DMA OperationsGuide Upgrading the Software
398 Polycom, Inc.
To upgrade a supercluster by taking all clusters out of service
1Put the upgrade package file somewhere on or accessible from your PC.
2On each cluster in the supercluster, do the following:
aGo to Maintenance > Software Upgrade.
bIn the Actions list, click Upload.
cSelect the upgrade package file and click Open.
The File Upload dialog box indicates when the upload is complete.
dClick Close.
The Upgrade Package Details section displays information about the
file you uploaded. The description includes an estimated install time.
eVerify that the upgrade package is correct.
3On any cluster in the supercluster, do the following:
aGo to Network > Site Topology > Territories and record each
territory’s primary and backup cluster, whether it hosts conference
rooms, and associated sites.
You may need this information later to restore the configuration.
bIf there are no active calls and conferences, skip to d. Otherwise, go to
Network > DMAs and busy out each cluster in the supercluster.
This permits existing calls and conferences to continue, but prevents
new conferences and point-to-point calls from starting.
cOn the Dashboard, monitor the Call Server Active Calls and
Conference Manager MCUs panes.
dWhen all calls and conferences have ended, go to Network > DMAs
and stop using each cluster in the supercluster.
This completely shuts down the supercluster.
eRemove each cluster except the one you’re logged into from the
supercluster.
As each cluster is removed, it restarts.
4On the cluster you’re logged into (let’s call it cluster A), do the following:
aGo to Maintenance > Software Upgrade.
bIn the Actions list, click Upgrade.
A confirmation dialog box appears.
cClick Yes.
If a restart is required, a dialog box informs you that the upgrade is
starting. Shortly after that, the system logs you out and restarts.