Polycom 3725-76302-001LI

DMA OperationsGuide Microsoft Active Directory Integration

172 Polycom, Inc.

11 If, in step 9, the Total users/rooms values were significantly different

from what you expected, try to determine the reason and fix it:

aGo to User > Users and perform some searches to determine which

enterprise users are available and which aren’t.

bIf there are many missing or incorrect users, consider whether changes

to the LDAP filter can correct the problem or if there is an issue with

the directory integration configuration chosen.

12 If, in step 9, there were many conference room errors, try to determine the

reason and fix it:

aGo to Reports > Conference Room Errors and verify that the time on

the report is after the time when you last completed step 7.

bReview the list of duplicate and invalid conference room IDs.

Consider whether using a different Active Directory attribute,

increasing the conference room ID length, or editing the characters to

remove will resolve the majority of problems.

If there are only a few problems, they can generally be resolved by

correcting invalid Active Directory entries.

13 If necessary, repeat steps 4-9 and steps 11 and/or 12, modifying the

integration parameters as needed, until you get a satisfactory result.