feature in an Intel processor-based server. If your server experiences a problem, it will dial IBM and set in motion the right level of support to keep your system up and running. And, you can select options to have IBM contact you or your approved warranty service provider.

Using the multiple technologies in IBM’s newest Netfinity servers, Netfinity Manager software and the IBM Netfinity Advanced Systems Management PCI Adapter, our support capability allows us to remotely deliver hardware problem determination, launch on-site resources if needed, and invoke any level of support, including product engineering, within minutes. Included in this offering is

acomprehensive problem-management system that provides tracking, management, escalation, and transfer of problem ownership to the appropriate skills required to resolve an issue.

5.2.8.2 Update Connector

IBM’s electronic-support Web site provides an automated service for updating your Netfinity and PC Server BIOS and driver files called Update Connector. Update Connector is a quick and convenient way to access the latest available BIOS and driver code. Connecting and executing through the Web, Update Connector searches your system’s configuration, determines the levels of BIOS and drivers currently installed, and notifies you of the latest levels. At your discretion, Update Connector can send you the latest versions for your system and prepare them for installation at your convenience.

For more information visit:

http://pc.ibm.com/us/infobrf/updconn.html

5.2.8.3 MoST Connect

Leveraging the latest technology advancements in Netfinity and PC Server systems and Netfinity Manager, IBM increases its on-site support by enhancing the Mobile Solution Terminal (MoST), carried by our server field-service representatives. MoST Connect provides a direct communication link between the IBM field service specialist at your location and the experts at the IBM HelpCenter. Continuing to improve on-site support, IBM delivers remote-console capability with both voice and data communications through a Netfinity or PC Server system’s serial port.

MoST Connect allows the HelpCenter support specialist to perform remote problem determination and launch additional resources, including product engineering if required, to solve a server problem.

MoST Connect enables the HelpCenter to assemble a pool of skills and be virtually on-site to address the most complex problems without delay.

5.2.9 Performance

The overall performance of any system is based upon creating a balanced and capable system that can handle not only the day-to-day running of the business, but also the peaks that will occur during a 12-month period of any business. Another factor within performance is the growth rate of the business requirements and capacity of the system design. Designing a well-balanced system to meet all of these requirements is the work of a network and system design consultant who understands the performance characteristics of IBM Netfinity hardware, Microsoft Windows NT 4.0, Oracle or SQL Server and J.D. Edwards’ OneWorld software.

48J.D. Edwards’ OneWorld B73.3 and Windows Terminal Server

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IBM B73.3 manual Performance, Update Connector, MoST Connect