The main points to consider in providing a good solution are:

Time taken to back up and restore data

Impact to system, if doing online backup

Ability to recover individual files or databases as required

Cost of recovering files and databases

Tape device to use

Network infrastructure - if backing up across a network

Size of databases and growth rate

Tape backup software to use

Storage of backup media

Testing of recovery procedures

Scheduling of full backups

Scheduling of incremental backups - if used

Disaster recovery plans

Documentation of all the above

As you can see from the list above, this is not a simple task. Great care must be taken to ensure the right backup and recovery procedures are used, and documented which meet the individual circumstances of the customer’s requirements.

It is sufficient that you have a basic understanding of what is required to fulfill the needs of an IBM and J.D. Edwards’ OneWorld solution. For particular customer needs, it is recommended that you consult a qualified person to specify the backup and recovery solution required.

Contact IBM Global Services, within your country, for a list of offerings at:

http://www.ibm.com/Services/

5.2.8 Maintenance and Service

IBM offers the best server support in the industry. For decades, IBM has been a leader in large and midrange system service and support. Now with that same expertise and focus on Netfinity products, IBM offers you an integrated system that provides you with high-availability service and support, designed and optimized to meet your business needs. IBM is uniquely qualified to deliver a caliber of service and support that allows businesses to concentrate on doing their business.

IBM continues to improve service and support for Netfinity servers. IBM’s focus includes increasing the availability of maintenance parts; providing support specialists at the local, regional, and country levels; and assigning customer service representatives and technical support managers to your business.

5.2.8.1 Remote Connect Support

IBM’s Remote Connect is a major enhancement to service and support for Netfinity servers. Using the latest technology advances delivered by select models of the Netfinity product line, IBM offers a "Call Home" remote support

Sizing, Considerations, and Recommendations

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IBM B73.3 manual Maintenance and Service, Remote Connect Support