DMA OperationsGuide Troubleshooting Utilities
380 Polycom, Inc.
Troubleshooting Utilities
The Polycom DMA system’s Troubleshooting Utilities submenu includes
several useful network and system status commands, which you can run and
view the output of in the system’s familiar graphical interface. Each command
is run on each server in the cluster, and the results are displayed in a separate
panel for each server.
Ping
Use Ping to verify that the Polycom DMA system’s servers can communicate
with another device in the network.
To run ping on each server
1Go to Maintenance > Troubleshooting Utilities > Ping.
2Enter an IP address or host name and click Ping.
The system displays results of the command for each server.
Traceroute
Use Traceroute to see the route that the servers use to reach the address you
specify and the latency (round trip) for each hop.
To run traceroute on each server
1Go to Maintenance > Troubleshooting Utilities > Traceroute.
2Enter an IP address or host name and click Trace.
The system displays results of the command for each server.
Top
Use Top to see an overview of each server’s current status, including CPU and
memory usage, number of tasks, and list of running processes. The displays
update every few seconds.
To run top on each server
>> Go to Maintenance > Troubleshooting Utilities > Top.
The system displays results of the command for each server.