS
If you hear a busy signal that is faster than normal
If you hear a fast busy signal again
Button is already on
 Basic Telephones
 Behind-Switch Operation
Fixed Features
Lines
Ringing Patterns
 More, BehindSw
 Touch Conference, Drop, or Transfer
Speed Dial Access Button
Local Conference, Drop, and Transfer Buttons
 BIS/HFAI Terminal I d g i n g
 Call Coverage
Description Considerations Programming
 Call Forwarding and Follow Me
 Canceling Call Forwarding
Canceling Follow Me
Activating Call Forwarding
Touch Call Forwarding
 Call Park
Touch Call Park
 Call Pickup
Touch Intercom-Ring or Intercom-Voice
 Dial a group number 01 through
Call Pickup Groups
To the button shows the appropriate code
 Call Report
 Setting the System Time and Date with a BIS-34D Console
Console
 Specifying Call Report Options with a BIS-34D Console
 Resetting the Printer with a BIS-34D Console
Call Restriction
Outward Call Restriction. Restricts
Toll Call Restriction. Restricts voice
 Identifying Toll Types for Selected Lines
 M p O n
Touch Speaker
Touch Speaker Touch Adm Tel
Touch Recall
 Considerations Administration Programming
 Centralized Programming
 From the administration menu, touch More, More, CntrPrg
Red light next to Adm Tel goes on
 Button location codes for analog voice terminals
 Message Shift
Speaker
 Conference
Description Considerations HOW to USE
Touch Conference
 Touch Drop
Coverage Inhibit
Touch Coverage Inhibit
 Dialing Timeout Interval For Rotary Lines
 Direct Inward System Access
 To place a call using Disa
Dial the Disa password, if required
 Time-keeping features Display screen
S p l a y
 7406D Voice Terminal with Display Display screen
 Merlin II System Display Console
 Display voice terminal that you are using
Display line can have a maximum of 16 characters. Each line
Characters at a time
Being used, the screen shows the time, day, and date
 Administration Mode
Account Code Entry
 Call Coverage
Touch Time/Timer
Caller ID
 To start the timer for calls you need to time
Stop
Touch Clock Functions
You see the following Clock Functions display
 Clock Set Functions 930a Tue Time Day
Time Set Functions 930a Tues Hour Min
Exit
Set Date Month 930a Tue
 Alarm Functions 930a 1030a
Timer Functions 930a 0000 Start Stop Reset
Alarm Set Functions Hour Hour Min Min Exit
 Leave Word Calling
 Number Dialed
 Blank
Program Mode
Not Programmable
 Timer The 61 S-340 and SP-34D Voice Terminal
Timer The 7406D Voice Terminal
Timer The Merlin II System Display Console
Transfer Return Identification
 This feature remains active until you
Do Not Disturb
Touch Do Not Disturb
Touch Do Not Disturb again
 O p
Extended Station Status
 Appropriate procedures below
Select Hotel or CMS as appropriate
 Dial #330
 Flexible Numbering
 64MERLIN II System Features
 Block Renumbering
 Type in the first lowest-numbered new dial code
Single Renumbering
 Follow Me
Forced Account Code Entry
 Programming
 Just follow the standard Account Code Entry procedure
Number. If your system has ARS and you get a busy signal on
Dial # 22, the code for the Account Code entry feature
Procedure
 Group Call Distribution
 Touch Intercom-Voice Or Intercom-Ring
E a k e r p h o n e
 Group Listening
Group
To transfer an outside call to a Call Distribution group
Touch Transfer
 To assign voice terminals to paging groups
Dial #88
Voice terminals 1 through
Assign or remove voice terminals
 Touch Intercom-Voice
L d
Touch Hold
 Hold Disconnect Interval
Touch line buttons
 Intercom
Touch Intercom-Ring
 Intercom Dial Tone
To set the dial tone using a BIS-34D Console
Match the CO line dial tone
 Labels for Stations
 Merlin II Display Console in Administration Mode
 Last Number Redial
 Leave Word Calling
 Label the button Programming code
Dial this
7406 Display Voice Terminals
 Speakerphone, and Microphone Buttons
Lights
Lights Meaning of the Lights
 Turn on your Message light
Message light. See Leave Word Calling
 Line Pickup
Line Assignments in Behind-Switch Systems
See Call Pickup
 I c e
 Ring Message
 Station becomes available or try again later
Touch the Auto Intercom button for the voice terminal
Following codes
 When the copy is complete, the red light stops flashing
 Line Assignments in Pooled Systems
 Merlin II System Features
 I c e Lntercom
 Message
 Dial the pool code default codes are 9 and 890 through
Administration menu Stations, Line/Pool
Been labeled at the voice terminals
Touch the line buttons until the correct code shows
 Assigning Voice Terminals Dial Access to Line Pools
 Touch Adm Pool
 Red light next to Adm Tel flashes
 On buttons at the voice terminals
 Line Assignments in Square Systems
 O i c e
 Message
 From Administration Menu Touch These
Touch Auto Intercom Button For Voice Terminal
 Red light next to Adm Tel flashes
 Description Cons Derations HOW to USE
Line Representation Line Request
 Touch Conference to return to Administration menu
Loudspeaker
Touch Line button
Message
 Manual Signaling
Touch Loudspeaker
 Menu-Driven Administration
 108MERLIN II System Features
 Line Shift Buttons
Considerations HOW to USE
Station Shift Buttons
 Menu Selection Screens
Conference twice
Data Entry Screens
 Screen Abbreviations
 Cntr-Prg
Data
Date
DayofWk
 OutOnly
OutRstr
PageZone
PageZn
 Considerations Programming HOW to USE
Message
 Monitor-on-Hold
Dial # Wait until the system beeps twice
 Night Service
 Following procedure describes
Exclusion list From the administration menu, touch
 118MERLIN II System Features
 Them from Night Service groups
 Enter
 Dial #907 and wait for the beep
Leave administration mode
Dialing *39
 Turning Night Service with Outward Restriction On and Off
Making a Call Using the Password
 Notify
 Terminal Touch the Send Button for That Voice
 One-Touch Hold with Call Annoucement
On-Hook Dialing
 Group to whom you are placing an intercom call
To use One-Touch Hold with Call Announcement
That line
 Outside Auto Dial
Directions under Considerations
 PBX, Centrex, or Custom Calling Features
 Personal Speed Dial
 Personalized Ringing
Touch Shift
Touch Select Ring
Touch Select Ring again
 Pooled System
Dial #56 again
Terminal, you will hear the ringing pattern you have chosen
See Line Assignments in Pooled Systems
 132MERLIN II System Features
Privacy
 Programming
Recall
 Recall Time Interval
 Reminder Service
That time every day
 Reminder is cancelled
To remove a time administered previously, touch Drop
From one day to the next
Voice terminal
 Setting Personal Reminder Times
Canceling Personal Reminder Times
Setting Reminder Times from Attendant Consoles
Reminder Set again
 Canceling Individual Reminders from Attendant Consoles
Touch Reminder Cancel
When your voice terminal rings, lift your handset
Ringing/Idle Line Preference
 Ringing-on-Transfer
When you receive an outside call
Touch a line button
 On-Transfer or the Music-on-Hold feature
Ringing Options
 Dial *346 for Delayed Ring
Dial ’36 for Delayed Ring
Dial *347 for Immediate Ring
 Saved Number Redial
Saved Number
 Send Message
Sending Messages From a BIS-34D
 Sending a Message from a Merlin II System Display Console
Touch Send Message
Touch Message Status
 7406 Voice Terminal Shift Button
Shift
Shift Button on the Merlin II System Display Console
 Shift Button on the Display Console
Simultaneous Voice and Data Calls
To the computer
 Touch either of two adjacent Auto Intercom buttons
Dial #211 Wait until the system beeps twice
To make a data call
Computer
 Speakerphone
Smdr Station Message Detail Recording
See Call Report
 Using On-Hook Dialing
Using Monitor-on-Hold
Using Group Listening
Description Programming HOW to USE
 Switchhook Flash
Touch-Tone Enable
Dial the credit card authorization code
Pause
 Stopwatch
Square Line Configuration
Touch Stopwatch
 To individual voice terminals
System Renumbering
Touch Renumber
 System Size
 System Speed Dial
 Touch Conference
Enter the #
 For a behind switch system, touch More, BehindSw
System Type
 S t
 Tones
Feedback Sound Meaning of the Feedback
 Switch, your tones will be different
If you hear this type of tone
Personalized Ringing
Merlin II system places an announced intercom call to a
 Touch-Tone or Rotary Signaling
 Touch-Tone Enable
Touch Touch-Tone Enable
 Transfer
 Transfer Return Identification
To transfer a call using Option B
Touch Transfer Touch Intercom-Voice
 From Administration menu, touch
Transfer Return Interval
 Voice Announcement Enable/Disable
To prevent voice announcements, dial *35
 Voice Announcement To Busy Voice Terminal
 Description Administration
Voice Terminal Type
 Volume Control
Control setting on the front of the voice terminal
 Drawings and Diagrams
Administration
How to Use
Description
 Auxiliary Power Unit
Much auxiliary power the system needs
Module
With the unit
 Basic Telephones with Opti and Btmi
15 a basic telephone connected to an Opti
 And/or line pools he or she can access
Telephones to the Exclusion list. See Night Service
 Administration Programming HOW to USE
 Pool Access
Default Main Pool Intercom-Voice Intercom-Ring
IIntercom-Voice Intercom-Ring
Systems
 Control Unit Modules
Only 82 responding stations
 Line/8-Analog Voice Terminal 408 Module has jacks for four
Line 400 with TTR Module with Touch-Tone Receivers has
 Frequency Generator
See Figure
 Using Join Mode
Using Basic Mode
General Purpose Adapter
Cordless telephones. An example is shown in Figure
 Speakerphone Light Volume control Microphone
Using Auto Mode
Hands-Free Unit
 When you are ready to speak again with the person
Touch Speakerphone
Touch Microphone
Touch Microphone again
 Allows you to handle calls more easily. See Figure
Headset and Headset Adapter
Dial the outside number
 In-Range, Out-of-Building Voice Termianl and Protectors
Is located
These protectors must be mounted indoors
Your Irob protectors
 Loudspeaker Paging System
Music Coupler
 Different line modules
Power Failure Telephones
Outside calls
 Supplemental Alert Adapter
 186MERLIN II System Features
 Administration Mode
Enter and Leave
 Basic Administration Procedures
Administration Procedure Do This
 Attendant console position
Touch Auto Intercom buttons
Touch #
Music-on-Hold jack
 Touch-Tone or rotary signaling
Voice Terminal Type Setting raised plastic
Dial #302 Touch line buttons
Voice Announcement to Busy Voice
 Dial pool code
To assign Dial Access to Line Pools to
To assign lines and line pools to voice
 Touch Drop Touch Message
Optional Systemwide Features
= none
 Touch the fixed button Conference, Transfer, or Drop
 Call Report To set time and date and administer
Call Pickup Groups To assign voice terminals to groups
Dial number of Call Pickup group 01 through
To get a printout of Call Report
 Do This Touch Speaker
Steady green on = all calls permitted unrestricted
 Touch Conference twice
 Do This Touch Message
 To associate lines with groups for
To get a printout of Call Distribution
Groups Dial #906 and wait for beep
Group Paging To assign voice terminals to groups for
 Night Service, Enhanced To assign voice terminals to
To set up Outward Restriction by
Creating a password Dial # Dial a 4-digit password
To set up an allowed list of emergency
 To suspend Night Service with
Service Information Dial #907 and wait for beep
Default Dial #
To record current day for Night
 Recall Timer
Dial number to specify timer interval
Reminder Service Cancel
To get a printout of Reminder Service
 Transfer Return Interval
Dial #306
 Administration Button Codes
 18Administration Button Codes
 Set the Camp On return interval
 20Administration Button Codes
 Menu-Driven Administration Procedures
 Menu-Driven Administration Map
Menu-Driven Administration Map
 Behind switch system, touch More , BehindSw
For a
 24Menu-Driven Administration Procedures
 Attendant Position Setting
 Voice terminal line/line pool assignments
 Reach screen via More , Tables , ARS-6dgt
 28Menu-Driven Administration Procedures
 Menu-Driven Administration Procedures3-29
 30Menu-Driven Administration Procedures
 Menu-Driven Admlnlstration Procedures
 Touch NoRestr for no restriction, or touch InwdOnly for
Reach screen via Lines, Disa
Inward only
 To put consoles into ESS Display
 34Menu-Driven Administration Procedures
 Dial Touch Conference to return to the administration menu
 Touch Drop
 Dial * if it is a marked
Dial number
 Voice Terminal Features and Programming Codes
Voice Terminal Features
 Voice Terminal Features and Programming Codes
 Call Reporting
 Privacy
 42Voice Terminal Features and Programming Codes
 Voice Terminal Status
 Programming Codes Other Numbers Feature
Voice Terminal Programming Codes
 Auto Answer-All
 46Voice Terminal Features and Programming Codes
 Index
 2Index
 Index I
 4Index