Polycom 3725-76302-001LI manual 172

DMA Operations Guide Microsoft Active Directory Integration

Caution

Leaving user roles assigned to the service account represents a serious security risk. For best security, remove all user roles so that this account can’t be used for logging into the Polycom DMA system management interface.

11If, in step 9, the Total users/rooms values were significantly different from what you expected, try to determine the reason and fix it:

a Go to User > Users and perform some searches to determine which enterprise users are available and which aren’t.

b If there are many missing or incorrect users, consider whether changes to the LDAP filter can correct the problem or if there is an issue with the directory integration configuration chosen.

Note

If you’re not familiar with LDAP filter syntax (as defined in RFC 2254) and knowledgeable about enterprise directories in general and your specific implementation in particular, please consult with someone who is.

12If, in step 9, there were many conference room errors, try to determine the reason and fix it:

a Go to Reports > Conference Room Errors and verify that the time on the report is after the time when you last completed step 7.

b Review the list of duplicate and invalid conference room IDs. Consider whether using a different Active Directory attribute, increasing the conference room ID length, or editing the characters to remove will resolve the majority of problems.

If there are only a few problems, they can generally be resolved by correcting invalid Active Directory entries.

13If necessary, repeat steps 4-9and steps 11 and/or 12, modifying the integration parameters as needed, until you get a satisfactory result.

See also:

“Microsoft Active Directory Integration” on page 163 “Adding Passcodes for Enterprise Users” on page 174 “Active Directory Integration Report” on page 418 “Conference Room Errors Report” on page 422

172 Polycom, Inc.